Feedback & comment to the Administrators and Moderators

[qitamic]

With all due respect, responses from mpack used to help me a lot throughout all these years. But recently I came across some posts where the responses are not-so-helpful, are you all right mpack? We are worried about you (sending you ❤ from the other side of the globe)

[mpack]

Ahem. And how many people do you feel you have helped in your 9 years here, with a total of 5 posts? (including that beauty). Go put the unpaid effort in, feel the frustration we feel, and then come back and moan about other volunteers not meeting your expectations.

[dip]

MagikGimp, the forum's Upload Attachment tab provides all that a help request needs to attach, no URLs needed, available first day first post. Zipped logs are a very common necessity, possibly resized & cropped screenshots under the 128kB forum size limit.

Great advice, MagikGimp! Utilizing the forum's 'Upload Attachment' tab ensures a seamless help request experience with no need for external URLs. Zipped logs and resized screenshots are indeed valuable additions within forum limits.

[dip]

(Merged to "Feedback to the Moderators")

I wish some day, in this forum, the help will be for real.
Is absurd to responsabilize the user with the lack of help in this forum.
I will try to comunicate to Oracle too.
VirtualBox is not easy, more difficult with Zero help.

Best Regards

I'm upset and hoping for meaningful help in this topic, while criticizing the present practice of blaming problems to people. The difficulties of VirtualBox necessitate comprehensive support, and I intend to contact Oracle for a more beneficial visit.Fm Whatsapp Download

[scottgus1]

I'm upset and hoping for meaningful help in this topic

What is the problem you're having? So far it doesn't look like you've presented an issue you're having with Virtualbox yet: search.php?author_id=136868&sr=posts

[mi6]

OK, though I'm on my way to Siberia I'll give you one more chance.

Let's see if Guest Additions are installed:

Please start the VM from full normal shutdown, not save-state. Run until you see the problem happen, then shut down the VM from within the VM's OS if possible. If not possible, close the Virtualbox window for the VM with the Power Off option set.

Right-click the VM in the main Virtualbox window's VM list, choose Show in Explorer/Finder/File Manager. In the "Logs" subfolder, zip the VM's "vbox.log", and post the zip file, using the forum's Attachments tab. (Configure your host OS to show all extensions so you can find the "vbox.log", not "vbox.log.1", etc.)

buddy i tell you that your Behaviour & Account is currently under investigation by Oracle Conducting workplace investigations or acas.
so i suggest to your person to respect others and improve yourself into better/self.

[scottgus1]

mi6, I'd suggest some anger management courses. You're getting far too angry over the situation you face. You're not providing us with any usable data to help you solve the problem. Taking it out on me isn't going to get you anywhere.

[scottgus1]

From viewtopic.php?p=546503#p546503

There seems to be no moderator working for Oracle/VirtualBox: After 5 weeks no official confirmation from VirtualBox and no schedule or plan when this critical issue will be fixed.

[scottgus1]

There seems to be no moderator working for Oracle/VirtualBox:

Technically this is correct. Moderators here on the forum don't work for Oracle. We mods, as well as volunteers and regular users who help with folks' questions are fellow users of Virtualbox like yourself who have volunteered our time to help folks with their Virtualbox problems and are not employed by Oracle.

I suspect you're actually talking about developers, not mods. And the developers don't post on the forum almost ever. They're too busy fixing bugs.

After 5 weeks no official confirmation from VirtualBox

To confirm that the bug exists, the devs have to know how to reproduce the bug. If they don't know how to yet, they can't confirm it is a bug in Virtualbox, and not something else causing it on the users' computers. Nor do they always respond to bug reports. The devs have stated that they are often too busy fixing the problems to respond to the reports.

no schedule or plan when this critical issue will be fixed.

The devs do not publish release dates for fixes to problems. They cannot predict the future and therefore don't know when the problem will be fixed. If no one has posted "This will be fixed in version 7.0.X" it means that the devs probably don't know what is causing it yet or fully how to fix it yet.

Use code is considered for contribution. Virtualbox and the Guest Additions are open source and can be diagnosed and debugged by dedicated users. Time for the Bertje Linux Graphics Fix code to be contributed!

[daiki]

mi6, I'd suggest some anger management courses. You're getting far too angry over the situation you face. You're not providing us with any usable data to help you solve the problem. Taking it out on me isn't going to get you anywhere.

I understand your frustration. Let's work together constructively. Providing detailed information will help find solutions faster. Let's focus on progress.

[bertje]

Here is an update about the reported graphics screen flickering bug 5 months ago https://www.virtualbox.org/ticket/21955:

- VirtualBox 7.0.12 released, reported graphics problem
- VirtualBox 7.0.14 released, same graphics problem
- VirtualBox 7.0.16 released, same graphics problem, additionally crashing the host with Ethernet in bridged mode -> Useless release
- VirtualBox 7.0.18 released, same graphics problem.
- Next release: Unknown

And the developers don't post on the forum almost ever. They're too busy fixing bugs.

We wish the developers are busy with fixing bugs, but it feels more they are introducing more bugs and forget to add regression tests. The number of broken guest additions like clipboard / shared folder / graphics / Ethernet happened multiple times in the past. When broken, it takes a very long time before a fix is released.

We strongly recommend to focus on stability now and set new features on hold. Last 5 months we did not see any progress on the reported graphics issue and makes VirtualBox useless for 5 months.

The role of Oracle with VirtualBox development is unclear and not mentioned in your previous comment. Is the VirtualBox project driven by volunteer developers only?

The devs do not publish release dates for fixes to problems.

Sure, developers are not responsible for release dates and prioritize fixes. This is a task for a leader such as a VirtualBox product owner. How can we contact this person who prioritizes customer bug reports for future releases?

[klaus]

There is a proposed workaround in the mentioned bug ticket for a few days. Did anyone try and give feedback?

This has turned out to be exceptionally difficult to investigate. It is triggered by a change in the kernel.

Regarding customer escalation: that's possible for customers which have purchased support and would go through the usual Oracle support channel (not through the forums). Including the associated escalation mechanisms.

[bertje]

The suggested workaround is temporary until the window is resized.

We purchased Oracle support, so far no success to escalate this topic.

[HansWerner]

So even with High Priority support bought from Oracle you do not get first class treatment? What is this? Where is the German spirit in this? If Oracle does not want to lead it, give it back to us Germans. We can do it better.

[Lucmove]

The forum is broken. I can post replies but can't start a new topic.

Access Denied
You don't have permission to access "http://forums.virtualbox.org/posting.php?" on this server.

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