Frozen virtual machine

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Frozen virtual machine

Postby Please help » 15. May 2019, 14:07

My virtual machine is frozen what do I do?
Please help
 
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Re: Frozen virtual machine

Postby mpack » 15. May 2019, 17:01

You can start by researching the minimum information needed in a problem report. I.e. an adequate description and a VM log.
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Re: Frozen virtual machine

Postby Please help » 15. May 2019, 18:02

And how do I send that?
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Re: Frozen virtual machine

Postby scottgus1 » 15. May 2019, 18:10

Human government is like that crazy uncle who hides a quarter in his fist behind his back, then asks you to guess which fist the quarter is in...
No matter which side you choose, Left or Right, both Sides are empty.
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Re: Frozen virtual machine

Postby Please help » 16. May 2019, 17:26

There is the log but I don't know how to get the adequate description [ModEdit: Attachment to personal e-mail removed] I pasted this link because I can't upload it as an attachment it's too big
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Re: Frozen virtual machine

Postby mpack » 16. May 2019, 17:30

Zip the log and you should have no problem attaching it here. We will still require a description of the circumstances of the problem.
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Re: Frozen virtual machine

Postby Please help » 18. May 2019, 20:12

This is the log.
Attachments
My Virtual Machine-2019-05-16-22-40-43.zip
(27.74 KiB) Downloaded 12 times
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Re: Frozen virtual machine

Postby socratis » 19. May 2019, 09:43

You'll need to explain the situation with a lot more details. This isn't Twitter, you can use more than 128 characters. ;)

When does the VM freeze? At the beginning? In the middle? Because your VM shut down after you requested it, after more than 4 hours of operation:
04:06:52.349293 Console::powerDown(): A request to power off the VM has been issued (mMachineState=Stopping, InUninit=0)
04:06:52.350441 Changing the VM state from 'SUSPENDED' to 'POWERING_OFF'

What we need (besides the details) is a complete VBox.log, from a complete VM run, where the problem occurs:
  • Start the VM from cold-boot (not from a paused or saved state) / Observe problem / Shutdown the VM (force close it if you have to).
  • With the VM completely shut down (not paused or saved), right-click on the VM in the VirtualBox Manager and select "Show Log".
  • Save only the first "VBox.log", ZIP it and attach it to your response. See the "Upload attachment" tab below the reply form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
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Re: Frozen virtual machine

Postby Please help » 19. May 2019, 17:53

When I boot it up it says this:
Attachments
Untitled.png
Untitled.png (14.12 KiB) Viewed 498 times
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Re: Frozen virtual machine

Postby socratis » 19. May 2019, 18:08

I need to see the log. I asked for the log. I gave you the instructions.

I see you have some issues providing details. If this is a language issue, see https://translate.google.com/
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
socratis
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Posts: 25224
Joined: 22. Oct 2010, 11:03
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Re: Frozen virtual machine

Postby scottgus1 » 19. May 2019, 18:15

That log show VT-x is active, good, no seemingly glaring problems like a Guru Meditation, and the guest seems to shut down ok. The guest OS is doing something guest-os-like. Seems that Virtualbox is working.

I do see this in the log:
00:00:05.561911 RamSize <integer> = 0x0000000040000000 (1 073 741 824, 1 024 MB)

1GB memory seems low for a Windows 10 OS. Try 2 or 4 GB, your host at the time of starting this log had
00:00:05.341772 Host RAM: 16292MB (15.9GB) total, 7467MB (7.2GB) available


As mentioned before in your previous topic where you were trying to solve this problem (which you abandoned btw to start this one on the same subject),
Scottgus1 wrote:Now that your guest is running and the guest's operating system is doing something, Virtualbox is doing its job and you need to solve the problem as if you were working on a physical PC. Google will be your friend in troubleshooting OS install issues.

and
BillG wrote:As before, that is a Windows message, not VirtualBox. You will see that also on a physical machine.

Have you googled anything like "OOBEREGION Windows 10"? Or "OOBEKEYBOARD Windows 10" from the previous topic?
Human government is like that crazy uncle who hides a quarter in his fist behind his back, then asks you to guess which fist the quarter is in...
No matter which side you choose, Left or Right, both Sides are empty.
scottgus1
 
Posts: 4262
Joined: 30. Dec 2009, 20:14
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Win7

Re: Frozen virtual machine

Postby Please help » 22. May 2019, 18:47

It no longer freezes after I changed the VM settings to that it will use 4 processors and not only 1 but now every time I finish the setup it resets the windows setup and I have to start from that point:
Attachments
This is the point that it resets to.png
This is the point that it resets to.png (18.6 KiB) Viewed 460 times
Please help
 
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Re: Frozen virtual machine

Postby Please help » 29. May 2019, 22:54

Please help me, the virtual machine isn't working it gets reset after I complete the setup
Please help
 
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Joined: 11. May 2019, 22:05

Re: Frozen virtual machine

Postby mpack » 30. May 2019, 12:35

Other than ejecting the install CD before the final reboot, then I can't think of anything to try. You should really contact Microsoft if you want Windows support.

I would however reduce the core count in the VM to 2. Your host has 4 cores total, for stability you do NOT want to share all of them with a VM.
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