Are you SURE GA service is running on your 64-bit clients?

[Duhhh]

I was diagnosing a time drift problem, and I noticed that the GA service is not running on my 64-bit guests. Mouse integration and seamless windows work fine, but when I look in the services manager, VirtualBox Guest Additions is NOT started. VBoxService.exe does NOT show up in task manager. If I try to manually start the service, it fails (it's reading a null pointer). I see this with a Windows 7 64 bit guest, and also a Windows Vista 64-bit guest. I just installed a Windows 7 32-bit guest, and the service DOES start. Both the failing and working services complain that VBoxGINA.dll and VboxCredProv.dll are not found (since the working 32-bit service complains, I'm guessing this isn't the cause). There are also some garbled messages from vboxservice (looks like 2 threads are displaying messages at the same time, and they inter-weave).

I'm running 3.1.2 on Ubuntu 9.10 64-bit. If anyone else is running a Windows 64-bit host, could you please check and see if vboxservice is really running? If you had to hit something with a hammer to get it to work, please let me know where to aim the hammer. I would like to get the time drift between guest & host down to a minimum, and I think a working GA Service will be required to do so (no sense setting the timesync interval if the service isn't running on the guest, right?)

[Perryg]

Yup it's running VBoxTray.exe, and VBoxService.exe. (VirtualBox version 3.1.4-57640)
Host Ubuntu 9.10 x86_64 (special kernel) Guest Windows 7 Pro, Windows Ent.Server 2008, Windows Vista, & Windows XP Pro all 64.
No hammer was hurt to get it installed.
I have kernel 2.6.32-02063208-generic installed because the default kernels for 9.10 have a major problem with SMP on a CoreDuo processor but doubt that would make a difference on whether the GAs are installed.

I did need to show processes for all users though.

[Duhhh]

Thanks. I'm running 3.1.2 (and will now upgrade to see if problem goes away), and am running 2.6.31-19-generic, unaware of any SMP problem (I'm running on a Xeon X5472, all 4 cores seem to be happy). Should I be worried?

VBoxTray is running, but whenever I try to start VBoxService, it fails (debugger says it tried to read a null ptr). My 32-bit client does not have the problem.

If 3.1.4 doesn't fix it, I'll download source and start digging deeper. I just wanted to first see if it is a generic problem with 64-bit guests, as I was unaware of the problem until I actually LOOKED in the guest VM event log.

[BillG]

I suspect there is something odd going on with the GAs and 64-bit guests. Each time I boot up a Vista X64 guest (Win 7 x64 host) it gives me a message to say that the guest additions are not running, but mouse integration etc is working. This is under 3.1.2 .

[Duhhh]

Well, I installed 3.1.4, then updated the GA on all of my guests, and I am no longer getting failures on the service. The time drift I was seeing is also gone, so I'm happy with 3.1.4.

It looks like the video & mouse driver that are part of the 3.1.2 GA work, but some other part of the 64-bit code has a null pointer that causes evil to reign.

[BillG]

Same here. Upgrade to 3.1.4 and 3.1.4 GAs solved the problem.