Thanks for all the suggestions, work arounds etc. I became really annoyed, impatient and disappointed with this product, and have decided not to pursue it any further by removing it from my system.
I had major problems uninstalling / removing it from my vista pc. I tried restoring prior to the installation several times, but that too failed. I was ready to trash my brand new computer because I was so mad!
However, consultation with HP Tech Support guided me through successful restoration prior to the installation, using safe mode. I'm a happy camper again.