ubuntu 16.04 updated virtualbox, now clients will not launch

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alangh
Posts: 7
Joined: 26. Nov 2015, 21:19

ubuntu 16.04 updated virtualbox, now clients will not launch

Post by alangh »

I just did a normal update to a host running 16.04 ubuntu. There was some "small" updates to virtualbox that must have been distributed in the last 4 days. The host is running 5.1.34_Ubuntu r121010 now. I tried to startup an ubuntu 16.04.4 client, which ran fine 4 days ago. It gave the following error:

RTR3InitEx failed with rc=-1912 (rc=-1912)
The VirtualBox kernel modules do not match this version of VirtualBox. The installation of VirtualBox was apparently not successful. Executing
'modprobe vboxdrv'
may correct this. Make sure that you do not mix the OSE version and the PUEL version of VirtualBox.

where: sup$3HardenedMainInitRuntime what: 4
VERR_VM_DRIVER_VERSION_MISMATCH (-1912) - The installed support driver doesn't match the version of the user.

So I tried the modprobe vboxdrv, but that did not seem to have any effect. The client (actually more than one client) still will not startup.

Anyone know how to fix this?
Thanks!

P.S. There is a secondary error dialog box displaying:
Result Code: NS_ERROR_FAILURE (0x80004005)
Component: MachineWrap
Interface: IMachine {b2547866-a0a1-4391-8b86-6952d8-2efaa0}

From the virtualbox log, there is one line disclosing an error:
Failed to open "/dev/vboxdrvu", errno=13, rc=VERR_VM_DRIVER_NOT_ACCESSIBLE
In case it is relevant, doing: ls -l /dev/vboxdrvu
gives:
crw------- 1 root root 10, 54 Mar 29 10:01 /dev/vboxdrvu
Last edited by alangh on 29. Mar 2018, 18:20, edited 1 time in total.
brendonwq
Posts: 16
Joined: 31. Jul 2013, 11:38
Primary OS: Ubuntu other
VBox Version: OSE Debian
Guest OSses: Win XP and Win 7

Re: ubuntu 16.04 updated virtualbox, now clients will not launch

Post by brendonwq »

I have the same problem with a Windows XP guest under Ubuntu 16.04. I will post my log file separately later today if there is no solution by then.
AdrianStear
Posts: 3
Joined: 29. Mar 2018, 16:43

Re: ubuntu 16.04 updated virtualbox, now clients will not launch

Post by AdrianStear »

I have same problem. and also get error message suggesting USB controller is the problem
AdrianStear
Posts: 3
Joined: 29. Mar 2018, 16:43

Re: ubuntu 16.04 updated virtualbox, now clients will not launch

Post by AdrianStear »

I tried updating Virtual Box from 5.1.34 to new 5.2 but then get

Failed to open a session for the virtual machine SmallXP.

The device helper structure version has changed.

If you have upgraded VirtualBox recently, please make sure you have terminated all VMs and upgraded any extension packs. If this error persists, try re-installing VirtualBox. (VERR_PDM_DEVHLPR3_VERSION_MISMATCH).

Result Code: NS_ERROR_FAILURE (0x80004005)
Component: ConsoleWrap
Interface: IConsole {872da645-4a9b-1727-bee2-5585105b9eed}

and could not seem to update the extension pack to 5.1
alangh
Posts: 7
Joined: 26. Nov 2015, 21:19

Re: ubuntu 16.04 updated virtualbox, now clients will not launch

Post by alangh »

I checked which packages I updated (on Wed. Mar 28, 2018 that caused the problem). This included virtualbox:amd64. In that distribution there is a changelog: /usr/share/doc/virtualbox/changelog.Debian.gz. The last entry is:

virtualbox (5.1.34-dfsg-0ubuntu1.16.04.2) xenial; urgency=medium
* New upstream version 5.1.34-dfsg
LP: #1746316 -> security patches for spectre and meltdown
LP: #1736116 -> freeze with kernel >= 4.13
* Apply 69989 to fix GL issue.
* Lower compat level to 9
-- Gianfranco Costamagna <locutusofborg@debian.org> Fri, 02 Feb 2018 13:27:46
+0100

So we are getting the meltdown/spectre patches. But that entry "freeze with kernel >= 4.13" makes me wonder. The kernel on my host is 4.4.0-116-generic. Is that the problem?
Duarte
Posts: 2
Joined: 30. Mar 2018, 07:01

Re: ubuntu 16.04 updated virtualbox, now clients will not launch

Post by Duarte »

Same issue here, with a MacOS 10.11.6 guest
AdrianStear
Posts: 3
Joined: 29. Mar 2018, 16:43

Re: ubuntu 16.04 updated virtualbox, now clients will not launch

Post by AdrianStear »

s
I solved it by removing Virtual Box 5.1.34 and installing the nwer version 5.2.

I found it was useless trying to do this via the Ubuntu software installer , I had to use terminal commands:

sudo apt-get remove virtualbox-\*


I then went to the VirtualBox.org, webpage clicked on “Download VirtualBox 5.2” and picked the 64 bit version for Ubuntu 16.04. and stored that on my UBUNTU Home file.


Then back in the terminal I ran

sudo dpkg -i ./virtualbox-5.2_5.2.8-121009~Ubuntu~xenial_amd64.deb

This works and you can search UBUNTU for the Virtual Box Application. Run it and you will be asked if you want to up-date the Extension pack. Update that and my old virtual Box WinXP runs fine again.
Duarte
Posts: 2
Joined: 30. Mar 2018, 07:01

Re: ubuntu 16.04 updated virtualbox, now clients will not launch

Post by Duarte »

Worked for me, thanks.
Gitonga
Posts: 1
Joined: 5. Jun 2018, 21:42

Re: ubuntu 16.04 updated virtualbox, now clients will not launch

Post by Gitonga »

Had this same issue on Ubuntu 18.04. Your solution worked just fine for me. Thank you!
juggle
Posts: 10
Joined: 7. Jan 2012, 20:59
Primary OS: Ubuntu other
VBox Version: OSE Debian
Guest OSses: Win XP

Re: ubuntu 16.04 updated virtualbox, now clients will not launch

Post by juggle »

AdrianStear wrote:I solved it by removing Virtual Box 5.1.34 and installing the nwer version 5.2.
Worked fine for me. Thanks.
Tuzanor
Posts: 1
Joined: 24. Aug 2018, 16:22

Re: ubuntu 16.04 updated virtualbox, now clients will not launch

Post by Tuzanor »

Now working again... Thank you very much AdrianStear
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