Guest crashing when USB 1199:9011 attached

[stratoss]

Host is Debian 9 stretch, VirtualBox 5.1.10_Debian r112026, Guest is WIndows 8. Both are x64.

First crash appeared while installing the drivers provided from Fujitsu (the host is Fujitsu Celsius H720). Second try to install the driver succeeded, but without the device attached. As soon as I attach the 3G modem, within half minute the VirtualBox crashes.

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Extension Packs: 2
Pack no. 0:   VNC
Version:      5.1.10
Revision:     112026
Edition:      
Description:  VNC plugin module
VRDE Module:  VBoxVNC
Usable:       true 
Why unusable: 

Pack no. 1:   Oracle VM VirtualBox Extension Pack
Version:      5.1.10
Revision:     112026
Edition:      
Description:  USB 2.0 and USB 3.0 Host Controller, Host Webcam, VirtualBox RDP, PXE ROM, Disk Encryption.
VRDE Module:  VBoxVRDP
Usable:       true 
Why unusable: 

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Name:            win8
Groups:          /
Guest OS:        Windows 8 (64-bit)
UUID:            14913440-2220-407e-8c16-6ed84bb24870
Config file:     /home/stratoss/VirtualBox VMs/win8/win8.vbox
Snapshot folder: /home/stratoss/VirtualBox VMs/win8/Snapshots
Log folder:      /home/stratoss/VirtualBox VMs/win8/Logs
Hardware UUID:   14913440-2220-407e-8c16-6ed84bb24870
Memory size:     1524MB
Page Fusion:     off
VRAM size:       128MB
CPU exec cap:    100%
HPET:            off
Chipset:         piix3
Firmware:        BIOS
Number of CPUs:  1
PAE:             off
Long Mode:       on
Triple Fault Reset: off
APIC:            on
X2APIC:          off
CPUID Portability Level: 0
CPUID overrides: None
Boot menu mode:  message and menu
Boot Device (1): Floppy
Boot Device (2): DVD
Boot Device (3): HardDisk
Boot Device (4): Not Assigned
ACPI:            on
IOAPIC:          on
BIOS APIC mode:  APIC
Time offset:     0ms
RTC:             local time
Hardw. virt.ext: on
Nested Paging:   on
Large Pages:     off
VT-x VPID:       on
VT-x unr. exec.: on
Paravirt. Provider: Default
Effective Paravirt. Provider: HyperV
State:           aborted (since 2016-12-06T08:34:05.000000000)
Monitor count:   1
3D Acceleration: off
2D Video Acceleration: off
Teleporter Enabled: off
Teleporter Port: 0
Teleporter Address: 
Teleporter Password: 
Tracing Enabled: off
Allow Tracing to Access VM: off
Tracing Configuration: 
Autostart Enabled: off
Autostart Delay: 0
Default Frontend: 
Storage Controller Name (0):            SATA
Storage Controller Type (0):            IntelAhci
Storage Controller Instance Number (0): 0
Storage Controller Max Port Count (0):  30
Storage Controller Port Count (0):      2
Storage Controller Bootable (0):        on
SATA (0, 0): /home/stratoss/VirtualBox VMs/win8/win8.vdi (UUID: 4f2cd666-ce2c-404d-981c-7b369645e6d2)
SATA (1, 0): /home/stratoss/.config/VirtualBox/VBoxGuestAdditions_5.1.10.iso (UUID: aeba96de-7564-49fe-a027-5bce107172b6)
NIC 1:           MAC: 080027D95292, Attachment: NAT, Cable connected: on, Trace: off (file: none), Type: 82540EM, Reported speed: 0 Mbps, Boot priority: 0, Promisc Policy: deny, Bandwidth group: none
NIC 1 Settings:  MTU: 0, Socket (send: 64, receive: 64), TCP Window (send:64, receive: 64)
NIC 2:           disabled
NIC 3:           disabled
NIC 4:           disabled
NIC 5:           disabled
NIC 6:           disabled
NIC 7:           disabled
NIC 8:           disabled
Pointing Device: USB Tablet
Keyboard Device: PS/2 Keyboard
UART 1:          disabled
UART 2:          disabled
UART 3:          disabled
UART 4:          disabled
LPT 1:           disabled
LPT 2:           disabled
Audio:           enabled (Driver: PulseAudio, Controller: HDA, Codec: STAC9221)
Clipboard Mode:  HostToGuest
Drag and drop Mode: disabled
VRDE:            disabled
USB:             enabled
EHCI:            enabled
XHCI:            disabled

