Virtual machine crashes when running Acrobat installer

Discussions about using Windows guests in VirtualBox.
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Anakunda
Posts: 45
Joined: 25. Dec 2010, 13:33
Primary OS: MS Windows 7
VBox Version: OSE self-compiled
Guest OSses: Windows XP

Virtual machine crashes when running Acrobat installer

Post by Anakunda »

Hi, when I launch Adobe Acrobat installer, the virtual machine crashes later, regardless of the installation process stage:

Instruction at address 0x6238bfe0 referred address 0x04fcf770. The memory cannot be read

Can this be resolved?

If more details needed, feel free to ask me.
Btw. Guest OS is Windows 10 (64bit) build 1809, VirtualBox version is 6.0.0. The log of crashing session is attached.
Attachments
VBox.log.zip
(59.15 KiB) Downloaded 13 times
socratis
Site Moderator
Posts: 27329
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: VirtualBox+Oracle ExtPack
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: Virtual machine crashes when running Acrobat installer

Post by socratis »

Just because an OS/program that runs in the context of VirtualBox has a problem, it doesn't make it a VirtualBox problem necessarily. You're having an issue that has most probably nothing to do with VirtualBox, so my suggestion would be to treat it as such, as a native problem with the OS or the application of the guest.
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Anakunda
Posts: 45
Joined: 25. Dec 2010, 13:33
Primary OS: MS Windows 7
VBox Version: OSE self-compiled
Guest OSses: Windows XP

Re: Virtual machine crashes when running Acrobat installer

Post by Anakunda »

I'm launching the same setup launcher in non-virtualized environment, same OS, and there's nothing like crash. So it's obvious the crash is not due to faulty installer but the combination of it with VirtualBox emulator. Maybe someone else can confirm the issue.
socratis
Site Moderator
Posts: 27329
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: VirtualBox+Oracle ExtPack
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: Virtual machine crashes when running Acrobat installer

Post by socratis »

If you can give details about which exactly program we're talking about, then maybe. But there are a gazillion of versions of the Acrobat Acrobat installer out there. An exact version would definitely help, a link to download it, even better!
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Anakunda
Posts: 45
Joined: 25. Dec 2010, 13:33
Primary OS: MS Windows 7
VBox Version: OSE self-compiled
Guest OSses: Windows XP

Re: Virtual machine crashes when running Acrobat installer

Post by Anakunda »

https://helpx.adobe.com/acrobat/kb/acro ... loads.html
The Pro DC-Windows edition. Not exactly same version of installer as I used but having this build tested, causing the same kind of fatal VM crash.
Attachments
VBox.zip
New log for updated installer.
(40.47 KiB) Downloaded 13 times
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