Error code: E_FAIL (0x80004005) - Virtual Box doesnt run Kali Linux

[dislorth]

Hi guys.
Im having a problem with my Virtual Box.
It is not running Kali Linux, in Windows 10 because of the next error:

Code: Select all

The virtual machine 'Kali-Linux-2020.2-vbox-amd64' has terminated unexpectedly during startup with exit code 1 (0x1). More details may be available in 'C:\Users\Guerrero Santana Fam\VirtualBox VMs\Kali-Linux-2020.2-vbox-amd64\Logs\VBoxHardening.log'.


Código resultado: 
E_FAIL (0x80004005)
Componente: 
MachineWrap
Interfaz: 
IMachine {85632c68-b5bb-4316-a900-5eb28d3413df}

I have been having the same error with Kali Linux 2019.1 and Kali Linux 2020.2
I have Virtual Box 6.1.6 r137129 (Qt5.6.2) - the latest version at the moment

Can you please help me?

Here are the Logs:

Code: Select all

C:\Program Files\Oracle VM VirtualBox>vboxmanage showvminfo Kali-Linux-2020.2-vbox-amd64
Name:                        Kali-Linux-2020.2-vbox-amd64
Groups:                      /
Guest OS:                    Debian (64-bit)
UUID:                        6e2e0d22-388c-4e1e-a13c-b0abf5ecc532
Config file:                 C:\Users\Guerrero Santana Fam\VirtualBox VMs\Kali-Linux-2020.2-vbox-amd64\Kali-Linux-2020.2-vbox-amd64.vbox
Snapshot folder:             C:\Users\Guerrero Santana Fam\VirtualBox VMs\Kali-Linux-2020.2-vbox-amd64\Snapshots
Log folder:                  C:\Users\Guerrero Santana Fam\VirtualBox VMs\Kali-Linux-2020.2-vbox-amd64\Logs
Hardware UUID:               6e2e0d22-388c-4e1e-a13c-b0abf5ecc532
Memory size                  2048MB
Page Fusion:                 disabled
VRAM size:                   128MB
CPU exec cap:                100%
HPET:                        disabled
CPUProfile:                  host
Chipset:                     piix3
Firmware:                    BIOS
Number of CPUs:              2
PAE:                         enabled
Long Mode:                   enabled
Triple Fault Reset:          disabled
APIC:                        enabled
X2APIC:                      enabled
Nested VT-x/AMD-V:           disabled
CPUID Portability Level:     0
CPUID overrides:             None
Boot menu mode:              message and menu
Boot Device 1:               HardDisk
Boot Device 2:               DVD
Boot Device 3:               Not Assigned
Boot Device 4:               Not Assigned
ACPI:                        enabled
IOAPIC:                      enabled
BIOS APIC mode:              APIC
Time offset:                 0ms
RTC:                         UTC
Hardware Virtualization:     enabled
Nested Paging:               enabled
Large Pages:                 enabled
VT-x VPID:                   enabled
VT-x Unrestricted Exec.:     enabled
Paravirt. Provider:          Default
Effective Paravirt. Prov.:   KVM
State:                       powered off (since 2020-05-08T13:17:33.000000000)
Graphics Controller:         VMSVGA
Monitor count:               1
3D Acceleration:             disabled
2D Video Acceleration:       disabled
Teleporter Enabled:          disabled
Teleporter Port:             0
Teleporter Address:
Teleporter Password:
Tracing Enabled:             disabled
Allow Tracing to Access VM:  disabled
Tracing Configuration:
Autostart Enabled:           disabled
Autostart Delay:             0
Default Frontend:
VM process priority:         default
Storage Controller Name (0):            IDE
Storage Controller Type (0):            PIIX4
Storage Controller Instance Number (0): 0
Storage Controller Max Port Count (0):  2
Storage Controller Port Count (0):      2
Storage Controller Bootable (0):        on
Storage Controller Name (1):            SATA
Storage Controller Type (1):            IntelAhci
Storage Controller Instance Number (1): 0
Storage Controller Max Port Count (1):  30
Storage Controller Port Count (1):      1
Storage Controller Bootable (1):        on
IDE (1, 0): Empty
SATA (0, 0): C:\Users\Guerrero Santana Fam\VirtualBox VMs\Kali-Linux-2020.2-vbox-amd64\Kali-Linux-2020.2-vbox-amd64-disk001.vdi (UUID: 589c4cb5-c523-407a-96a6-192471e94e4a)
NIC 1:                       MAC: 08002723FF90, Attachment: NAT, Cable connected: on, Trace: off (file: none), Type: 82540EM, Reported speed: 0 Mbps, Boot priority: 0, Promisc Policy: deny, Bandwidth group: none
NIC 1 Settings:  MTU: 0, Socket (send: 64, receive: 64), TCP Window (send:64, receive: 64)
NIC 2:                       disabled
NIC 3:                       disabled
NIC 4:                       disabled
NIC 5:                       disabled
NIC 6:                       disabled
NIC 7:                       disabled
NIC 8:                       disabled
Pointing Device:             USB Tablet
Keyboard Device:             PS/2 Keyboard
UART 1:                      disabled
UART 2:                      disabled
UART 3:                      disabled
UART 4:                      disabled
LPT 1:                       disabled
LPT 2:                       disabled
Audio:                       enabled (Driver: DSOUND, Controller: AC97, Codec: AD1980)
Audio playback:              enabled
Audio capture:               disabled
Clipboard Mode:              Bidirectional
Drag and drop Mode:          Bidirectional
VRDE:                        disabled
OHCI USB:                    enabled
EHCI USB:                    enabled
xHCI USB:                    disabled

