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Installtion failed 4.3.22
Posted: 13. Feb 2015, 13:01
by Webshark
Hi,
I am trying to update to 4.3.22 on yosemite and its running the installation and failing right at the end telling me to contact manufacturer lol .. It removed old files also so I hope I didn't lose my Machines. Whats going on? Any ideas how to fix? Tried a few times now, fails every time.
Anyone else having this issue?
Re: Installtion failed 4.3.22
Posted: 13. Feb 2015, 13:48
by socratis
Once you start the installer package, press Cmd-L to show the installer log. Choose to "Show All Logs" from the detail level drop-down list. If you miss it, open the Console.app and take a look at the installer log there. If you don't see the log list, choose to show it. On the left hand side choose the "/var/log/install.log".
If you don't figure out yourself what's the problem, post the log as a zipped attachment. Please do not post all of your install.log. Just the relevant pieces. Watch the time that you start the installation and the time you end it. Copy-Paste this part into a new document, zip it and attach that. It should start with something like:
Oct 16 08:11:21 VB-OSX-108.local Installer[273]: @(#)PROGRAM:Install PROJECT:Install-735
Oct 16 08:11:21 VB-OSX-108.local Installer[273]: @(#)PROGRAM:Installer PROJECT:Installer-618
Oct 16 08:11:21 VB-OSX-108.local Installer[273]: Hardware: MacBookPro8,3 @ 2.30 GHz (x 2), 2048 MB RAM
Oct 16 08:11:21 VB-OSX-108.local Installer[273]: Running OS Build: Mac OS X 10.8.5 (12F45)
Re: Installtion failed 4.3.22
Posted: 13. Feb 2015, 14:01
by loukingjr
Just so you know, installing or uninstalling VirtualBox does not touch any VMs.
Re: Installtion failed 4.3.22
Posted: 13. Feb 2015, 15:42
by ChipMcK
Webshark wrote:Anyone else having this issue?
No.
v4.3.22 is now installed on two systems, Laptop and iMac.
Note that I
always use the UnInstall process before installing new release. My preference.
Re: Installtion failed 4.3.22
Posted: 13. Feb 2015, 15:47
by loukingjr
It seems to me that VirtualBox installation errors on Mac hosts are either a permissions problem or a corrupt OSX installation. You can try repair disk permissions, reboot your Mac then reinstall VirtualBox.
Edit: Or user error.
Re: Installtion failed 4.3.22
Posted: 13. Feb 2015, 19:56
by ptram
I have the same problem on Mavericks (Italian). The installer checks the system, and then says that it cannot install on my system. Please find attached my install.log.
EDIT: I restarted my Mac, and the installer worked fine. Probably, I was having issues with the Creative Suite at the same time. Sorry for not having tried before.
Paolo
Re: Installtion failed 4.3.22
Posted: 13. Feb 2015, 22:30
by Webshark
socratis wrote:Once you start the installer package, press Cmd-L to show the installer log. Choose to "Show All Logs" from the detail level drop-down list. If you miss it, open the Console.app and take a look at the installer log there. If you don't see the log list, choose to show it. On the left hand side choose the "/var/log/install.log".
If you don't figure out yourself what's the problem, post the log as a zipped attachment. Please do not post all of your install.log. Just the relevant pieces. Watch the time that you start the installation and the time you end it. Copy-Paste this part into a new document, zip it and attach that. It should start with something like:
Oct 16 08:11:21 VB-OSX-108.local Installer[273]: @(#)PROGRAM:Install PROJECT:Install-735
Oct 16 08:11:21 VB-OSX-108.local Installer[273]: @(#)PROGRAM:Installer PROJECT:Installer-618
Oct 16 08:11:21 VB-OSX-108.local Installer[273]: Hardware: MacBookPro8,3 @ 2.30 GHz (x 2), 2048 MB RAM
Oct 16 08:11:21 VB-OSX-108.local Installer[273]: Running OS Build: Mac OS X 10.8.5 (12F45)
Here you go... Thank you..
Re: Installtion failed 4.3.22
Posted: 14. Feb 2015, 01:07
by socratis
@Webshark:
You didn't uninstall your previous version, and not only that, but the installer fails to unload org.virtualbox.kext.VBoxUSB and org.virtualbox.kext.VBoxDrv, which means that VirtualBox was running at the time you were trying to upgrade it.
- User picked Standard Install
- Choices selected for installation:
- Upgrade: "Oracle VM VirtualBox"
...
- (kernel) Can't unload kext org.virtualbox.kext.VBoxUSB; classes have instances:
- (kernel) Kext org.virtualbox.kext.VBoxUSB class org_virtualbox_VBoxUSB has 1 instance.
