Windows 8 Host machine stops responding

[Hello1654]

Whenever a program stops responding are a virtual machine stops responding it crashes everything
Fox example just now I was creating a usb with portable apps and I got an error message and all off the sudden the 4 vm’s that I had running stop responding and then the Host machine stop responding so I had to reset the PC. This has happen before like 3 times ever since I install windows 8 pro before I was running windows 8 Enterprise as the host and everything seem to run OK if a app stop responding I could just closed it with task manager but now it crashes the hole PC! And I check Event viewer on Admin Events it doesn't show nothing it just shows events stating that the machine was turn off unexpected!

IS there a way that I can trouble shoot this?
Thank you for your time!

Operating System
Microsoft Windows 8 Pro 64-bit
CPU
Intel Core i7 2700K @ 3.50GHz 35 °C
Sandy Bridge 32nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 679MHz (9-9-9-24)
Motherboard
MSI Z77A-GD65 (MS-7751) (SOCKET 0) 28 °C
Graphics

Intel HD Graphics 3000 (MSI)
Hard Drives
112GB KINGSTON SH103S3120G (SSD) 27 °C
233GB Hitachi HTS543225A7A384 (SATA) 25 °C
60GB Corsair Neutron SSD (SSD) 27 °C
466GB Hitachi HDP725050GLA360 (SATA) 31 °C
466GB Western Digital WDC WD5000BEVT-75ZAT0 ATA Device (SATA) 28 °C
932GB Western Digital WDC WD10EALX-009BA0 ATA Device (SATA) 34 °C

[noteirak]

The first step would to post as a zipped attachment the VM log at the time of the crash for each incriminated VMs.
Also included the guest config output that you can get from the following command, run into the VB installation folder (replace VmName for each VM) :

Code: Select all

vboxmanage showvminfo "VmName" --details

Finally, can you confirm that Hyper-V is not enabled/installed in the Windows components?

[Hello1654]

I check Hyper-v and is not enable.
Where do I find the log On the C: Drive were the vm’s files are in??
If I highlight a VM on virtual box manager and then select Machine menu I can select show log but there’s
4 tabs vbox.log and vbox.log1 and 2 and 3 is that the ones that I need??
And the command do you mean run it from the windows vm that crash on CMD?

Thank you for your time!

[noteirak]

If I highlight a VM on virtual box manager and then select Machine menu I can select show log but there’s
4 tabs vbox.log and vbox.log1 and 2 and 3 is that the ones that I need??

Yes, but we only need the one relevant to the crash. The first lines contain the timestamp of the log creation.

And the command do you mean run it from the windows vm that crash on CMD?

You run it on the host, while being in the Virtualbox installation directory.

[Hello1654]

Sorry for the late Response here's the two logs that were showing with a time stamp stating that they were open on the 7th which its when i had the stop responding crash

[noteirak]

Can't see anything wrong in the settings like this, but what is B:\ ? You store your VDI on this and it is a very uncommon letter to use...

[Hello1654]

Yes it’s another HDD were I have 3 VDI’s since my c: drive doesn’t have enough space.
Today when I power the PC the first thing I did was open up the weather app than I preceded to open True crypt as admin when I input my credentials nothing happened the PC just froze and the little circle just keep spinning the hole time so I let it set there for about 7 minutes and nothing happen it stay froze the hole time I couldn’t open nothing but the circle keep spinning! I ended up hitting the reset button on the pc case to reboot the pc. Once I logged back into the account I run true crypt as admin again and this time everything work normal! So I preceded to Event viewer and there was not a single event describing the situation with the PC hanging/not responding
Between 10:26 and 10:37 no events were logged
Then I preceded to C: drive >Windows>Minidump and not a single dump was there!
The PC is configure to write dump files.

I don’t know if this is related to the not responding crash that I had the other day which I think it was portable apps that crash first while creating a usb and then it crash my 4 vm’s running and then it crash the hole PC! It just froze like it did today!

I think that today’s Froze/Crash was a Driver’s Fault! But I’m still surprise that no events were logged of the not responding/crash situation!

This is the only event that was logged that I believe it my give some insight on today’s crash but I couldn’t find nothing on Google search it was the last one logged the next one was logged after I reset the PC which it was a few minutes later.

Log Name: Application
Source: ESENT
Date: 6/8/2013 10:26:18 AM
Event ID: 326
Task Category: General
Level: Information
Keywords: Classic
User: N/A
Computer: PC
Description:
msiexec (5092) Instance: The database engine attached a database (1, C:\ProgramData\Microsoft\Windows\AppRepository\PackageRepository.edb). (Time=0 seconds)

Internal Timing Sequence: [1] 0.000, [2] 0.000, [3] 0.000, [4] 0.000, [5] 0.000, [6] 0.000, [7] 0.000, [8] 0.000, [9] 0.000, [10] 0.000, [11] 0.000, [12] 0.000.
Saved Cache: 1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ESENT" />
<EventID Qualifiers="0">326</EventID>
<Level>4</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-06-08T14:26:18.000000000Z" />
<EventRecordID>6739</EventRecordID>
<Channel>Application</Channel>
<Computer>PC </Computer>
<Security />
</System>
<EventData>
<Data>msiexec</Data>
<Data>5092</Data>
<Data>Instance: </Data>
<Data>1</Data>
<Data>C:\ProgramData\Microsoft\Windows\AppRepository\PackageRepository.edb</Data>
<Data>0</Data>
<Data>[1] 0.000, [2] 0.000, [3] 0.000, [4] 0.000, [5] 0.000, [6] 0.000, [7] 0.000, [8] 0.000, [9] 0.000, [10] 0.000, [11] 0.000, [12] 0.000.</Data>
<Data>1</Data>
</EventData>
</Event>

Thank you for your time

[noteirak]

Did you start anything Virtualbox related at that point?

[Hello1654]

No I didn’t just True Crypt it seems like some type off code was run in low level that cause that hang!! And again maybe the Host was still loading system processes. And true crypt interrupt something but again the second time when I hit the reset when start menu loaded I started True Crypt.
I also notice that there is some talks about windows 8 PRO not responding incidents I also saw on a forum were someone said that it could be something to do with Sandy Bridge and Windows 8?? I think that the most efficient solution for this situation if it keeps occurring would be to restore the host from an image. And just save the VDI’s and have the PC up and running in about 5 Hours the most. I need to learn how to use Sysinternals that my help trouble this a lot quicker?

Thanks again for your time sir time is very valuable!

[noteirak]

Well then the issue is definitly about the host, and not about Virtualbox.
If it was me, yes I would do a complete reinstall of the host system, and add things one at the time and see if this happens again.
I wouldn't go down the road of restoring an image as the issue you're getting could be in the image already.