Page 1 of 1
[Solved] Install error
Posted: 20. Jun 2018, 16:45
by drs@dcneuro.net
I had problems opening VB, some kernel not installed error, so I deleted everything thinking I would get a fresh start. I tried reinstalling v5.2.1. I get the attached error still on a clean install.
As the screenshot is too large, I am copying the message: "The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
Kindly advise.
Thanks.
Re: Install error
Posted: 20. Jun 2018, 16:59
by socratis
drs@dcneuro.net wrote:I tried reinstalling v5.2.1.
There is no 5.2.1, you want to verify that? Before we get to the meat, what's your host running? If it's 10.14 beta, forget it. See "
5.2.12 install fails on macOS Mojave (#17805)".
Re: Install error
Posted: 20. Jun 2018, 17:01
by andyp73
drs@dcneuro.net wrote:I tried reinstalling v5.2.1
I'm guessing this is supposed to be 5.2.12 (the latest version at the time of writing) as Oracle don't release odd numbered versions.
drs@dcneuro.net wrote:The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
If you are using High Sierra (10.13.x) then this is a known issue of Apple's making. You need to go into "Security & Privacy" from the System Preferences and allow the installation of software from Oracle then re-run the installer.
-Andy.
Re: Install error
Posted: 20. Jun 2018, 19:17
by drs@dcneuro.net
I am using 10.13.5. How do I add Oracle software setting and privacy as I do not see any options for this under the privacy tab and I'm not being prompted to add it?
Re: Install error
Posted: 20. Jun 2018, 20:03
by drs@dcneuro.net
I was able to successfully add the virtual box.app to the accessibility settings, however, it still fails upon installing.
Re: Install error
Posted: 20. Jun 2018, 20:04
by socratis
You're not remotely logged in the OSX computer, are you? If not, see:
If that doesn't work, I'll need to see an installer log (as a first step). You might want to print the following steps, or save them in a test file on your desktop, because there are a couple of reboots, and you don't want to go "hunting" in the forums...
- Download the latest release, or the latest test build (NOT the development snapshot), if you don't already have them.
- Reboot.
- Make sure you're part of the "admin" group. If you are logged in with the primary user account/owner, you are part of the admin group.
- Mount the DMG from the previous step. Run "VirtualBox_Uninstall.tool". Make sure there are no error messages. If there are, please post them, exactly as they appear.
- Reboot.
- Mount the DMG from the previous steps. Double-click the "VirtualBox.pkg". As soon as you start the installation, press Cmd+L to show the log. Select "Show All Logs" from the drop-down menu. Before the last step of the installation (Done), click the "Save" in the log window. ZIP and attach that file.
- Start VirtualBox. If it crashes, open "Console.app" and look at "~/Library/Logs". Is there a VirtualBox related log with the current date/time? ZIP and attach that file as well.
PS. What does the accessibility settings have to do with it?
Re: Install error
Posted: 27. Jun 2018, 16:30
by drs@dcneuro.net
I did a clean reinstall. I get the attached error when I try to run VB. I get following message from the "copy".
Failed to open a session for the virtual machine My VB Win7.
The virtual machine 'My VB Win7' has terminated unexpectedly during startup with exit code 1 (0x1).
Result Code: NS_ERROR_FAILURE (0x80004005)
Component: MachineWrap
Interface: IMachine {85cd948e-a71f-4289-281e-0ca7ad48cd89}
Re: Install error
Posted: 27. Jun 2018, 23:28
by socratis
I asked for the installer log. You sent me a picture of a failed kext loading...
We're not moving forward I'm afraid.
Re: Install error
Posted: 2. Jul 2018, 16:17
by drs@dcneuro.net
I don't know if I did something wrong, but this is all it says, (attached)...
Re: Install error
Posted: 2. Jul 2018, 16:40
by drs@dcneuro.net
OK, I ran through that delete/install process one more time. Here is the install log…
Re: Install error
Posted: 2. Jul 2018, 17:03
by socratis
Did you read the previous links that I gave you? You have to accept Oracle as a developer in the System Preferences.
Jul 2 10:35:28 Aldos-iMac installd[997]: ./postflight: /Library/Application Support/VirtualBox/VBoxDrv.kext
failed to load - (libkern/kext) system policy prevents loading; check the system/kernel logs
for errors or try kextutil(8).
Re: Install error
Posted: 2. Jul 2018, 17:28
by drs@dcneuro.net
I thought I did that when I added virtual box to accessibility under privacy in settings. I assume this is not correct. How/where do I add Oracle?
Re: Install error
Posted: 2. Jul 2018, 18:08
by andyp73
drs@dcneuro.net wrote:How/where do I add Oracle?
See:
socratis wrote:You have to accept Oracle as a developer in the System Preferences.
System Preferences -> Security & Privacy then it appears in the bottom half of the "General" tab. If you have done all that then run the command:
sudo kextutil -v -t /Library/Application\ Support/VirtualBox/VBoxDrv.kext
If it tells you anything new then post it here.
-Andy.
Re: Install error
Posted: 2. Jul 2018, 18:37
by drs@dcneuro.net
Voila!!! I swear I did not see that. I had been adding VB to the accessibility tab. Now its working. Problem is I am doing this in between patients so not really paying attention. Thanks so much fo the help.
Re: Install error
Posted: 2. Jul 2018, 18:45
by socratis
drs@dcneuro.net wrote:I am doing this in between patients so not really paying attention.
That would explain it.

Marking as [Solved].