Error VBOX_E_FILE_ERROR

[robert-w]

Hi,

Iam having trouble with virtual box on one host computer which is Windows based.
We all use the same ova file to run a VM at our departement.

One user is having issues that he cannot run his VM anymore. So i thought he corrupted his VM, but on importing a fresh OVA file we get the following error:

failed to import appliance VMv2.ova te importeren.
Could not create the imported medium '*******\VMv2\Support VMv2-disk1.vmdk'.
VMDK: cannot write new grain directory entry in '*********\VMv2/Support VMv2-disk1.vmdk' (VERR_UNRESOLVED_ERROR).
VMDK: could not create new grain directory in ********\VMv2/Support VMv2-disk1.vmdk' (VERR_UNRESOLVED_ERROR).
Resultaatcode: VBOX_E_FILE_ERROR (0x80BB0004)
Component: ApplianceWrap
Interface: IAppliance {8398f026-4add-4474-5bc3-2f9f2140b23e}

Now my colleague said he updated to the latest version which was 5.0.12 but even after downgrading still the same error.
Does anyone know how we can solve this?

[mpack]

VirtualBox will not allow you to install the same VM twice. Uninstall - and completely delete - the existing VM first.