USB device driver not found

[jcricket]

After installing 5.2.16 my usb to serial device cannot be used. it worked in 5.2.8. using what I believe is the same set of parameters. I have installed the extension pack ,and the guest additions files.

Host is windows 10 enterprise 64 bit, version 1709 build 16299.492 guest is windows 7 professional 32 bit

I followed the instructions I found in the forum and get the following results. when I start the virtual box, and go to the device manager screen the usb-serial device is identified as having an issue. The usb to serial device drivers are current per the manufacturer and support both 32 bit and 64 bit systems. and were installed in the guest system. When I scan the system for changes the device driver tries to load and produces the attached error.

I did a search of the guest system I find that the drivers seem to be in the windows32 drivers folder. then I copied the drivers to a folder on the desktop of the guest system and tried to load from there with the same error message

where is the VBox expecting to find the drivers?

What files do you need from my config to help trouble shoot this issue?

Thanks

[andyp73]

You have set your guest to use xHCI (which gives USB3 and USB2 support). It isn't clear from your image whether Windows 7 hasn't found the USB host controller or whether it is having problems just with the USB device you have plugged in.

Can you confirm that you have installed Intel xHCI drivers as detailed in post #6 in FAQ: USB basics and troubleshooting to the guest.

Also, a screen capture of device manager in the guest sorted by connection and with the USB controllers expanded might be clearer.

-Andy.

[jcricket]

usb 3.0 extensible controller now is installed and the usb serial adapter cannot be attached

[andyp73]

I wonder if the USB serial adapter being a very slow device won't work with xHCI. Can you try changing the configuration of the guest to USB 2.0 (EHCI). That should prompt Windows 7 to detect both EHCI and OHCI host controllers and hopefully then the USB serial adapter.

If that doesn't work then we will need to see the VBox.log file from the guest. Zip it up and post it here.

-Andy.

[Martin]

usb 3.0 extensible controller now is installed and the usb serial adapter cannot be attached

What do you mean with "cannot be attached"?
What is the exact error message?

[jcricket]

vb log file and error message failed to attach usb-serial adapter are attached

[socratis]

Please read the following: USB basics and troubleshooting, #8: Asking for help. Post the information requested. Actually it would be great if you read the whole thing from the beginning.

There doesn't seem to be a USB insertion/ejection after you've started the VM, so please follow the instructions carefully.

[jcricket]

logfile and command output attached.

Code: Select all

c:\Program Files\Oracle\VirtualBox>vboxmanage -version
5.2.16r123759

Code: Select all

c:\Program Files\Oracle\VirtualBox>vboxmanage list extpacks
Extension Packs: 1
Pack no. 0:   Oracle VM VirtualBox Extension Pack
Version:      5.2.16
Revision:     123759
Edition:
Description:  USB 2.0 and USB 3.0 Host Controller, Host Webcam, VirtualBox RDP, PXE ROM, Disk Encryption, NVMe.
VRDE Module:  VBoxVRDP
Usable:       true
Why unusable:

Code: Select all

c:\Program Files\Oracle\VirtualBox>vboxmanage list usbhost
Host USB Devices:

UUID:               3c36eb6f-30ba-4368-a5c8-1890ceda77c3
VendorId:           0x8087 (8087)
ProductId:          0x0a2b (0A2B)
Revision:           0.1 (0001)
Port:               7
USB version/speed:  2/High
Manufacturer:       Intel Corp.
Address:            {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}\0000
Current State:      Busy

UUID:               e3cd5646-b1d4-4a05-b3d8-debb0779171b
VendorId:           0x138a (138A)
ProductId:          0x003f (003F)
Revision:           1.4 (0104)
Port:               8
USB version/speed:  1/Full
Manufacturer:       Validity Sensors, Inc.
Product:            VFS495 Fingerprint Reader
Address:            {53d29ef7-377c-4d14-864b-eb3a85769359}\0000
Current State:      Busy

