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My Passport Ultra Not Working
Posted: 19. Apr 2017, 15:26
by Ceasar_Blue
Hello
I'm fairly new to Virtual Box and I'm trying to get my system to recognize my external hardrive ("My Passport Ultra"). I have the drive enabled, mounted and can see that the device is "checked" in devices. However, I'm unable to access it through the terminal or files and I can't find it.
I'm running virtual box 4.3.10 and Ubuntu 14.04.2.
Any help is appreciated.
Re: My Passport Ultra Not Working
Posted: 19. Apr 2017, 15:48
by mpack
Have you read through the
USB FAQ?
Re: My Passport Ultra Not Working
Posted: 19. Apr 2017, 15:49
by socratis
Ceasar_Blue wrote:I'm running virtual box 4.3.10 and Ubuntu 14.04.2.
If I'm not mistaken 4.3.10 is too old to support USB3. Is your device a USB3 one? What's your guest?
Re: My Passport Ultra Not Working
Posted: 19. Apr 2017, 16:00
by Ceasar_Blue
socratis wrote:Ceasar_Blue wrote:I'm running virtual box 4.3.10 and Ubuntu 14.04.2.
If I'm not mistaken 4.3.10 is too old to support USB3. Is your device a USB3 one? What's your guest?
I thought that at first as well but sometimes (not regularly and with no pattern I can figure out) I can see the device. So I know it can work.
Re: My Passport Ultra Not Working
Posted: 19. Apr 2017, 16:08
by socratis
Ceasar_Blue wrote:sometimes (not regularly and with no pattern I can figure out) I can see the device.
Not with USB3 you don't. Either you had it connect to a USB2 hub, or directly to a USB2 port. Please follow mpack's advice.
Re: My Passport Ultra Not Working
Posted: 19. Apr 2017, 16:16
by mpack
If you plug a USB3 device into a USB3 port then it will only work with VirtualBox v5.0.0 or later, as that's when VirtualBox introduced a virtual xHCI controller. Your 4.3.10 software doesn't even have the option for xHCI in the USB tab (the only options you have there are OHCI and EHCI), so guests can't possibly use USB3 (xHCI).
Prior to v5.0.0 you could, on Windows hosts only, use the USB3 device provided you plugged it into a USB2 port. This takes advantage of the normal USB3->USB2 backwards compatibility.
Re: My Passport Ultra Not Working
Posted: 20. Apr 2017, 15:47
by Ceasar_Blue
Thank you very much for the insight. You guys were right. I installed a nwer version of Virtual Box and things seem to be working well.