[Solved] USB Drivers Not Showing Up

[LC]

I successfully installed my USB drivers (received confirmation), but they do not show up as an option under Devices in the menu.

Any ideas?

LC

[socratis]

Please read the following thread: USB basics and troubleshooting, all of the posts.

If you still have a problem after reading through the whole thing, please follow the advice of the last post, #8: Asking for help and post the information requested.

[LC]

Thanks, Socratis. I tried everything on the list—no change.

Virtual Box: 5.2.18 r124319 (Qt5.6.3)
Host: macOS 10.13.06

[LC]

Log is attached.

[socratis]

I'm afraid I asked for way more information than just the log...

[LC]

The only item on the list not included was the terminal run info. But it is specified for Windows or Linux only—I'm on a Mac.

[socratis]

But it is specified for Windows or Linux only—I'm on a Mac.

No it's not. Read it again. There is one extra command that applies if you are on Windows, and one extra command that applies if you're on Linux. The rest apply to all...

[LC]

Code: Select all

VBoxManage -version
5.2.18r124319

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VBoxManage list extpacks
Extension Packs: 1
Pack no. 0:   Oracle VM VirtualBox Extension Pack
Version:      5.2.18
Revision:     124319
Edition:      
Description:  USB 2.0 and USB 3.0 Host Controller, Host Webcam, VirtualBox RDP, PXE ROM, Disk Encryption, NVMe.
VRDE Module:  VBoxVRDP
Usable:       true

Code: Select all

VBoxManage list usbhost
Host USB Devices:

UUID:               e4f61ecf-7356-4dbb-86d1-292fda22666a
VendorId:           0x05ac (05AC)
ProductId:          0x8289 (8289)
Revision:           1.68 (0168)
Port:               3
USB version/speed:  0/Full
Manufacturer:       Apple Inc.
Product:            Bluetooth USB Host Controller
Address:            p=0x8289;v=0x05ac;s=0x0000852038992fc7;l=0x14330000
Current State:      Captured

UUID:               ccef03ce-e24a-4e58-91da-95c0e718ca67
VendorId:           0x05ac (05AC)
ProductId:          0x0262 (0262)
Revision:           2.37 (0237)
Port:               4
USB version/speed:  0/Full
Manufacturer:       Apple Inc.
Product:            Apple Internal Keyboard / Trackpad
Address:            p=0x0262;v=0x05ac;s=0x00000000cfa92e12;l=0x14400000
Current State:      Unavailable

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VBoxManage list usbfilters
Global USB Device Filters:

<none>

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VBoxManage showvminfo "<IE11 - Win7>"
VBoxManage: error: Could not find a registered machine named '<IE11 - Win7>'
VBoxManage: error: Details: code VBOX_E_OBJECT_NOT_FOUND (0x80bb0001), component VirtualBoxWrap, interface IVirtualBox, callee nsISupports
VBoxManage: error: Context: "FindMachine(Bstr(VMNameOrUuid).raw(), machine.asOutParam())" at line 2834 of file VBoxManageInfo.cpp

[LC]