UUID:               eebfd28c-2b41-4228-949a-23a4f0fd39ea
VendorId:           0x06cd (06CD)
ProductId:          0x0121 (0121)
Revision:           1.0 (0100)
Port:               2
USB version/speed:  1/Full
Manufacturer:       Keyspan, a division of InnoSys Inc.
Product:            Keyspan USA-19H
Address:            {36fc9e60-c465-11cf-8056-444553540000}\0013
Current State:      Captured

UUID:               813e656d-399d-4be8-874b-a1c3b491146a
VendorId:           0x058f (058F)
ProductId:          0x9540 (9540)
Revision:           1.32 (0132)
Port:               10
USB version/speed:  2/High
Manufacturer:       Alcor Micro Corp.
Product:            AU9540 Smartcard Reader
Address:            {50dd5230-ba8a-11d1-bf5d-0000f805f530}\0000
Current State:      Busy

UUID:               9642bc5f-7816-42d9-9916-15175a2d4fa3
VendorId:           0x03f0 (03F0)
ProductId:          0x094a (094A)
Revision:           1.0 (0100)
Port:               3
USB version/speed:  2/High
Manufacturer:       PixArt
Product:            HP USB Optical Mouse
Address:            {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0012
Current State:      Busy

Code: Select all

c:\Program Files\Oracle\VirtualBox>vboxmanage list usbfilters
Global USB Device Filters:
<none>

Code: Select all

c:\Program Files\Oracle\VirtualBox>vboxmanage showvminfo jg
Name:            jg
Groups:          /
Guest OS:        Windows 7 (32-bit)
UUID:            8df100a2-06f2-415b-aaec-bc7143429e8b
Config file:     C:\Users\tcj6165\VirtualBox VMs\jg\jg.vbox
Snapshot folder: C:\Users\tcj6165\VirtualBox VMs\jg\Snapshots
Log folder:      C:\Users\tcj6165\VirtualBox VMs\jg\Logs
Hardware UUID:   8df100a2-06f2-415b-aaec-bc7143429e8b
Memory size:     1024MB
Page Fusion:     off
VRAM size:       27MB
CPU exec cap:    100%
HPET:            off
Chipset:         piix3
Firmware:        BIOS
Number of CPUs:  1
PAE:             off
Long Mode:       off
Triple Fault Reset: off
APIC:            on
X2APIC:          off
CPUID Portability Level: 0
CPUID overrides: None
Boot menu mode:  message and menu
Boot Device (1): Floppy
Boot Device (2): DVD
Boot Device (3): HardDisk
Boot Device (4): Not Assigned
ACPI:            on
IOAPIC:          off
BIOS APIC mode:  APIC
Time offset:     0ms
RTC:             local time
Hardw. virt.ext: on
Nested Paging:   on
Large Pages:     on
VT-x VPID:       on
VT-x unr. exec.: on
Paravirt. Provider: Default
Effective Paravirt. Provider: HyperV
State:           powered off (since 2018-08-03T16:38:08.481000000)
Monitor count:   1
3D Acceleration: off
2D Video Acceleration: off
Teleporter Enabled: off
Teleporter Port: 0
Teleporter Address:
Teleporter Password:
Tracing Enabled: off
Allow Tracing to Access VM: off
Tracing Configuration:
Autostart Enabled: off
Autostart Delay: 0
Default Frontend:
Storage Controller Name (0):            SATA
Storage Controller Type (0):            IntelAhci
Storage Controller Instance Number (0): 0
Storage Controller Max Port Count (0):  30
Storage Controller Port Count (0):      2
Storage Controller Bootable (0):        on
SATA (0, 0): C:\Users\tcj6165\VirtualBox VMs\jg\jg.vdi (UUID: dca90aeb-a0da-4455-92de-cb5ab34048ef)
SATA (1, 0): C:\Program Files\Oracle\VirtualBox\VBoxGuestAdditions.iso (UUID: 47801962-008d-4f39-bca2-01f86c2aedac)
NIC 1:           MAC: 0800271DFB92, Attachment: NAT, Cable connected: on, Trace: off (file: none), Type: 82540EM, Reported speed: 0 Mbps, Boot priority: 0, Promisc Policy: deny, Bandwidth group: none
NIC 1 Settings:  MTU: 0, Socket (send: 64, receive: 64), TCP Window (send:64, receive: 64)
NIC 2:           disabled
NIC 3:           disabled
NIC 4:           disabled
NIC 5:           disabled
NIC 6:           disabled
NIC 7:           disabled
NIC 8:           disabled
Pointing Device: PS/2 Mouse
Keyboard Device: PS/2 Keyboard
UART 1:          disabled
UART 2:          disabled
UART 3:          disabled
UART 4:          disabled
LPT 1:           disabled
LPT 2:           disabled
Audio:           enabled (Driver: DSOUND, Controller: HDA, Codec: STAC9221)
Audio playback:  disabled
Audio capture: enabled
Clipboard Mode:  disabled
Drag and drop Mode: Bidirectional
VRDE:            disabled
USB:             enabled
EHCI:            enabled
XHCI:            disabled

