Fresh virtualbox 5.1.22 install on mac 10.12.5 getting NS_ERROR_FAILURE 0x80004005

[bzeichick]

I've got a fresh install of virtualbox, and a brand new blank vm, but when I start it I get the following error:

Result Code:
NS_ERROR_FAILURE (0x80004005)
Component:
MachineWrap
Interface:
IMachine {b2547866-a0a1-4391-8b86-6952d82efaa0}

I've used virtualbox for several years on a variety of hosts, and I'm stumped

Any help will be much appreciated

[socratis]

Anything unusual about your system? It can't be a brand new installation, is it? Could you post two files: "/Users/<YOU>/Library/VirtualBox/VirtualBox.xml" and "VBoxSVC.log" from the same folder? ZIP them first please. Also post the output of:

• kextstat | grep -v com.apple

[bzeichick]

Nothing unusual about my system, AFAIK. I did uninstall an older version and install a newer version thinking that it might be a version issue, so yes, I guess it's not completely new.
I've added the xml, log, and kextstat output to a zip and attached it to this message.
Thanks for your quick reply, as well as your help with this!

[socratis]

Well, your "nothing unusual about my system" is far from being a clean computer system. Take a look at your extensions:

Code: Select all

com.symantec.internetSecurity.kext
com.symantec.ips.kext
com.symantec.nfm.kext
com.websense.endpoint.process.kpi
com.websense.endpoint.process
com.websense.endpoint.dlp
com.paloaltonetworks.kext.pangpd

Which one is the culprit? Symantec, Websense or GlobalProtect? I'd start disabling/uninstalling each one and see who's to blame. One of them is conflicting/preventing VirtualBox working. See if they have any exceptions that would allow VirtualBox to run.

[bzeichick]

Thanks, I might have some issues disabling some of those since they are required by our security dept

[socratis]

Well, a thing you could try is to uninstall them temporarily, find out the culprit and see if they have an update. Don't remember to check if they allow exceptions to be added to their configuration. That may solve the problem faster.