Monstercarp wrote:I spent a long time searching the internet and came across absolutely nothing that mentioned Rapport.
Dear Nick,
Thank you for contacting IBM Security Trusteer Technical Support.
The issue you have reported may be related to Rapport Cerberus, one of Rapport's Anti-malware protection mechanisms.
To verify this, please try to disable Rapport Cerberus in Safe Mode and let us know if the issue is resolved.
To do so, please follow the below instructions (we recommend writing them down before restarting your computer):Please note, these steps are temporary as part of our investigation. Please notify us regarding the results so we can provide you with a permanent solution.
- Open the Run command box by pressing the 'Windows' key + 'R' on your keyboard simultaneously.
- Type: "msconfig" and click on OK.
- Under System Configuration, select the Boot tab.
- Check the box next to Safe Boot and choose the Network option under Boot Options.
- Click on OK.
- Restart your PC to enter Safe Mode automatically.
- Log on to your computer with a user account that has administrator rights.
- Open the Run command box by pressing the 'Windows' and 'R' keys on your keyboard simultaneously (alternatively, click Start > Programs > Accessories > Run).
- Enter the following directory:
C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus- Locate and open the folder named 'Baseline'.
- Re-name all system files named 'RapportCerberus.sys' so that their names will contain an underscore first (e.g. '_RapportCerberus00_00000.sys'). Do not re-name files which do not end with '.sys'.
- Follow steps 1-3 to get to your 'System Configuration' again, then un-check 'Safe Boot'
- Restart your PC to exit safe mode.
Thank you for your cooperation.
Should you need additional assistance, feel free to contact us by submitting the following form:
We also have helpful information available in our FAQ:
Sincerely,
firlas wrote:After 3 monts searching for a solution, I found the solution on the Kaspersky support site.
Monstercarp wrote:I assume from the absence of any response from IBM being mentioned on this forum
Return to VirtualBox on Windows Hosts
Users browsing this forum: Baidu [Spider] and 31 guests