TurboTax 2011 freezes under Windows 7

[n2nd]

Host: Ubuntu 11.04
Guest: Windows 7
VirtualBox version: 4.1.6

TurboTax starts with its update window, and updates appear to proceed normally. However, on the next screen, the buttons don't display labels until I move the cursor over them. When I click on "Begin" the program goes into a coma until I power down Windows. In this state large chunks of the display are frozen. Windows 7 reports that TurboTax Premier 2011 is not compatible. It recommends running it in XP SP2 compatibility mode, but neither this nor SP3 mode helps. I have reinstalled TurboTax and repaired it without effect. It does run normally on my XP PC. The virtual machine has 4 CPUs and 2 Gbytes of RAM, and its display uses both 3D and 2D acceleration. Disabling the display acceleration does not produce an improvement. Indeed, with 3D acceleration disabled, TurboTax refuses to start at all.

I spent two hours with Intuit support, who eventually concluded that it wasn't their problem.

[seattle vic]

I have a similar issue. I installed TT Deluxe with Win 7 as a guest under Ubuntu linux. It installed and ran once and every time after that it starts to launch but terminates with an error code 20690943998. I reinstalled with, but get the same error. TT even gave me a copy of the Premier version to download and it does the same. If I boot up my machine directly into Win 7 (ie, no virtualbox), it runs fine. The support people at TT were little help, although I did read a note on their forums that somebody there is familiar with this error code and thinks it will be fixed in the 12/15 release...

I've run past year's version of TT for probably 5 years in virtualbox with no issues, so it appears that they have something that VB doesn't like.

[liferules04]

But how do you update a program that will not open in the first place?

[tronayne]

I have exactly the same problem with TurboTax Premier; Slackware 13.37 64-bit, Win 7 Professional, starting with VirtualBox-4.1.6-74727-Linux_amd64 and identical with VirtualBox-4.1.8-75467-Linux_amd64. All Win 7 updates current, all Slackware (stable) updates current. Both the extension packs and guest additions are installed (and 2-D and 3-D both work fine). The video is stock Intel (no ATI or Nvidea video cards). No problems in prior years running TurboTax in XP virtual machines on both 32-bit and 64-bit Slackware. I, too, spent a couple of hours on the phone with TurboTax technical support and we got down to, it ain't, it's you, and you might want to install it on a "real" Win 7 box (not quite the answer I was looking for...).

TurboTax launches and freezes solid (it looks like it's trying to download updates) and I have to kill it after ten minutes or so.

[klox]

I am having the exact same problem. I am able to select do not update though and get to the registration screen. After hitting continue it freezes. Any thoughts on the cause would be greatly appreciated.

[vbox4me2]

Is TT using .net ? or is the .NET Runtime Optimization Service trying to run ?

[klox]

It uses . net 4.0

[vbox4me2]

It most likely is .net ROS as there is a mayor issue hard crashing a VM existing since vbox 2.x when ROS runs. No logs, no eventlogs, no dumps, it just hard crashes.

[n2nd]

Good news. TurboxTax 2012 does run in a Windows-64 guest under a Ubuntu-64 12.10 host. My version of VirtualBox is 4.2.4 r81684. I've enabled 3D, but not 2D video acceleration. There still could be problems, since I've used this version of TurboTax for only a few minutes, but I have installed it, run an update, and imported the data from my 2011 return. It looks encouraging.