virtualbox.org

Hi all,

Thanks in advance to any who can help with this. That includes info on if/how/where to file a bug report, if appropriate.

I'm running VirtualBox 3.2.8 r64435 on a Windows 7 Pro host (Lenovo Thinkpad x200 laptop). The issue I describe below seems to apply to 64-bit Ubuntu-based distributions, at least. I'm not sure if it's more narrow or broad than that, but here are the guest OS's I've tried, and whether or not they had the issue:
- Debian 5.05 amd64 - no
- Ubuntu 10.04 amd64 - yes
- LinuxMint 9 amd64 - yes
- Fedora Core 13 amd64 - no

Anyway, on to the issue:

When I choose Reboot or Shutdown from within the VM, VBox crashes on me. A screenshot of the crash report is shown below, as is the full text of the same.
"Problem details" of the crash report shown above:

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	VirtualBox.exe
  Application Version:	3.2.8.0
  Application Timestamp:	4c5aa88b
  Fault Module Name:	ig4icd64.dll
  Fault Module Version:	8.15.10.2025
  Fault Module Timestamp:	4b2bd484
  Exception Code:	c0000005
  Exception Offset:	000000000003fa08
  OS Version:	6.1.7600.2.0.0.256.48
  Locale ID:	1033
  Additional Information 1:	cb8f
  Additional Information 2:	cb8f387930809d1e06a85befbca14651
  Additional Information 3:	e349
  Additional Information 4:	e349085fc0550f5fa3da879f7db42701

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BTW, note that I had this same issue since I started using VB a couple weeks ago on this new machine--that was with version 3.2.6.0. I just upgraded it to 3.2.8, and updated the Guest Additions too, and the issue persists.

Are the settings for each VM the same? I think that the settings for Ubuntu and Linux Mint (they are both essentially the same) are different compared to Debian and Fedora. To be precise, I think it's the 3D option.

Checking Google on the faulty module gives me this result:

ig4icd64.dll is a process which belongs to Intel Graphics Accelerator Drivers for Windows Vista(R) from Intel Corporation.

In other words, something in your graphics driver is causing this crash. Have you updated the drivers to the latest version yet?

Checking a bit further, I found this bug report that specifically note that using 3D causes this:
http://www.virtualbox.org/ticket/5713

Thank you again for your help, Sasquatch.

I hope to look into this again in the next couple of days. I will follow-up with my results in this thread.

Better late than never?

I updated the video drivers on my Win7 host system, and I updated to the latest VBox (3.2.8 r64453), and I updated the Guest Additions on the problem VM's, too. Now...no more crash on shutdown.

I had also temporarily disabled the 3D acceleration in the VM's, but now it's turned on, and doesn't seem to be a problem.

So, I'm not sure which was the cause of the crash-on-shutdown problem, but it seems it's been resolved.

Thanks again for your assistance, Sasquatch.