The VBoxGuestPropSvc service call failed with the error VERR_HGCM_SERVICE_NOT_FOUND

[mel007]

Hi, sorry I'm a complete newby on Virtualbox: installed it just last week.

I managed to fix the VT-x issues I was facing by following many of the useful threads on the forum, however I've now hit a brick wall.

I have a Windows 11 install. The guest is an Ubuntu16_LTS_64. I'm trying to run an image I downloaded from my cloud server.

The launch seems to reach 100% but the terminal never gives me control. This is the error message I'm seeing. full log is attached below. I'm completely lost, thank you in advance for any help!

Code: Select all

ERROR [COM]: aRC=VBOX_E_IPRT_ERROR (0x80bb0005) aIID={6ac83d89-6ee7-4e33-8ae6-b257b2e81be8} aComponent={ConsoleWrap} aText={The VBoxGuestPropSvc service call failed with the error VERR_HGCM_SERVICE_NOT_FOUND}, preserve=false aResultDetail=-2900

Screenshot 2023-10-31 102907.png (66.28 KiB) Viewed 4025 times

[mpack]

Thanks for providing a log, unfortunately it is incomplete. The VM needs to stop running before you copy out the files it had open, and the log needs to be zipped to be sure it is below the forum attachment size limit.

At first blush, and judging from the reported error message alone, it looks simply that you have not installed the Guest Additions - see the user manual for details.

[mel007]

Thank you for the reply!

As the "cloud image" I am trying to launch as a VM won't boot, I couldn't install the Guest Additions.

However I have successfully launched a virgin Ubutun ISO image with the Guest Additions automatically installed by the unattended installation.

I am guessing I need to install the Guest Additions on my cloud server first, then take an image, and then use that image as the boot drive in the VM...
This is all new to me and I am finding it quite a challenge. I just hope I can achieve my goal in the end!!

Thank you for the help, I will try the above and will keep you posted.

[mel007]

RESOLVED:

so I installed Guest Additions on the cloud server, then took an image, then created the VM and booted from that image, and it worked!

Thanks for the guidance!