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My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 12. Jun 2020, 12:16
by POuria25
Hi,
I have upgraded my VirtualBox, and my pc ran into a problem, I have downgrade and upgrade several times nothings change.
But when I downgrade my virtual box It's not the PC who ran into a problem, VirtualBox tells it can't open session.
I have 3 different VM, and I need all the files which I have on 3.


How can I get my VirtualBox work? Please help me, I'm a student and all my projects are on these Virtual machines.

Re: My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 20. Jun 2020, 23:26
by POuria25
Someone can help me, please?!

Re: My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 21. Jun 2020, 00:19
by scottgus1
Start the guest from full normal shutdown, not save-state. Run until you see the problem happen, then shut down the guest from within the guest OS if possible. If not possible, close the Virtualbox window for the guest with the Power Off option set.

Right-click the guest in the main Virtualbox window's guest list, choose Show Log. Save the far left tab's log, zip it, and post the zip file, using the forum's Upload Attachment tab.

If attempts to start the guest shows an error message instead, post the text of the error message.

Re: My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 21. Jun 2020, 20:30
by POuria25
Hi,

firstly thank you to respond to me, I can't start the VM when I start my Pc ran into the blue screen with the famous message "PC ran into a problem . . ." and restart automatically some seconds but I upload log files.

Re: My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 21. Jun 2020, 23:33
by scottgus1
Thanks for posting the log. Unfortunately I don't see anything that would indicate the cause of the host PC's BSOD.

Troubleshoot the BSOD directly, using Microsoft's debugging tools.

Also try reinstalling Virtualbox using right-click-Run-As-Administrator.

Re: My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 22. Jun 2020, 22:43
by POuria25
Hi,

I can start VirtualBox but when I click on my VM, I get into the blue screen.

I have tried the reinstallation and troubleshooting.

Re: My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 22. Jun 2020, 23:57
by scottgus1
POuria25 wrote:I have tried the .... troubleshooting.
What does Windbg say?

Re: My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 24. Jun 2020, 00:51
by POuria25
Nothing important, It put VirtualBox on the right setting and then ask me to test the VirtualBox program, but the problem isn't VirtualBox, VirtualBox Start well but ùy VMs inside the VirtualBox doesn't work!

Re: My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 24. Jun 2020, 15:04
by scottgus1
Please uninstall Virtualbox, reboot the host, then reinstall 6.0.20. Then try a guest. Do the same procedure as I posted above viewtopic.php?f=6&t=98590&p=478865#p478616

Re: My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 24. Jun 2020, 23:57
by POuria25
I did like you said and I get some new Errors, maybe they help!

Re: My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 25. Jun 2020, 00:01
by POuria25
Errors that I got!

Re: My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 25. Jun 2020, 17:48
by scottgus1
The posted log does not end in any error, it was probably taken while the guest window was still open. Per the instructions given, close the guest window, with Power Off if necessary, before copying logs.

The png reports a hardening error. Please zip and post the hardening log shown in the png.

Re: My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 25. Jun 2020, 17:58
by POuria25
please

Re: My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 25. Jun 2020, 18:22
by scottgus1
this zip file is not the hardening log.

Re: My PC ran into a problem (Blue screen after upgrading VM from 6.0.20 to 6.1.10

Posted: 25. Jun 2020, 22:35
by POuria25
I4; sorry I didn't put the right file into the zip file.