USB Device Filters:

<none>

Bandwidth groups:  <none>

Shared folders:<none>

Capturing:                   not active
Capture audio:               not active
Capture screens:             0
Capture file:                C:\Users\Guerrero Santana Fam\VirtualBox VMs\Kali-Linux-2020.2-vbox-amd64\Kali-Linux-2020.2-vbox-amd64.webm
Capture dimensions:          1024x768
Capture rate:                512kbps
Capture FPS:                 25kbps
Capture options:

Description:
Kali Rolling (2020.2) x64
2020-05-08

- - - - - - - - - - - - - - - - - -

Username: root
Password: toor
(US keyboard layout)

- - - - - - - - - - - - - - - - - -

* Kali Homepage:
Link here

* VM Homepage:
Link here

* Documentation:
Link here

* Forum/Support:
Link here

* Kali Tools:
Link here

* Bug Tracker:
Link here

* IRC Channel:
Link here

* Offsec IRC Channel:
Link here

* Release Information:
Link here

Guest:

Configured memory balloon size: 0MB

Code: Select all

C:\Program Files\Oracle VM VirtualBox>vboxmanage showvminfo Kali-Linux-2019.1-vbox-amd64
Name:                        Kali-Linux-2019.1-vbox-amd64
Groups:                      /
Guest OS:                    Debian (64-bit)
UUID:                        0c2f17f6-d8f5-4010-b564-c9fb0cda62c7
Config file:                 C:\Users\Guerrero Santana Fam\VirtualBox VMs\Kali-Linux-2019.1-vbox-amd64\Kali-Linux-2019.1-vbox-amd64.vbox
Snapshot folder:             C:\Users\Guerrero Santana Fam\VirtualBox VMs\Kali-Linux-2019.1-vbox-amd64\Snapshots
Log folder:                  C:\Users\Guerrero Santana Fam\VirtualBox VMs\Kali-Linux-2019.1-vbox-amd64\Logs
Hardware UUID:               0c2f17f6-d8f5-4010-b564-c9fb0cda62c7
Memory size                  1584MB
Page Fusion:                 disabled
VRAM size:                   64MB
CPU exec cap:                100%
HPET:                        disabled
CPUProfile:                  host
Chipset:                     piix3
Firmware:                    BIOS
Number of CPUs:              2
PAE:                         enabled
Long Mode:                   enabled
Triple Fault Reset:          disabled
APIC:                        enabled
X2APIC:                      disabled
Nested VT-x/AMD-V:           disabled
CPUID Portability Level:     0
CPUID overrides:             None
Boot menu mode:              message and menu
Boot Device 1:               HardDisk
Boot Device 2:               DVD
Boot Device 3:               Not Assigned
Boot Device 4:               Not Assigned
ACPI:                        enabled
IOAPIC:                      enabled
BIOS APIC mode:              APIC
Time offset:                 0ms
RTC:                         UTC
Hardware Virtualization:     enabled
Nested Paging:               enabled
Large Pages:                 enabled
VT-x VPID:                   enabled
VT-x Unrestricted Exec.:     enabled
Paravirt. Provider:          Legacy
Effective Paravirt. Prov.:   None
State:                       powered off (since 2020-05-12T21:59:44.000000000)
