Error: -5637 [NON-SOFTWARE-RELATED]

Discussions related to using VirtualBox on Windows hosts.
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VMUnFixed2601
Posts: 1
Joined: 14. Mar 2024, 22:24

Error: -5637 [NON-SOFTWARE-RELATED]

Post by VMUnFixed2601 »

One random day, I just decided to install VirtualBox on my Windows 11 laptop. However, every time I try to run a VM, I get this error message:
supHardenedWinVerifyProcess failed with:
VERR_SUP_VP_NT_QI_VIRTUAL_MEMORY_ERROR: (rc=-5637)

Please try reinstalling VirtualBox

where: supR3HardNtChildPurify what: 5 VERR_SUP_VP_NT_QI_VIRTUAL_MEMORY_ERROR: (rc=-5637) -
Process Verification Failure: Error Query Virtual Memory Information.


Based on other posts, I'd like to say this:
1. I have formatted Windows 11 TWICE, removing all my files, and the issue persists.
2. I have tried reinstalling VirtualBox and any other past versions to no avail.
3. Enabled and Disabled Hyper-V numerous times

So, you can be sure my error is NOT SOFTWARE RELATED. Here is the log:
VBoxHardening.zip
(178.53 KiB) Downloaded 7 times
Help would be appreciated.
fth0
Volunteer
Posts: 5678
Joined: 14. Feb 2019, 03:06
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Linux, Windows 10, ...
Location: Germany

Re: Error: -5637 [NON-SOFTWARE-RELATED]

Post by fth0 »

The VBoxHardening.txt file indicates that some unknown software invaded the memory space of the VirtuaBoxVM process. If you installed any so-called security software (e.g. AV software), uninstall it for a test, reboot the host and try to start the VM again.
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