no USB UPS (but USB webcam)

[bjlockie]

I am trying to install the Windows software for my UPS.
The replace battery light isn't and it tests fine with linux software (NUT) but is runs down fast so I wanted to try the Windows software.
I stopped the nut client and server but I can't get virtualbox to see it.

T:  Bus=03 Lev=01 Prnt=01 Port=03 Cnt=02 Dev#=  4 Spd=1.5  MxCh= 0
D:  Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs=  1
P:  Vendor=051d ProdID=0002 Rev= 1.06
S:  Manufacturer=APC
S:  Product=Back-UPS ES 550G FW:904.W1 .D USB FW:W1 
S:  SerialNumber=4B1538P22406  
C:* #Ifs= 1 Cfg#= 1 Atr=e0 MxPwr=  2mA
I:* If#= 0 Alt= 0 #EPs= 1 Cls=03(HID  ) Sub=00 Prot=00 Driver=(none)
E:  Ad=81(I) Atr=03(Int.) MxPS=   6 Ivl=10ms

I have no USB devices listed in virtualbox but I have 2 USB webcams listed (and there is only 1 physical webcam).

VirtualBox Graphical User Interface Version 6.0.6_Ubuntu r129722
© 2004-2019 Oracle Corporation (Qt5.12.2)
Copyright © 2019 Oracle Corporation and/or its affiliates. All rights reserved

Windows 10 Pro guest
Version 1809

EDIT: nice of Windows not to say it thinks my hardware did so it hasn't updated.
I'm going to try to fix Windows.

[socratis]

VirtualBox Graphical User Interface Version 6.0.6_Ubuntu r129722

That's a show-stopper right there. It looks like you're using the distro's fork version of VirtualBox. You can either ask in their forums/channels for help, or completely remove/uninstall/delete/purge their version and install the official version from the Linux Downloads section of VirtualBox. You can even add VirtualBox as a repository, so you could use your traditional install/upgrade/uninstall tools.

After that, you need to read the following thread: USB basics and troubleshooting, all of the posts. If you still have a problem after reading through the whole thing, please follow the advice of the last post, #8: Asking for help and post the information requested.

[bjlockie]

I uninstalled the ubuntu version and ran the generic .run one:

VirtualBox Graphical User Interface
Version 6.0.12 r133076 (Qt5.6.1)
Copyright © 2019 Oracle Corporation and/or its affiliates. All rights reserved.

Still no UPS and 2 webcams.

Windows is such a pain.
I may just reinstall it.

[socratis]

I uninstalled the ubuntu version and ran the generic .run one

Why? There's a specific version for your Ubuntu, why go for the generic one?

Still no UPS and 2 webcams.

Still I didn't see anything related to the troubleshooting information that I asked for...