Graphics Controller:         VBoxVGA
Monitor count:               1
3D Acceleration:             enabled
2D Video Acceleration:       disabled
Teleporter Enabled:          disabled
Teleporter Port:             0
Teleporter Address:
Teleporter Password:
Tracing Enabled:             disabled
Allow Tracing to Access VM:  disabled
Tracing Configuration:
Autostart Enabled:           disabled
Autostart Delay:             0
Default Frontend:
VM process priority:         default
Storage Controller Name (0):            IDE
Storage Controller Type (0):            PIIX4
Storage Controller Instance Number (0): 0
Storage Controller Max Port Count (0):  2
Storage Controller Port Count (0):      2
Storage Controller Bootable (0):        on
Storage Controller Name (1):            SATA
Storage Controller Type (1):            IntelAhci
Storage Controller Instance Number (1): 0
Storage Controller Max Port Count (1):  30
Storage Controller Port Count (1):      1
Storage Controller Bootable (1):        on
IDE (1, 0): Empty
SATA (0, 0): C:\Users\Guerrero Santana Fam\VirtualBox VMs\Kali-Linux-2019.1-vbox-amd64\Kali-Linux-2019.1-vbox-amd64-disk001.vmdk (UUID: b7ec526d-93b7-4398-b027-4209a906fa3e)
NIC 1:                       MAC: 080027F842A7, Attachment: NAT, Cable connected: off, Trace: off (file: none), Type: 82540EM, Reported speed: 0 Mbps, Boot priority: 0, Promisc Policy: deny, Bandwidth group: none
NIC 1 Settings:  MTU: 0, Socket (send: 64, receive: 64), TCP Window (send:64, receive: 64)
NIC 2:                       disabled
NIC 3:                       disabled
NIC 4:                       disabled
NIC 5:                       disabled
NIC 6:                       disabled
NIC 7:                       disabled
NIC 8:                       disabled
Pointing Device:             USB Tablet
Keyboard Device:             PS/2 Keyboard
UART 1:                      disabled
UART 2:                      disabled
UART 3:                      disabled
UART 4:                      disabled
LPT 1:                       disabled
LPT 2:                       disabled
Audio:                       enabled (Driver: DSOUND, Controller: AC97, Codec: STAC9700)
Audio playback:              enabled
Audio capture:               enabled
Clipboard Mode:              Bidirectional
Drag and drop Mode:          Bidirectional
VRDE:                        enabled (Address 0.0.0.0, Ports 3389, MultiConn: off, ReuseSingleConn: off, Authentication type: null)
Video redirection:           disabled
OHCI USB:                    enabled
EHCI USB:                    enabled
xHCI USB:                    disabled

USB Device Filters:

Index:                       0
Active:                      yes
Name:                        Realtek 802.11n
VendorId:                    0bda
ProductId:                   f179
Revision:                    0000
Manufacturer:                Realtek
Product:                     802.11n
Remote:                      0
Serial Number:               00E0272DE13A

