Updated to latest version of VirtualBox and now my machines won't work

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VBhelpme
Posts: 1
Joined: 2. Feb 2018, 03:13

Updated to latest version of VirtualBox and now my machines won't work

Post by VBhelpme »

I am currently running VirtualBox version 5.1.30 on a thinkpad laptop with Ubuntu version 17.10. I have tried to update to the latest VirtualBox however my machines fail to work properly on the latest version. I am using VB to run Whonix. I am hoping somebody can help me out. I would post photos of the errors but since my account is new apparently I am not allowed. I will do my best to type out the errors below. Thanks!

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Failed to open a session for the virtual machine Whonix-Gateway
The virtual machine 'Whonix-Gateway' has terminated unexpectedely during startup with exit code 1 (0x1)
Result Code: NS_ERROR_FAILURE (0X80004005)
Component: MachineWrap
Interface: IMachine [85cd948e-a71f-4298-281e-0ca7ad48cd89

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VirtualBox - Error in supR3HardenedMaininitRuntime
RTR3initEx failed with rc=-1912 (rc=-1912)
The VirtualBox kernel modules do not match this version of VirtualBox. The installation of VirtualBox was apparently not successful. Executing '/sbin/vboxconfig' may correct this. Make sure that you do not mix the OSE version and the PUEL version of VirtualBox.

where: supR3HardenedMainInitRuntime what: 4 VERR_VM_DRIVER_VERSION_MISMATCH (-1912) - The installed support driver doesn't match the version of the user.
I have tried that '/sbin/vboxconfig' command and it did not fix the issue. I uninstalled virtualbox and also ran the "autoremove" command along with the "update" and "upgrade" commands and tried re-installing, still got the error. Hope you guys can make some sense of this. I downloaded the program straight from the VB website as well.
socratis
Site Moderator
Posts: 27329
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: VirtualBox+Oracle ExtPack
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: Updated to latest version of VirtualBox and now my machines won't work

Post by socratis »

You need to uninstall/purge the old VirtualBox version and install the new one. Use your favorite uninstall method for that, be it dpkg, apt-get, Synaptic, etc. I tend to like Synaptic, I'm more of a GUI person...

If that doesn't work you should try the latest test builds (https://www.virtualbox.org/wiki/Testbuilds), especially with all the Spectre/Meltdown patches coming in from all sides.
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
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towo2099
Volunteer
Posts: 364
Joined: 18. Aug 2014, 21:53
Primary OS: Debian Sid
VBox Version: VirtualBox+Oracle ExtPack
Guest OSses: Android, Linux

Re: Updated to latest version of VirtualBox and now my machines won't work

Post by towo2099 »

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apt purge $(dpkg -l | awk '/virtualbox/{ print $2}')
then reinstall vbox clean.
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