virtualbox.org

My usually stable Windows 10 (1607 build 14393.2189) hosted under Mojave 10.14.4 has been weirdly refusing to shut down without aborting. I believe this might be related to 6.0.8 causing the guest to not recognize a device connected to my MacBook Pro (see attached screenshot). The card reader referred to in the error message is built in to a USB port extender. Yes, I resolved the issue by removing the offending device, restarting the VM and then shutting it down - it did just fine without the device. But this is probably something that should be addressed properly in a future release.

Log also attached.

Cindy Harris
Pittsburgh, PA

cah329a wrote:My usually stable Windows 10 (1607 build 14393.2189)

00:00:01.622098 Guest OS type: 'Windows10'
...
00:00:01.635224 File system of '/Users/cah/VirtualBox VMs/Windows 10/WinXP-2 Backup-disk1.vmdk' is apfs

Can you explain the "WinXP-2 Backup-disk1.vmdk" part? Both the XP and the VMDK parts...

Failed to attach the USB device Generic USB3.0 Card Reader [1538]...

00:00:01.676320 [/Devices/usb-ehci/] (level 2)

You have a USB3 device on a guess that has a USB2 controller. Since Win10 has native support for USB3, I suggest that you switch the USB controller to the 3.0 version (xHCI).

00:00:02.029129 ERROR [COM]: aRC=NS_ERROR_FAILURE (0x80004005)
    aIID={872da645-4a9b-1727-bee2-5585105b9eed} aComponent={ConsoleWrap} aText={Failed
    to create a proxy device for the USB device. (Error: VERR_PDM_NO_USB_PORTS)},
    preserve=false aResultDetail=-2861

That's interesting... According to my troubleshooting guide you're getting this because:

VERR_PDM_NO_USB_PORTS

• You are trying to use a USB3 device with a guest that does not support USB3 (see the "Guest support" section), or you haven't enabled the USB3 option in the VM settings.

... which I believe will be solved once you change the USB controller to xHCI.

Can you post the output of the command:

• 
  VBoxManage showvminfo "Windows 10"

socratis wrote: 00:00:01.622098 Guest OS type: 'Windows10'
...
00:00:01.635224 File system of '/Users/cah/VirtualBox VMs/Windows 10/WinXP-2 Backup-disk1.vmdk' is apfs
Can you explain the "WinXP-2 Backup-disk1.vmdk" part? Both the XP and the VMDK parts...

That's easy. It's just a name that I never got around to updating as I migrated from WinXP to Win7 to Win10. Nothing more to it than that.

socratis wrote:VERR_PDM_NO_USB_PORTS
You are trying to use a USB3 device with a guest that does not support USB3 (see the "Guest support" section), or you haven't enabled the USB3 option in the VM settings.
... which I believe will be solved once you change the USB controller to xHCI.

Yep, that was it. Hadn't thought about the fact that I recently migrated my physical hardware also. The old system had USB 2.0, this one has 3.0. Once I fixed the USB setting the message went away. And so did the shutdown problem.

socratis wrote:Can you post the output of the command:
VBoxManage showvminfo "Windows 10"

I can, but now that I've changed the USB setting not sure it will be very interesting. Here it is:

