Fullscreen crash

Discussions related to using VirtualBox on Windows hosts.
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Ityer
Posts: 10
Joined: 17. Nov 2015, 17:26

Fullscreen crash

Post by Ityer »

I am using windows 7 with a Nvidia 660ti graphics card, using the latest drivers. The attached files shows both the error message and the log file.

Thanks

Andrew
Attachments
VBox.log
log
(110.38 KiB) Downloaded 12 times
Error screenshot
Error screenshot
Untitled.png (15.79 KiB) Viewed 4793 times
Perryg
Site Moderator
Posts: 34369
Joined: 6. Sep 2008, 22:55
Primary OS: Linux other
VBox Version: OSE self-compiled
Guest OSses: *NIX

Re: Fullscreen crash

Post by Perryg »

Update the guest additions to match the running version of VirtualBox and then try to see if that helps.
Ityer
Posts: 10
Joined: 17. Nov 2015, 17:26

Re: Fullscreen crash

Post by Ityer »

Still crashing :/
Attachments
VBox.log
(110.57 KiB) Downloaded 14 times
mhanor
Volunteer
Posts: 321
Joined: 7. Oct 2009, 12:40
Primary OS: MS Windows 10
VBox Version: VirtualBox+Oracle ExtPack
Guest OSses: various

Re: Fullscreen crash

Post by mhanor »

Run sfc /scannow in an elevated Command Prompt, then reboot. This has solved the crash for other Windows 7 users.
Ityer
Posts: 10
Joined: 17. Nov 2015, 17:26

Re: Fullscreen crash

Post by Ityer »

Sadly I am still having the same issue:/
Attachments
VBox.log
(110.79 KiB) Downloaded 17 times
mhanor
Volunteer
Posts: 321
Joined: 7. Oct 2009, 12:40
Primary OS: MS Windows 10
VBox Version: VirtualBox+Oracle ExtPack
Guest OSses: various

Re: Fullscreen crash

Post by mhanor »

Use Process Explorer to save a small memory dump of the VirtualBox process that has crashed, compress it and attach it here.
Ityer
Posts: 10
Joined: 17. Nov 2015, 17:26

Re: Fullscreen crash

Post by Ityer »

Hows this?
Last edited by Ityer on 17. Nov 2015, 21:42, edited 1 time in total.
mhanor
Volunteer
Posts: 321
Joined: 7. Oct 2009, 12:40
Primary OS: MS Windows 10
VBox Version: VirtualBox+Oracle ExtPack
Guest OSses: various

Re: Fullscreen crash

Post by mhanor »

That's not the right process. Look for one of the VirtualBox.exe processes, the one with the high memory usage. Remove the previous attachment from the forum.
Ityer
Posts: 10
Joined: 17. Nov 2015, 17:26

Re: Fullscreen crash

Post by Ityer »

are you wanting it before, during or after the crash?
mhanor
Volunteer
Posts: 321
Joined: 7. Oct 2009, 12:40
Primary OS: MS Windows 10
VBox Version: VirtualBox+Oracle ExtPack
Guest OSses: various

Re: Fullscreen crash

Post by mhanor »

After, but don't close the crashed VirtualBox process, otherwise you can't save it.
Ityer
Posts: 10
Joined: 17. Nov 2015, 17:26

Re: Fullscreen crash

Post by Ityer »

The dump during the crash is proving difficult to compress small enough to upload.
Ityer
Posts: 10
Joined: 17. Nov 2015, 17:26

Re: Fullscreen crash

Post by Ityer »

bit.ly/210713n this links to the dump in the form of a .7z
bit.ly/1SWsK71 this one is a.zip and is therefore slightly larger
Ityer
Posts: 10
Joined: 17. Nov 2015, 17:26

Re: Fullscreen crash

Post by Ityer »

Have you had a chance to look at it yet?
mhanor
Volunteer
Posts: 321
Joined: 7. Oct 2009, 12:40
Primary OS: MS Windows 10
VBox Version: VirtualBox+Oracle ExtPack
Guest OSses: various

Re: Fullscreen crash

Post by mhanor »

I have looked at it, but I don't understand the crash. I'll try to build the OSE version and look at how some things get called, maybe during this weekend. Also, I can't promise anything. I'm not an actual software developer and I'm not an Oracle employee. You could open a bug report on the VirtualBox tracker and attach there the compressed minidump and a complete VM log and describe the issue. The VirtualBox devs will take a look at your issue when they find the time.
One thing I did noticed, your Windows\system32\user32.dll is older. Your version is 6.1.7600.16385 (Windows 7 pre-SP1). Your Vbox.log shows you're running Windows 7 SP1, I would expect it to be the newest which is 6.1.7601.17514. Other files are up to date (I don't know if all of them are).
Ityer
Posts: 10
Joined: 17. Nov 2015, 17:26

Re: Fullscreen crash

Post by Ityer »

Ok. Thanks for your help :)

I have opened a ticket: https://www.virtualbox.org/ticket/14853
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