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Fullscreen crash
Posted: 17. Nov 2015, 17:38
by Ityer
I am using windows 7 with a Nvidia 660ti graphics card, using the latest drivers. The attached files shows both the error message and the log file.
Thanks
Andrew
Re: Fullscreen crash
Posted: 17. Nov 2015, 17:47
by Perryg
Update the guest additions to match the running version of VirtualBox and then try to see if that helps.
Re: Fullscreen crash
Posted: 17. Nov 2015, 18:10
by Ityer
Still crashing :/
Re: Fullscreen crash
Posted: 17. Nov 2015, 19:43
by mhanor
Run sfc /scannow in an elevated Command Prompt, then reboot. This has solved the crash for other Windows 7 users.
Re: Fullscreen crash
Posted: 17. Nov 2015, 20:45
by Ityer
Sadly I am still having the same issue:/
Re: Fullscreen crash
Posted: 17. Nov 2015, 20:55
by mhanor
Use
Process Explorer to save a small memory dump of the VirtualBox process that has crashed, compress it and attach it here.
Re: Fullscreen crash
Posted: 17. Nov 2015, 21:26
by Ityer
Hows this?
Re: Fullscreen crash
Posted: 17. Nov 2015, 21:37
by mhanor
That's not the right process. Look for one of the VirtualBox.exe processes, the one with the high memory usage. Remove the previous attachment from the forum.
Re: Fullscreen crash
Posted: 17. Nov 2015, 21:41
by Ityer
are you wanting it before, during or after the crash?
Re: Fullscreen crash
Posted: 17. Nov 2015, 21:45
by mhanor
After, but don't close the crashed VirtualBox process, otherwise you can't save it.
Re: Fullscreen crash
Posted: 17. Nov 2015, 21:51
by Ityer
The dump during the crash is proving difficult to compress small enough to upload.
Re: Fullscreen crash
Posted: 17. Nov 2015, 21:56
by Ityer
bit.ly/210713n this links to the dump in the form of a .7z
bit.ly/1SWsK71 this one is a.zip and is therefore slightly larger
Re: Fullscreen crash
Posted: 19. Nov 2015, 15:35
by Ityer
Have you had a chance to look at it yet?
Re: Fullscreen crash
Posted: 19. Nov 2015, 23:57
by mhanor
I have looked at it, but I don't understand the crash. I'll try to build the OSE version and look at how some things get called, maybe during this weekend. Also, I can't promise anything. I'm not an actual software developer and I'm not an Oracle employee. You could open a bug report on the VirtualBox tracker and attach there the compressed minidump and a complete VM log and describe the issue. The VirtualBox devs will take a look at your issue when they find the time.
One thing I did noticed, your Windows\system32\user32.dll is older. Your version is 6.1.7600.16385 (Windows 7 pre-SP1). Your Vbox.log shows you're running Windows 7 SP1, I would expect it to be the newest which is 6.1.7601.17514. Other files are up to date (I don't know if all of them are).
Re: Fullscreen crash
Posted: 21. Nov 2015, 02:18
by Ityer
Ok. Thanks for your help
I have opened a ticket:
https://www.virtualbox.org/ticket/14853