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Problem with Eizo ColorNavigator and OpenGL

Posted: 20. Oct 2019, 11:08
by txemamint
Hello,
I have a problem with Eizo ColorNavigator version 7 software. ColorNavigator 7 does not start and shows the following message: "Failed to create OpenGL context format.... " (the complete message is attached)
Colornavigator.JPG
Colornavigator.JPG (47.54 KiB) Viewed 1338 times
Any help would be appreciated
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Host: Linux Mint 19 (Cinnamon 3.8.9) Kernel 4.15.0-58-generic
Guest: Windows 7 - 64 bits
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Virtualbox 5.2.32_Ubuntu r132056
VBoxGuestAdditios_5.2.32
2D and 3D acceleration enabled
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Regards;

Re: Problem with Eizo ColorNavigator and OpenGL

Posted: 20. Oct 2019, 22:39
by socratis
txemamint wrote:Virtualbox 5.2.32_Ubuntu r132056
It looks like you're using the Ubuntu-fork version of VirtualBox. You can either ask in their forums/channels for help, or completely remove/uninstall/delete/purge their version and install the official version from the Linux Downloads section of VirtualBox. You can even add VirtualBox as a repository, so you could use your traditional install/upgrade/uninstall tools.

If/when you install the official VirtualBox, we need to see a complete VBox.log, from a complete VM run, where the problem occurs:
  • Start the VM from cold-boot (not from a paused or saved state) / Observe or recreate the problem / Shutdown the VM (force close it if you have to).
  • With the VM completely shut down (not paused or saved), right-click on the VM in the VirtualBox Manager and select "Show Log".
  • Save only the first "VBox.log", ZIP it and attach it to your response.

Re: Problem with Eizo ColorNavigator and OpenGL

Posted: 24. Oct 2019, 09:58
by txemamint
Hello,
I installed Oracle VirtualBox 6.0.14 (after removing the ubuntu bionic fork) and its extension pack. Also installed Guestadditions 6.0.14 on Windows 7 guest.
In Display settings i selected VboxSVGA graphic controller and enabled 3D and vĂ­deo 2D acceleration.
The same error ocurred at running Colornavigator 7.
The zip log is attached.
Please tell me if you need some additional information.
Regards;

Re: Problem with Eizo ColorNavigator and OpenGL

Posted: 24. Oct 2019, 11:21
by socratis
Everything checks out OK. Maybe that application of your is looking for an OpenGL extension that's not implemented in VirtualBox yet...

Re: Problem with Eizo ColorNavigator and OpenGL

Posted: 24. Oct 2019, 11:37
by txemamint
Ok, Thanks.