virtualbox.org

I tried to install VirtualBox-4.3.18-96516-Win on Windows 7 Professional 64 bit (Japanese Edition).
Installation failed because of "access denied" error, which was displayed in Japanese.
I checked windows event viewer about this failure, but I couldn't find any useful information.

Before the installation failure, I could install VB 4.3.12 successfully. It worked fine.
I uninstalled it successfully to install version 4.3.18.

I have already tried,

• reinstall 4.3.12,
• do it as an administrator, and
• "disable driver signature verification" before installation.

However, all trials failed because of the same error.

Any suggestions are welcome, especially how I can get useful information about the failure (e.g. error log).

Thanks in advance.

I add the image of installer window, when it reported the error "Access Denied" on another window.
It would hopefully help you know the error situation.

Thanks in advance.

That screenshot is really not very useful. The MSI installer log would be better.

mpack,

Thank you for your comment.

I added MSI Installer's log records as attachment file 20141013a.zip
that includes five files.
Each file includes an event log record from MSI installer.
A file that has smaller suffix has older record.

MSI_log02.txt has a Japanese message string, so I added English translation
as a comment line beginning //.

Thanks in advance.

That looks like an event record of some kind, I'm not sure - but it isn't an MSI log for the VirtualBox installation attempt.

Have a look in this thread for an example of what the MSI log should look like.

mpack,

Thank you for your kindly suggestion again.

I add an MSI Installer log file as an attachment MSI21e6a.zip
that includes error messages in Japanese, so I translated them as I've done before.

Thanks in advance.

I see the following in the MSI log. I don't know if this is really the problem.

MSI log wrote: MSI (s) (B0:24) [20:17:03:021]: SECREPAIR: CryptAcquireContext: Could not create the default key container
MSI (s) (B0:24) [20:17:03:021]: SECREPAIR: Crypt Provider not initialized. Error:5
MSI (s) (B0:24) [20:17:03:021]: SECUREREPAIR: Failed to CreateContentHash of the file: VirtualBox-4.3.18-r96516-MultiArch_amd64.msi: for computing its hash. Error: 5
MSI (s) (B0:24) [20:17:03:021]: SECREPAIR: Failed to create hash for the install source files
MSI (s) (B0:24) [20:17:03:021]: Note: 1: 2262 2: SourceHash 3: -2147287038
MSI (s) (B0:24) [20:17:03:022]: SECUREREPAIR: SecureRepair Failed. Error code: 5F48E34B8

This seems to be quite similar to the problem discussed in the other topic I previously linked.

mpack,

Thank you for your quick reply!

Yes, I use Windows update automatically.

I will check the article linked and related web pages,
and will tell you I could fix the problem.

Thanks in advance.

mpack,

Sorry for late response.

I finally succeeded to install VB 4.3.18 as followings.

• uninstall KB2918614
• install VirtualBox-4.3.18-96516-Win -> succeeded!

After installation, I tried using a guest OS (PC-BSD 10.0.3) and it worked fine.

Many thanks!

Regards,

Tetsuo.

Hey Tetsuo, thanks for the feedback! Would you mind changing the original post's title to "[SOLVED] ..." so that the rest of the community can benefit as well from your findings? TIA.

I've marked it [solved]