Failed to launch Remote Desktop Extension server

[LesD]

I just upgraded from an early VB 4.3 to the latest VB 5 release (due to Windows 10 client unable to connect via RDP)

I got an error when trying to open the VM (Failed to launch Remote Desktop Extension server) so went back to the latest VB 4.3.30 and installed the matching extension pack (confirmed in system tray as 4.3.30), but I still get the same error.

If I disable Remote Display Server then the VM loads but obviously I cannot connect remotely.

It is a very long time since I started using RDP but as far as I remember and can see from the docs, there is nothing that I need to do to make RDP work.

The actual error message is:

Code: Select all

Failed to open a session for the virtual machine SFTP3.

Failed to launch Remote Desktop Extension server (Unknown Status -2147467259 (0x80004005)).

Result Code: E_FAIL (0x80004005)
Component: Console
Interface: IConsole {8ab7c520-2442-4b66-8d74-4ff1e195d2b6}

What should I do?

[noteirak]

Please read Minimum information needed for assistance and provide zipped attachment of the VM log file and the guest settings.

[LesD]

The version of VirtualBox you are using, and whether you have installed the Guest Additions (in the guest).
Host & Guest make and version including 32 or 64 bit, and the amount of memory available to both.
VM log file (as an attachment) See your VirtualBox users guide for how to locate this if using CLI or right click the guest in the VirtualBox main manager and select show log. Then choose save.

Version: 4.3.30 with guest additions same version
Host: Windows Server 2008 64 bit 32GB
Guest: Windows Xp 32 bit 512MB
Log file attached

I have attached one log but have the same issue with all 6 XP VMs that run on this server and the several Linux ones as well (though for those the loss of RDP is not an issue as they are administered via a browser)

Thank you.

PS: Thought I would add an error log as well. Just tried to start a Linux host and the few lines of the log are as below. The extensions pack for this Linux VM has not been updated but runs OK as long as RDP is disabled.
------------------------------------------

VirtualBox VM 4.3.30 r101610 win.amd64 (Jul 10 2015 12:21:05) release log
00:00:01.220000 Log opened 2015-08-17T13:48:21.082555500Z
00:00:01.220002 Build Type: release
00:00:01.220005 OS Product: Windows 7
00:00:01.220007 OS Release: 6.1.7601
00:00:01.220008 OS Service Pack: 1
00:00:01.267560 DMI Product Name: PowerEdge T420
00:00:01.270667 DMI Product Version:
00:00:01.270673 Host RAM: 32722MB total, 23761MB available
00:00:01.270675 Executable: C:\Program Files\Oracle\VirtualBox\VirtualBox.exe
00:00:01.270676 Process ID: 7676
00:00:01.270677 Package type: WINDOWS_64BITS_GENERIC
00:00:01.275440 Installed Extension Packs:
00:00:01.275470 Oracle VM VirtualBox Extension Pack (Version: 4.3.8 r92456; VRDE Module: VBoxVRDP unusable because of 'Failed to load the main module ('C:\Program Files\Oracle\VirtualBox/ExtensionPacks/Oracle_VM_VirtualBox_Extension_Pack/win.amd64/VBoxPuelMain.DLL'): VERR_UNRESOLVED_ERROR - GetLastError=1790')
00:00:01.279758 ERROR [COM]: aRC=E_FAIL (0x80004005) aIID={431685da-3618-4ebc-b038-833ba829b4b2} aComponent={ExtPack} aText={Failed to load the main module ('C:\Program Files\Oracle\VirtualBox/ExtensionPacks/Oracle_VM_VirtualBox_Extension_Pack/win.amd64/VBoxPuelMain.DLL'): VERR_UNRESOLVED_ERROR - GetLastError=1790}, preserve=false
00:00:01.279845 VRDE: Failed: (Unknown Status -2147467259 (0x80004005)), error message: 'Failed to launch Remote Desktop Extension server (Unknown Status -2147467259 (0x80004005))'
00:00:01.279855 ERROR [COM]: aRC=E_FAIL (0x80004005) aIID={8ab7c520-2442-4b66-8d74-4ff1e195d2b6} aComponent={Console} aText={Failed to launch Remote Desktop Extension server (Unknown Status -2147467259 (0x80004005))}, preserve=false
00:00:01.280362 UIMediumEnumerator: Medium-enumeration finished!
00:00:01.282172 Power up failed (vrc=Unknown Status -2147467259 (0x80004005), rc=E_FAIL (0X80004005))
00:00:01.669339 UIMachineView::storeGuestSizeHint: Storing guest size-hint for screen 0 as 640x480

[Perryg]

VirtualBox VM 4.3.30 r101610 win.amd64 (Jul 10 2015 12:21:05) release log

00:00:01.275470 Oracle VM VirtualBox Extension Pack (Version: 4.3.8 r92456; VRDE Module: VBoxVRDP unusable because of 'Failed to load the main module ('C:\Program Files\Oracle\VirtualBox/ExtensionPacks/Oracle_VM_VirtualBox_Extension_Pack/win.amd64/VBoxPuelMain.DLL'): VERR_UNRESOLVED_ERROR - GetLastError=1790')

The extension pack needs to match the running version of VirtualBox.

[noteirak]

went back to the latest VB 4.3.30 and installed the matching extension pack (confirmed in system tray as 4.3.30)

I just realised you're mixing Guest Additions and Extension pack.
Guest additions (as the name suggests) are installed in the guest.
Extension packs are installed in the host!

[LesD]

Just shows how long ago it was when I did this last! Indeed I was confused.

The main issue was that I had downloaded the extension pack but failed to install it.

I have done that now but I am now getting the original error "The server denied the connection" which I understood to be a Windows 10 issue with RDP that was fixed with the latest version in both 4.3 and in 5.

[LesD]

Version 5.0.2 cured the Windows 10 issue.

Apologies about the confusion earlier and thanks for pointing out my slip up.

[Zom-B]

For those arriving here from google:

It can also happen if your download timing is unfortunate.

I downloaded the Extension Pack (6.1.14) for my current VirtualBox (6.0.?) and discovered it was incompatible. The next day I uninstalled VB and downloaded&installed VB (6.1.16), and installed that extension pack, only to get this error.
Notice the slight difference in version? V6.1.16 must have just been released between the two downloads.