Code: Select all

VBoxManage showvminfo "IE11 - Win7"
Name:            IE11 - Win7
Groups:          /
Guest OS:        Windows 7 (32-bit)
UUID:            c06c0975-b314-4f91-97a7-ed00a68e4938
Config file:     /Users/lc/VirtualBox VMs/IE11 - Win7/IE11 - Win7.vbox
Snapshot folder: /Users/lc/VirtualBox VMs/IE11 - Win7/Snapshots
Log folder:      /Users/lc/VirtualBox VMs/IE11 - Win7/Logs
Hardware UUID:   c06c0975-b314-4f91-97a7-ed00a68e4938
Memory size:     4096MB
Page Fusion:     off
VRAM size:       8MB
CPU exec cap:    100%
HPET:            off
Chipset:         piix3
Firmware:        BIOS
Number of CPUs:  1
PAE:             on
Long Mode:       off
Triple Fault Reset: off
APIC:            on
X2APIC:          off
CPUID Portability Level: 0
CPUID overrides: None
Boot menu mode:  message and menu
Boot Device (1): HardDisk
Boot Device (2): DVD
Boot Device (3): Not Assigned
Boot Device (4): Not Assigned
ACPI:            on
IOAPIC:          off
BIOS APIC mode:  APIC
Time offset:     0ms
RTC:             local time
Hardw. virt.ext: on
Nested Paging:   on
Large Pages:     on
VT-x VPID:       on
VT-x unr. exec.: on
Paravirt. Provider: Default
Effective Paravirt. Provider: HyperV
State:           running (since 2018-10-05T21:13:55.237000000)
Monitor count:   1
3D Acceleration: off
2D Video Acceleration: off
Teleporter Enabled: off
Teleporter Port: 0
Teleporter Address: 
Teleporter Password: 
Tracing Enabled: off
Allow Tracing to Access VM: off
Tracing Configuration: 
Autostart Enabled: off
Autostart Delay: 0
Default Frontend: 
Storage Controller Name (0):            IDE Controller
Storage Controller Type (0):            PIIX4
Storage Controller Instance Number (0): 0
Storage Controller Max Port Count (0):  2
Storage Controller Port Count (0):      2
Storage Controller Bootable (0):        on
IDE Controller (0, 0): /Users/lesculver/VirtualBox VMs/IE11 - Win7/IE11 - Win7-disk001.vmdk (UUID: 5aca5d01-8554-486f-bce9-b12c642e65a0)
NIC 1:           MAC: 08002710B8D0, Attachment: NAT, Cable connected: on, Trace: off (file: none), Type: 82540EM, Reported speed: 0 Mbps, Boot priority: 0, Promisc Policy: deny, Bandwidth group: none
NIC 1 Settings:  MTU: 0, Socket (send: 64, receive: 64), TCP Window (send:64, receive: 64)
NIC 2:           disabled
NIC 3:           disabled
NIC 4:           disabled
NIC 5:           disabled
NIC 6:           disabled
NIC 7:           disabled
NIC 8:           disabled
Pointing Device: PS/2 Mouse
Keyboard Device: PS/2 Keyboard
UART 1:          I/O base: 0x03f8, IRQ: 4, disconnected
UART 2:          disabled
UART 3:          disabled
UART 4:          disabled
LPT 1:           disabled
LPT 2:           disabled
Audio:           enabled (Driver: CoreAudio, Controller: AC97, Codec: STAC9700)
Audio playback:  enabled
Audio capture: enabled
Clipboard Mode:  disabled
Drag and drop Mode: HostToGuest
Session name:    GUI/Qt
Video mode:      1175x680x32 at 0,0 enabled
VRDE:            enabled (Address 127.0.0.1, Ports 5989, MultiConn: off, ReuseSingleConn: off, Authentication type: null)
VRDE port:       5989
Video redirection: disabled
VRDE property: TCP/Ports  = "5989"
VRDE property: TCP/Address = "127.0.0.1"
VRDE property: VideoChannel/Enabled = <not set>
VRDE property: VideoChannel/Quality = <not set>
VRDE property: VideoChannel/DownscaleProtection = <not set>
VRDE property: Client/DisableDisplay = <not set>
VRDE property: Client/DisableInput = <not set>
VRDE property: Client/DisableAudio = <not set>
VRDE property: Client/DisableUSB = <not set>
VRDE property: Client/DisableClipboard = <not set>
VRDE property: Client/DisableUpstreamAudio = <not set>
VRDE property: Client/DisableRDPDR = <not set>
VRDE property: H3DRedirect/Enabled = <not set>
VRDE property: Security/Method = <not set>
VRDE property: Security/ServerCertificate = <not set>
VRDE property: Security/ServerPrivateKey = <not set>
VRDE property: Security/CACertificate = <not set>
VRDE property: Audio/RateCorrectionMode = <not set>
VRDE property: Audio/LogPath = <not set>
USB:             enabled
EHCI:            enabled
XHCI:            disabled

USB Device Filters:

Index:            0
Active:           yes
Name:             New Filter 1
VendorId:         
ProductId:        
Revision:         
Manufacturer:     
Product:          
Remote:           
Serial Number:    

Available remote USB devices:

<none>

Currently Attached USB Devices:

UUID:               e4f61ecf-7356-4dbb-86d1-292fda22666a
VendorId:           0x05ac (05AC)
ProductId:          0x8289 (8289)
Revision:           1.68 (0168)
Manufacturer:       Apple Inc.
Product:            Bluetooth USB Host Controller
Address:            p=0x8289;v=0x05ac;s=0x0000852038992fc7;l=0x14330000

Bandwidth groups:  <none>

Shared folders:  <none>

VRDE Connection:    not active
Clients so far:     0

Capturing:          not active
Capture audio:      not active
Capture screens:    0
Capture file:       /Users/lc/VirtualBox VMs/IE11 - Win7/IE11 - Win7.webm
Capture dimensions: 1024x768
Capture rate:       512 kbps
Capture FPS:        25
Capture options:    ac_enabled=false

Guest:

Configured memory balloon size:      0 MB
OS type:                             Windows7
Additions run level:                 3
Additions version:                   5.2.18 r124319


