[Resolved] Error relaunching VirtualBox VM process: 5

[marty14]

Hi everyone! I am new to VirtualBox and unable to get it to work. I have a fully updated Windows 10 Home edition.
After several attempts I now uninstalled VirtualBox as well as my virus scanner, then rebooted and re-installed VirtualBox for Windows.
Next, I followed the instructions from topic 82277 to edit HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\VBoxDrv in the registry from 1 to 3 before rebooting. Then I rebooted.

in sum:

• Uninstall everything and then reboot.
  Uninstall Virus scanner and then reboot.
  Reinstall VirtualBox. DON’T REBOOT
  Change registry key to 3 for HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\VBoxDrv
  Reboot
  Run sc.exe start vboxdrv in Windows Command Prompt.
  Run VirtualBox

When I try to start a virtual machine, I get the error: "Error relaunching VirtualBox VM process: 5" (log below)
I've run out of ideas what to do. Any ideas are highly appreciated!

Log details:
[ModEdit; removed partial VBoxHardening.log]

[socratis]

Partial logs are not that helpful I'm afraid. Please ZIP and attach the full log. See the "Upload attachment" tab below the reply form.

[marty14]

@socratis, thanks I've added the zipped log to the post

[socratis]

You do have a hardening problem:

108c.4270: supR3HardNtChildWaitFor[1]: Quitting: ExitCode=0x1 (rcNtWait=0x0, rcNt1=0x0, rcNt2=0x103, rcNt3=0x103, 5049 ms, the end);

Please read really carefully the following FAQ: Diagnosing VirtualBox Hardening Issues for some generic guidelines/ideas. Remember, these are guidelines, not the exact solution, you have to use your judgement as to which program might be responsible.

I would start by completely uninstalling the following, or adding an exception for all-things VirtualBox:

108c.4270: supR3HardenedWinFindAdversaries: 0x1000
108c.4270: \SystemRoot\System32\drivers\vsdatant.sys:
108c.4270:     ProductName:     ZoneAlarm
108c.4270:     ProductVersion:  15.1.29.17237
108c.4270:     FileVersion:     15.1.29.17237
108c.4270:     FileDescription: ZoneAlarm

[marty14]

Thanks a lot!

I uninstalled my Firewall (ZoneAlarm) but VirtualBox still didn't work and produced the same error. I had disabled real-time monitoring of my virus scanner.
Then I also uninstalled my virus scanner (Avira). Now VirtualBox worked!
I again re-installed my virus scanner. VirtualBox still worked, even with real-time protection enabled.
Then I again reinstalled ZoneAlarm Firewall. And VirtualBox still works!

Strange... since I'm quite certain I have done the above before. If the problem does return, I'll post again. Thanks for the assistance!

[socratis]

Then I also uninstalled my virus scanner (Avira).

Funny, it didn't show up in the hardening log...

I again re-installed my virus scanner ... Then I again reinstalled ZoneAlarm Firewall. And VirtualBox still works!
Strange... since I'm quite certain I have done the above before.

It's not that strange if you re-read the Diagnosing VirtualBox Hardening Issues, you'll see one of the reasons, actually the reason... A program's signature that wants to get into VirtualBox memory doesn't match what's stored in the Windows Certificate Database (WCD), and the program is rejected.

By re-installing the two programs you must have forced the WDC to be updated, making everything work as intended...

Marking as [Resolved].