USB Device Filters:

Index:            0
Active:           yes
Name:             KYE Systems Corp. Eye 320 [0100]
VendorId:         0458
ProductId:        7051
Revision:         0100
Manufacturer:     KYE Systems Corp.
Product:          Eye 320
Remote:           0
Serial Number:    SN0001

Bandwidth groups:  <none>

Shared folders:  

Name: 'Downloads', Host path: '/home/stratoss/Downloads' (machine mapping), writable

Video capturing:    not active
Capture screens:    0
Capture file:       /home/stratoss/VirtualBox VMs/win8/win8.webm
Capture dimensions: 1024x768
Capture rate:       512 kbps
Capture FPS:        25

Guest:

Configured memory balloon size:      0 MB

[mpack]

I'm afraid we only support VirtualBox here, not tribute bands. If you want to use the Debian fork of VirtualBox then that's fine, but then you need to look for support on the Debian forums. Otherwise, install the genuine article from this site and report back here if you still have a problem.

[stratoss]

Okay, I've just installed 5.1.10 r112026 from your website, the guest is the same, the configs are the same. I'm attaching the new crash log.

[michaln]

It's not a crash log, and it contains zero information about the actual crash. So... nothing will happen.

This might get us somewhere: https://www.virtualbox.org/wiki/Core_dump

[stratoss]

I'm ready with the core dump, could you please give me details via PM how to send it to you? ftp oracle com is not responding here. Its 246MB binary file.

[michaln]

Unfortunately we currently can't provide upload space. Can you please put it on dropbox or similar and PM me the link?

[stratoss]

I've sent you a PM with a link to dropbox. If you can't get it, please send me a PM with your email and I'll post the link there.

[michaln]

Core dump received, thanks!

[stratoss]

You're welcome, if there is anything else I can do to help you out finding the reason for the issue, let me know. I can confirm than this virtual machine is usable otherwise, it crashes within half minute only when I attach the device in question.

[michaln]

Actually, can you describe exactly what happens? The device is some kind of 3G modem, right? From what I gather, the crash isn't instant and it always(?) happens, but it isn't entirely deterministic? I assume the device is not just sitting there but is actively sending/receiving data?

The problem is most likely some kind of race in the code, and the behavior is likely triggered by your USB device but might also depend on the exact host system configuration (that is to say, on other systems it might happen less frequently or not at all).

Two more things. One, please post the output of 'VBoxManage list usbhost' for the problem device. Two, since your guest is Windows 8, please try using the xHCI/USB3 device emulation and see if it changes anything. It might or might not, but it would be useful information either way.

[stratoss]

Enabling USB3 fixed the crashes, but the device refuses to register itself to the network, which I believe is out of the VirtualBox's scope.

For the record, VBoxManage list usbhost returns

UUID: 038fd933-da58-446d-91cb-8213a6e3d216
VendorId: 0x1199 (1199)
ProductId: 0x9011 (0-11)
Revision: 0.2 (0002)
Port: 4
USB version/speed: 2/High
Manufacturer: Sierra Wireless Inc
Product: MC8305
Address: sysfs:/sys/devices/pci0000:00/0000:00:1a.0/usb1/1-1/1-1.5//device:/dev/vboxusb/001/005
Current State: Busy

I still can't understand how enabling USB3 for a USB2 device fixes the issue, but this is the result. Also, yes, it is the integrated 3G modem in Fujitsu Celsius H720.

P.S. the state changes itself to Captured when the guest is running.

[stratoss]

OK, no matter what I do, as soon as I enable the modem in VirtualBox, it shows under the Networks as "Mobile broadband (off)" and it is practically unusable. Do you have any suggestions how to enable it? Under Network Connections in Windows 8 it is enabled, but not connected.

Thank you

edit: I have tried to run the Microsoft's Troubleshooter, and it is asking to "use the switch on the front or side of the computer" to turn on mobile broadband capability, the problem is, it is already in the enabled position, and changing it does nothing...

[stratoss]

I'm getting closer, now

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netsh mbn sh rad int=*

is claiming that the hardware radio state is off, and flipping the hardware switch for the wireless network do not change anything. How can I pass the hardware radio state to the guest OS?

[michaln]

I still can't understand how enabling USB3 for a USB2 device fixes the issue, but this is the result.

Because it does more than enabling USB3 support; it also completely changes the USB host controller emulation as well as the USB controller drivers inside the guest OS.

As for the 3G modem itself, that is probably not anyone on this forum can help out with much. Can you verify that the 3G modem works using any host OS and/or guest OS?