USB Device Filters:

Index:            0
Active:           yes
Name:             Keyspan, a division of InnoSys Inc. Keyspan USA-19H [0100]
VendorId:         06cd
ProductId:        0121
Revision:         0100
Manufacturer:     Keyspan, a division of InnoSys Inc.
Product:          Keyspan USA-19H
Remote:           0
Serial Number:

Index:            1
Active:           yes
Name:             Keyspan, a division of InnoSys Inc. Keyspan USA-19H [0100]
VendorId:         06cd
ProductId:        0121
Revision:         0100
Manufacturer:     Keyspan, a division of InnoSys Inc.
Product:          Keyspan USA-19H
Remote:           0
Serial Number:

Index:            2
Active:           yes
Name:             SanDisk Ultra [0100]
VendorId:         0781
ProductId:        5581
Revision:         0100
Manufacturer:     SanDisk
Product:          Ultra
Remote:           1
Serial Number:    4C530001310627104232

Bandwidth groups:  <none>

Shared folders:  <none>

Capturing:          not active
Capture audio:      not active
Capture screens:    0
Capture file:       C:\Users\tcj6165\VirtualBox VMs\jg\jg.webm
Capture dimensions: 1024x768
Capture rate:       512 kbps
Capture FPS:        25
Capture options:    ac_enabled=false

Guest:

Configured memory balloon size:      0 MB

[socratis]

• Please don't put simple text on a DOCX document. Simple TXT (Notepad) will do. Not everyone has Office installed...
• You have two filters for the same device. Remove one of them.
• Your filters are "overpopulated", too many values.
• Once again, I did not see the USB device being plugged in AFTER the VM started as per the instructions.
• You were told twice to read the USB basics and troubleshooting series of posts. I'm going to repeat it a third and final time, after that you're on your own. When advice is given, it is expected that the advice will be followed.

[jcricket]

looks like the virtual box usb device driver for the host machine did not install.

I tried to reinstall using the run as administrator which also seems to have failed.

I did a clean install on my home desktop, (a windows 10 professional system version 1803, build 17134.191) and the driver was installed.

The problem host is a HP Probook 650 G2 laptop running windows 10 enterprise 64 bit, version 1709 build 16299.492

Can the driver be manually installed?

[ChipMcK]

it looks like it did install.

1. Unplug the USB device
2. Plug in the USB device

[jcricket]

Please read the attached txt file along with the screen shots and provide solution or next steps in troubleshooting.

Thanks.

[socratis]

You're not trying to install the USB3 Intel drivers on your host, are you? This is supposed to be installed on the Win7 guest, not on the Win10 host.

[jcricket]

The intel driver has been and was installed when one of the moderators mentioned the need for it on the guest machine, the laptop host is where the driver failed.

I thought that if it was needed on my desktop at home, maybe it was necessary here as well.

My desktop at home is an older machine and appeared to need the intel extensible driver before it would fully integrate with the VBox ...

[socratis]

the laptop host is where the driver failed.

Of course! The driver is meant to be installed on the guest, *not* on the host. Read the suggestion again.

I thought that if it was needed on my desktop at home, maybe it was necessary here as well.

It was not necessary at home or wherever "here" might be. I repeat; it's meant for your Win7 guest.