Code: Select all

Name:                        Windows 10
Groups:                      /
Guest OS:                    Windows 10 (32-bit)
UUID:                        73c329c5-b3b7-485c-949e-3430d9fbfc5a
Config file:                 /Users/cah/VirtualBox VMs/Windows 10/Windows 10.vbox
Snapshot folder:             /Users/cah/VirtualBox VMs/Windows 10/{2281d1b3-9275-4c5d-ba0d-aeda697e704a}
Log folder:                  /Users/cah/VirtualBox VMs/Windows 10/Logs
Hardware UUID:               73c329c5-b3b7-485c-949e-3430d9fbfc5a
Memory size                  6834MB
Page Fusion:                 disabled
VRAM size:                   80MB
CPU exec cap:                100%
HPET:                        disabled
CPUProfile:                  host
Chipset:                     piix3
Firmware:                    BIOS
Number of CPUs:              1
PAE:                         enabled
Long Mode:                   disabled
Triple Fault Reset:          disabled
APIC:                        enabled
X2APIC:                      disabled
Nested VT-x/AMD-V:           disabled
CPUID Portability Level:     0
CPUID overrides:             None
Boot menu mode:              message and menu
Boot Device 1:               Floppy
Boot Device 2:               DVD
Boot Device 3:               HardDisk
Boot Device 4:               Network
ACPI:                        enabled
IOAPIC:                      enabled
BIOS APIC mode:              APIC
Time offset:                 0ms
RTC:                         local time
Hardw. virt.ext:             enabled
Nested Paging:               enabled
Large Pages:                 disabled
VT-x VPID:                   disabled
VT-x unr. exec.:             enabled
Paravirt. Provider:          Legacy
Effective Paravirt. Prov.:   None
State:                       running (since 2019-06-08T00:05:26.007000000)
Monitor count:               1
3D Acceleration:             disabled
2D Video Acceleration:       enabled
Teleporter Enabled:          disabled
Teleporter Port:             0
Teleporter Address:          
Teleporter Password:         
Tracing Enabled:             disabled
Allow Tracing to Access VM:  disabled
Tracing Configuration:       
Autostart Enabled:           disabled
Autostart Delay:             0
Default Frontend:            
Storage Controller Name (0):            IDE Controller
Storage Controller Type (0):            PIIX4
Storage Controller Instance Number (0): 0
Storage Controller Max Port Count (0):  2
Storage Controller Port Count (0):      2
Storage Controller Bootable (0):        on
Storage Controller Name (1):            Floppy Controller
Storage Controller Type (1):            I82078
Storage Controller Instance Number (1): 0
Storage Controller Max Port Count (1):  1
Storage Controller Port Count (1):      1
Storage Controller Bootable (1):        on
IDE Controller (0, 0): /Users/cah/VirtualBox VMs/Windows 10/WinXP-2 Backup-disk1.vmdk (UUID: 80a825f7-a8e5-462f-a1e1-182b97b457db)
IDE Controller (1, 0): /Applications/VirtualBox.app/Contents/MacOS/VBoxGuestAdditions.iso (UUID: 842214ee-251f-4257-b918-98725055419d)
Floppy Controller (0, 0): Empty
NIC 1:                       MAC: 080027B2F3E7, Attachment: NAT, Cable connected: on, Trace: off (file: none), Type: 82540EM, Reported speed: 0 Mbps, Boot priority: 0, Promisc Policy: deny, Bandwidth group: none
NIC 1 Settings:  MTU: 0, Socket (send: 64, receive: 64), TCP Window (send:64, receive: 64)
NIC 2:                       disabled
NIC 3:                       disabled
NIC 4:                       disabled
NIC 5:                       disabled
NIC 6:                       disabled
NIC 7:                       disabled
NIC 8:                       disabled
Pointing Device:             PS/2 Mouse
Keyboard Device:             PS/2 Keyboard
UART 1:                      disabled
UART 2:                      disabled
UART 3:                      disabled
UART 4:                      disabled
LPT 1:                       disabled
LPT 2:                       disabled
Audio:                       disabled
Audio playback:              enabled
Audio capture:               enabled
Clipboard Mode:              Bidirectional
Drag and drop Mode:          Bidirectional
Session name:                GUI/Qt
Video mode:                  1264x824x32 at 0,0 enabled
VRDE:                        disabled
OHCI USB:                    disabled
EHCI USB:                    disabled
xHCI USB:                    enabled

USB Device Filters:

Index:                       0
Active:                      yes
Name:                        New Filter 1
VendorId:                    
ProductId:                   
Revision:                    
Manufacturer:                
Product:                     
Remote:                      
Serial Number:               

Available remote USB devices:

<none>

Currently Attached USB Devices:

UUID:                        61d5d148-ae36-4748-b6be-06c9bf60491d
VendorId:                    0x05e3 (05E3)
ProductId:                   0x0749 (0749)
Revision:                    21.56 (2156)

Manufacturer:                Generic
Product:                     USB3.0 Card Reader
SerialNumber:                000000001538
Address:                     p=0x0749;v=0x05e3;s=0x0000017088673fb5;l=0x00140000

Bandwidth groups:  <none>

Shared folders:

Name: 'Win7_Shared', Host path: '/Users/cah/Documents/Win7 Shared' (machine mapping), writable, auto-mount

VRDE Connection:             not active
Clients so far:              0

Capturing:                   active
Capture audio:               not active
Capture screens:             0
Capture file:                /Users/cah/VirtualBox VMs/Windows 10/Windows 10.webm
Capture dimensions:          1024x768
Capture rate:                512kbps
Capture FPS:                 25kbps
Capture options:             ac_enabled=false,vc_enabled=true,ac_profile=med

Guest:

Configured memory balloon size: 0MB
OS type:                     Windows10
Additions run level:         3
Additions version            6.0.8 r130520

Guest Facilities:

Facility "VirtualBox Base Driver": active/running (last update: 2019/06/08 00:05:31 UTC)
Facility "VirtualBox System Service": active/running (last update: 2019/06/08 00:05:40 UTC)
Facility "VirtualBox Desktop Integration": active/running (last update: 2019/06/08 00:06:11 UTC)
Facility "Seamless Mode": active/running (last update: 2019/06/08 00:05:31 UTC)
Facility "Graphics Mode": active/running (last update: 2019/06/08 00:05:31 UTC)

Thanks for the help.

Cindy Harris
Pittsburgh, PA

Glad you got it going, marking as [Solved].

However...

cah329a wrote:now that I've changed the USB setting not sure it will be very interesting

Oh, you wouldn't believe!

Your VM has some serious issues (CPUs, RAM, USB, LargePages), but in order to have the complete picture, I need to see a complete VBox.log, from a complete VM run:

• Start the VM from cold-boot (not from a paused or saved state) / login / Shutdown the VM.
• With the VM completely shut down (not paused or saved), right-click on the VM in the VirtualBox Manager and select "Show Log".
• Save only the first "VBox.log", ZIP it and attach it to your response. See the "Upload attachment" tab below the reply form.