- Failed to unload org.virtualbox.kext.VBoxUSB - (libkern/kext) kext is in use or retained (cannot unload).
- (kernel) Can't remove kext org.virtualbox.kext.VBoxDrv; services failed to terminate - 0xdc008018.
- Failed to unload org.virtualbox.kext.VBoxDrv - (libkern/kext) kext is in use or retained (cannot unload).
- /Library/Application Support/VirtualBox/VBoxDrv.kext failed to load - (libkern/kext) different version/uuid already loaded; check the system/kernel logs for errors or try kextutil(8).
Re: Installtion failed 4.3.22
Posted: 14. Feb 2015, 01:13
by Webshark
socratis wrote:@Webshark:
You didn't uninstall your previous version, and not only that, but the installer fails to unload org.virtualbox.kext.VBoxUSB and org.virtualbox.kext.VBoxDrv, which means that VirtualBox was running at the time you were trying to upgrade it.
- User picked Standard Install
- Choices selected for installation:
- Upgrade: "Oracle VM VirtualBox"
...
- (kernel) Can't unload kext org.virtualbox.kext.VBoxUSB; classes have instances:
- (kernel) Kext org.virtualbox.kext.VBoxUSB class org_virtualbox_VBoxUSB has 1 instance.
- Failed to unload org.virtualbox.kext.VBoxUSB - (libkern/kext) kext is in use or retained (cannot unload).
- (kernel) Can't remove kext org.virtualbox.kext.VBoxDrv; services failed to terminate - 0xdc008018.
- Failed to unload org.virtualbox.kext.VBoxDrv - (libkern/kext) kext is in use or retained (cannot unload).
- /Library/Application Support/VirtualBox/VBoxDrv.kext failed to load - (libkern/kext) different version/uuid already loaded; check the system/kernel logs for errors or try kextutil(8).
Well funny you should say that because prior to uograding to Yosmite yesterday, when quitting VB the main would always quit but there was 2 more always showing up as running in the dock.. No force quit nothing would close them. But after installing yosemite this problem did not appear. So it must of still been happening in the backround..
What is my options now? I tried running the uninstaller then re-installing and same issue.
thx
Re: Installtion failed 4.3.22
Posted: 14. Feb 2015, 01:14
by loukingjr
I had to edit my post to include user error.
Re: Installtion failed 4.3.22
Posted: 14. Feb 2015, 01:46
by Webshark
loukingjr wrote:I had to edit my post to include user error.
lol thats nice of you.
Re: Installtion failed 4.3.22
Posted: 14. Feb 2015, 01:47
by Webshark
On a more serious note is there any suggestions on fixing this I really need access to VB. I done a complete removal of VB files using Cleanmymac2. Still failing to install.
thanks
Re: Installtion failed 4.3.22
Posted: 14. Feb 2015, 01:50
by loukingjr
I like to be thorough.
speaking of, the VirtualBox_Uninstall.tool does a perfectly good job of uninstalling VirtualBox without touching any existing VM's. I have no idea what Cleanmymac2 does.
Re: Installtion failed 4.3.22
Posted: 14. Feb 2015, 01:51
by Webshark
loukingjr wrote:I like to be thorough.
speaking of, the VirtualBox_Uninstall.tool does a perfectly good job of uninstalling VirtualBox without touching any existing VM's. I have no idea what Cleanmymac2 does.
EDIT:
Code: Select all
unloading org.virtualbox.kext.VBoxUSB
(kernel) Can't unload kext org.virtualbox.kext.VBoxUSB; classes have instances:
(kernel) Kext org.virtualbox.kext.VBoxUSB class org_virtualbox_VBoxUSB has 1 instance.
Failed to unload org.virtualbox.kext.VBoxUSB - (libkern/kext) kext is in use or retained (cannot unload).
An error occurred durning 'sudo /sbin/kextunload -m org.virtualbox.kext.VBoxUSB', there should be a message above. (rc=3)
unloading org.virtualbox.kext.VBoxDrv
(kernel) Can't remove kext org.virtualbox.kext.VBoxDrv; services failed to terminate - 0xdc008018.
Failed to unload org.virtualbox.kext.VBoxDrv - (libkern/kext) kext is in use or retained (cannot unload).
An error occurred durning 'sudo /sbin/kextunload -m org.virtualbox.kext.VBoxDrv', there should be a message above. (rc=3)
Failed to unload one or more KEXTs, please reboot the machine to complete the uninstall.
logout
Re: Installtion failed 4.3.22
Posted: 14. Feb 2015, 01:56
by socratis
After you've exited VirtualBox, open activity monitor and kill all VBox* processes. See if that fixes it.