Index:                       1
Active:                      yes
Name:                        Dispositivo desconocido 5986:053A [4401]
VendorId:                    5986
ProductId:                   053a
Revision:                    4401
Manufacturer:
Product:
Remote:                      0
Serial Number:

Index:                       2
Active:                      yes
Name:                        ATHEROS UB91C [0108]
VendorId:                    0cf3
ProductId:                   9271
Revision:                    0108
Manufacturer:                ATHEROS
Product:                     UB91C
Remote:                      0
Serial Number:               12345

Bandwidth groups:  <none>

Shared folders:<none>

Capturing:                   not active
Capture audio:               not active
Capture screens:             0
Capture file:                C:\Users\Guerrero Santana Fam\VirtualBox VMs\Kali-Linux-2019.1-vbox-amd64\Kali-Linux-2019.1-vbox-amd64.webm
Capture dimensions:          1024x768
Capture rate:                512kbps
Capture FPS:                 25kbps
Capture options:

Description:
Kali Rolling (2019.1) x68
2019-02-11

- - - - - - - - - - - - - - - - - -

Username: root
Password: toor
(US keyboard layout)

- - - - - - - - - - - - - - - - - -

* Kali Homepage:
Link here

* VM Homepage:
Link here

* Documentation:
Link here

* Forum/Support:
Link here

* Kali Tools:
Link here

* Bug Tracker:
Link here

* IRC Channel:
Link here

* Release Information:
Link here

Guest:

Configured memory balloon size: 0MB

Thank you in advance.

[scottgus1]

Regrettably, those 'logs' are 'showvminfos' not logs. The first error message says what log to post. Zip it and post the zip using the forum's Upload Attachment tab.

[dislorth]

Logs attached.

Thank you in advance.

[scottgus1]

You have Trusteer Rapport on your host PC. Trusteer gives Virtualbox a real one-two punch.

Some links to look at on Trusteer Rapport:
Virtualbox problem with Trusteer Rapport
IBM's workaround
IBM's solution
a script to implement IBM's solution
Or run Trusteer Rapport in a guest, not on the host.

[dislorth]

Thank you for your help.
I solved this issue doing what Truster Support said to Nick in this post:
Virtualbox problem with Trusteer Rapport viewtopic.php?f=6&t=88480

Dear Nick,

Thank you for contacting IBM Security Trusteer Technical Support.

The issue you have reported may be related to Rapport Cerberus, one of Rapport's Anti-malware protection mechanisms.
To verify this, please try to disable Rapport Cerberus in Safe Mode and let us know if the issue is resolved.

To do so, please follow the below instructions (we recommend writing them down before restarting your computer):
Open the Run command box by pressing the 'Windows' key + 'R' on your keyboard simultaneously.
Type: "msconfig" and click on OK.
Under System Configuration, select the Boot tab.
Check the box next to Safe Boot and choose the Network option under Boot Options.
Click on OK.
Restart your PC to enter Safe Mode automatically.
Log on to your computer with a user account that has administrator rights.
Open the Run command box by pressing the 'Windows' and 'R' keys on your keyboard simultaneously (alternatively, click Start > Programs > Accessories > Run).
Enter the following directory:
C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus
Locate and open the folder named 'Baseline'.
Re-name all system files named 'RapportCerberus.sys' so that their names will contain an underscore first (e.g. '_RapportCerberus00_00000.sys'). Do not re-name files which do not end with '.sys'.
Follow steps 1-3 to get to your 'System Configuration' again, then un-check 'Safe Boot'
Restart your PC to exit safe mode.
Please note, these steps are temporary as part of our investigation. Please notify us regarding the results so we can provide you with a permanent solution.

Thank you for your cooperation.

Should you need additional assistance, feel free to contact us by submitting the following form:
We also have helpful information available in our FAQ:
Sincerely,

Just renaming all system files named "RapportCerberus.sys" located at "C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus" to "_RapportCerberus.sys'" solved my issue.
Thank you so much @scottgus1.