VM crashes without error message when Adobe After Effects [linux host, w10 vm]

Discussions about using Windows guests in VirtualBox.
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HenkSchurink
Posts: 3
Joined: 26. Aug 2019, 21:01

VM crashes without error message when Adobe After Effects [linux host, w10 vm]

Post by HenkSchurink »

Upon launching Adobe After Effects CS6 in my Windows 10 1809 virtual machine, the VM crashes and the status shows "Aborted".
Other tools like Photoshop work perfectly, so I'm thinking that this may be a GPU issue.

Here's the weird thing: no error popup is being shown, and the logs don't show any error messages.
I'm using Ubuntu 18.04 host, with VirtualBox 6 downloaded from official website (not apt).

Anyone got advice?

I apologize if this isn't the right place on the forum.
HenkSchurink
Posts: 3
Joined: 26. Aug 2019, 21:01

Re: VM crashes without error message when Adobe After Effects [linux host, w10 vm]

Post by HenkSchurink »

Here are the VM settings:

2048MB RAM, 1 CPU, Virtualization enabled.
256MB video memory, VBoxVGA, acceleration enabled

Lenovo 330-15ARR laptop, 8GB RAM and integrated graphics.
socratis
Site Moderator
Posts: 27329
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: VirtualBox+Oracle ExtPack
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: VM crashes without error message when Adobe After Effects [linux host, w10 vm]

Post by socratis »

We need to see a complete VBox.log, from a complete VM run, where the problem occurs:
  • Start the VM from cold-boot (not from a paused or saved state) / Observe problem / Shutdown the VM (force close it if you have to).
  • With the VM completely shut down (not paused or saved), right-click on the VM in the VirtualBox Manager and select "Show Log".
  • Save only the first "VBox.log", ZIP it and attach it to your response. See the "Upload attachment" tab below the reply form.
Image
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
HenkSchurink
Posts: 3
Joined: 26. Aug 2019, 21:01

Re: VM crashes without error message when Adobe After Effects [linux host, w10 vm]

Post by HenkSchurink »

Here's the zipped log file. It contains a lot of sensitive information....
Attachments
vbox-log.zip
(25.79 KiB) Downloaded 16 times
socratis
Site Moderator
Posts: 27329
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: VirtualBox+Oracle ExtPack
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: VM crashes without error message when Adobe After Effects [linux host, w10 vm]

Post by socratis »

HenkSchurink wrote:It contains a lot of sensitive information....
Like ... ?
00:00:01.081949   NumCPUs           <integer> = 0x0000000000000006 (6)
00:00:01.254838 CPUM: Logical host processors: 8 present, 8 max, 8 online, online mask: 00000000000000ff
00:00:01.255009 CPUM: Physical host cores: 4
You have assigned more CPUs to the VM than you actually have. The host is going to run low on resources, since VirtualBox cares about physical processors, not logical ones.

Other than that, I don't see anything out of the ordinary on your configuration. Maybe it's an Adobe After Effects specific thing...
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
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