Guest Facilities:

Facility "VirtualBox Base Driver": active/running (last update: 2018/10/05 21:14:05 UTC)
Facility "VirtualBox System Service": active/running (last update: 2018/10/05 21:14:11 UTC)
Facility "VirtualBox Desktop Integration": active/running (last update: 2018/10/05 21:14:14 UTC)
Facility "Seamless Mode": active/running (last update: 2018/10/05 21:14:05 UTC)
Facility "Graphics Mode": active/running (last update: 2018/10/05 21:14:05 UTC)

[socratis]

You've made several mistakes, none of them fatal. But you seriously need to devote 15' of your time to read the FAQ. All of the answers are there, I don't really like repeating information that I've already written down...

I'm going to list the mistakes, you do the reading, OK?

• I want to see the "VBoxManage list usbhost" output, while the USB device in question is actually plugged it. Read #8: Asking for help.
• You figured out that the VM name doesn't actually include the "<" or ">". Good...
• You applied a blank filter. Not the best idea on the planet. Read #4: USB Filters.

[LC]

Thanks Socratis.

I want to see the "VBoxManage list usbhost" output, while the USB device in question is actually plugged it.

Code: Select all

VBoxManage list usbhost
Host USB Devices:

UUID:               e4f61ecf-7356-4dbb-86d1-292fda22666a
VendorId:           0x05ac (05AC)
ProductId:          0x8289 (8289)
Revision:           1.68 (0168)
Port:               3
USB version/speed:  0/Full
Manufacturer:       Apple Inc.
Product:            Bluetooth USB Host Controller
Address:            p=0x8289;v=0x05ac;s=0x0000852038992fc7;l=0x14330000
Current State:      Captured

UUID:               ccef03ce-e24a-4e58-91da-95c0e718ca67
VendorId:           0x05ac (05AC)
ProductId:          0x0262 (0262)
Revision:           2.37 (0237)
Port:               4
USB version/speed:  0/Full
Manufacturer:       Apple Inc.
Product:            Apple Internal Keyboard / Trackpad
Address:            p=0x0262;v=0x05ac;s=0x00000000cfa92e12;l=0x14400000
Current State:      Unavailable

Under VM Settings » Port » USB, create a USB filter in your guest settings while the device is plugged in the host. Delete all values except Name, VendorID and ProductID. The Name is nothing more than a label and is not actively participating in the filtering process. You can change it at will. I usually use "Stick: XYZ" or "Joystick: ABC" or "Other: IJK".

Not able to fill in the settings because my ATMEL driver is not showing up, i.e., I have no idea what the Name, VendorID and ProductID are.

See minute 8:25 https://www.youtube.com/watch?v=-SG1QpxnJxo (mu-43dotcom/threads/how-to-update-godox-firmware-on-a-mac.94128/).

[socratis]

Well, that tells me that your ATMEL device isn't even showing up on your Mac!!! Do you see the device if you go to the Apple menu () » About this Mac » System Report... » USB ? Does it show there?

Is it a USB1/2/3 device? How do you plug it in? One thing is for sure; if you can't see it, you can't possibly use it. Kinda makes sense, no?

[LC]

It won't show because there are no macOS drivers. That is why I am having to go through VirtualBox.

If you saw that clip of the video link I sent over, they were able to select in from the Devices/USB menu. It doesn't show up there.

Ideas?

[socratis]

It won't show because there are no macOS drivers.

That has absolutely nothing to do with the device showing in the USB bus. It only means that you can't use the device on OSX, that's it.

That is why I am having to go through VirtualBox.

If your Mac doesn't see the USB device, there's no chance in this world that VirtualBox will see it. None.

they were able to select in from the Devices/USB menu. It doesn't show up there.

Because your Mac doesn't see the device, VirtualBox won't see the device. Can't see what's not there...

Ideas?

Yeah... A broken device? A broken hub? A bad cable? Can you try with another device? A USB stick for example, an external HD, a camera, sound card, gamepad, joystick, anything? Remember to go to the System Report. Refresh the report if you have to (Cmd+R).

And why is this thread on "Windows Hosts"? You have a "Windows Guest" and an "OSX Host", but since the problem seems to be with the host, I'm moving this to the "OSX Hosts" area.

Finally, please post the output of the following command from the Terminal:

• 
  kextstat | grep -v com.apple

[LC]

Hi Socratis. Working!

Having you isolate down the problem to the USB connection in the host device allowed me to figure out a solution. It appears that the device timed out, so by reconnecting and quickly setting up the protocols, I was able to both connect the device in VirtualBox and update the firmware.

MANY THANKS for your help on this one!

LC