#8: Asking for helpIf you've tried everything so far, and you had no luck, maybe it's time to open a new thread. Please read the
Minimum information needed for assistance. Use the complete version numbers (including the build numbers) to identify software.
Once again, the "USB filter" option is strongly suggested, compared to the "On-the-fly" option (Devices » USB » ...), because it's more robust and it works in the majority of cases.
Connect your device directly to the computer, not through a hub.Now, with the
USB device plugged in and the
VM not running, post the output of the following commands. Note that the
1st command applies to
Windows hosts only, and the
2nd to
Linux hosts only. It would be best if you unplugged any other unnecessary USB devices, for simplicity:
cd "C:\Program Files\Oracle\VirtualBox" <-- For Windows only, change if not the default installation folder
id <-- For Linux hosts only
VBoxManage -version
VBoxManage list extpacks
VBoxManage list usbhost
VBoxManage list usbfilters
VBoxManage showvminfo "<Your_Virtual_Machine_Name>"
Finally, a log from a cold_start / login / plug_USB / unplug_USB / complete_shutdown cycle:
- Start the VM from cold-boot (not from a paused or saved state).
- After you've logged in, plug the USB device. Wait (idling) for a minute or two. Unplug the USB device.
- Shutdown the VM (not paused or saved).
- Right-click on the VM in the VirtualBox Manager and select "Show Log".
- Save only the first "VBox.log", ZIP it and attach it to your response (see the "Upload attachment" tab below the reply form).
- You need to also find, ZIP and attach the "VBoxSVC.log", because the USB device enumeration and capturing is all done from VBoxSVC[1]:
- Linux: "/home/.config/VirtualBox/VBoxSVC.log"
- OSX: "/Users/<you>/VirtualBox/VBoxSVC.log"
- Windows: "C:\Users\<you>\.VirtualBox\VBoxSVC.log" (note the period, ".")
[1]:
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