start new VM report NS_ERROR_FAILURE (0x80004005)

[froghui]

Hi, I've upgraded Mac OS from 10.13.6 to 10.14.6 today, and I found my old VirtualBox 5.0.26 did not work, so I downloaded the latest version 6.0.12, unfortunately, all my vms can not be started correctly, and it reported:

The virtual machine 'test7_default_1570372665423_51340' has terminated unexpectedly during startup with exit code 1 (0x1).

Details, Code: NS_ERROR_FAILURE (0x80004005)
Compnent: MachineWrap
Interface: IMachine {85cd948e-a71f-4289-281e-0ca7ad48cd89}

I suspected it was the notarization of new/updated kernel extensions being required on 10.14.5, but I tried it several times, this method did not work.

Then I tried 6.0.0, 6.0.8 and 5.2.30, none of the version fixed the issue.

I've uploaded the crash log (since I can not upload the whole crash file yet, I pasted the main part in the end), hope someone have encountered the same issue with me and can share some clue, thanks.

Code: Select all

Process:               VirtualBoxVM [1285]
Path:                  /Applications/VirtualBox.app/Contents/MacOS/VirtualBoxVM
Identifier:            VirtualBoxVM
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           VirtualBoxVM [1285]
User ID:               501

Date/Time:             2019-10-06 22:38:15.619 +0800
OS Version:            Mac OS X 10.14.6 (18G103)
Report Version:        12
Anonymous UUID:        1F619F8A-A67F-B18D-FE0D-5961B4E61DE0


Time Awake Since Boot: 180 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000110
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [1285]

VM Regions Near 0x110:
--> 
    __TEXT                 0000000108796000-00000001087b8000 [  136K] r-x/rwx SM=COW  /Applications/VirtualBox.app/Contents/MacOS/VirtualBoxVM

Application Specific Information:
crashed on child side of fork pre-exec

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libdispatch.dylib             	0x00007fff75496e47 _dispatch_mgr_queue_push + 41
1   libdispatch.dylib             	0x00007fff75492bab _dispatch_lane_resume_activate + 58
2   com.apple.CoreFoundation      	0x00007fff49556e38 ____initDayChangedNotification_block_invoke + 187
3   libdispatch.dylib             	0x00007fff7548d63d _dispatch_client_callout + 8
4   libdispatch.dylib             	0x00007fff7548ed4b _dispatch_once_callout + 20
5   com.apple.CoreFoundation      	0x00007fff49556d7b __initDayChangedNotification + 34
6   com.apple.CoreFoundation      	0x00007fff4955469b __CFNotificationCenterGetLocalCenter_block_invoke + 155
7   libdispatch.dylib             	0x00007fff7548d63d _dispatch_client_callout + 8
8   libdispatch.dylib             	0x00007fff7548ed4b _dispatch_once_callout + 20
9   com.apple.CoreFoundation      	0x00007fff495545fd CFNotificationCenterGetLocalCenter + 41
10  com.apple.CoreFoundation      	0x00007fff495874cb _CFLocaleCopyCurrentGuts + 1310
11  org.qt-project.QtCoreVBox     	0x00000001094849bd QSystemLocale::fallbackUiLocale() const + 621
12  org.qt-project.QtCoreVBox     	0x00000001092707cd QLocalePrivate::updateSystemPrivate() + 157
13  org.qt-project.QtCoreVBox     	0x00000001092715e3 0x1091e4000 + 579043
14  org.qt-project.QtCoreVBox     	0x00000001092716be QLocale::QLocale() + 14
15  org.qt-project.QtCoreVBox     	0x0000000109322aa2 0x1091e4000 + 1305250
16  org.qt-project.QtCoreVBox     	0x000000010932142a 0x1091e4000 + 1299498
17  org.qt-project.QtCoreVBox     	0x00000001093553f8 0x1091e4000 + 1512440
18  org.qt-project.QtCoreVBox     	0x0000000109355172 0x1091e4000 + 1511794
19  org.qt-project.QtCoreVBox     	0x00000001093028c3 QFileInfo::exists(QString const&) + 67
20  org.qt-project.QtCoreVBox     	0x00000001091f84f3 0x1091e4000 + 83187
21  org.qt-project.QtCoreVBox     	0x00000001091f8097 0x1091e4000 + 82071
22  org.qt-project.QtCoreVBox     	0x00000001091f9ddf 0x1091e4000 + 89567
23  org.qt-project.QtCoreVBox     	0x00000001091f8c89 QLibraryInfo::location(QLibraryInfo::LibraryLocation) + 41
24  org.qt-project.QtCoreVBox     	0x0000000109359b32 0x1091e4000 + 1530674
25  org.qt-project.QtCoreVBox     	0x00000001093ca1d6 QCoreApplicationPrivate::init() + 166
26  org.qt-project.QtGuiVBox      	0x00000001097e2f71 QGuiApplicationPrivate::init() + 49
27  org.qt-project.QtWidgetsVBox  	0x0000000109d9bd4e QApplicationPrivate::init() + 14
28  VirtualBox.dylib              	0x0000000108808ae9 TrustedError + 153
29  org.virtualbox.app.VirtualBoxVM	0x00000001087991f4 0x108796000 + 12788
30  org.virtualbox.app.VirtualBoxVM	0x000000010879932d 0x108796000 + 13101
31  org.virtualbox.app.VirtualBoxVM	0x000000010879c3e4 0x108796000 + 25572
32  org.virtualbox.app.VirtualBoxVM	0x00000001087998d2 0x108796000 + 14546
33  libdyld.dylib                 	0x00007fff754da3d5 start + 1

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000100  rbx: 0x00007fc89d00e140  rcx: 0x00007fffabd55440  rdx: 0x0000000000000006
  rdi: 0x00007fffabd55440  rsi: 0x00007fc89d00e140  rbp: 0x00007ffee7462a10  rsp: 0x00007ffee74629e8
   r8: 0xff80004000000000   r9: 0x0000000000000006  r10: 0x00007fc89d00e140  r11: 0x0000002000000000
  r12: 0x00007fc89d00d0e0  r13: 0x00007fc89d1002b0  r14: 0x00007ffee74629ff  r15: 0x0000000000000000
  rip: 0x00007fff75496e47  rfl: 0x0000000000010206  cr2: 0x0000000000000110
  
Logical CPU:     4
Error Code:      0x00000006
Trap Number:     14

[socratis]

You might want to print the following steps, or save them in a test file on your desktop, because there are a couple of reboots, and you don't want to go "hunting" in the forums...

1. Download the latest release, or the latest test build (NOT the development snapshot), if you don't already have them.
2. Reboot.
3. Make sure you're part of the "admin" group. If you are logged in with the primary user account/owner, you are part of the admin group.
4. Mount the DMG from the previous step. Run "VirtualBox_Uninstall.tool". Make sure there are no error messages. If there are, please post them, exactly as they appear.
5. Reboot.
6. Mount the DMG from the previous steps. Double-click the "VirtualBox.pkg". As soon as you start the installation, press Cmd+L to show the log. Select "Show All Logs" from the drop-down menu. Before the last step of the installation (Done), click the "Save" in the log window. ZIP and attach that file.
7. Start VirtualBox. If it crashes, open "Console.app" and look at "~/Library/Logs". Is there a VirtualBox related log with the current date/time? ZIP and attach that file as well.

[froghui]

I've completed all the steps as you suggested, here are the result:

1. download the 6.0.12 release;
2. reboot
3. make sure my account is part of admin group;
4. uninstall the previous virtualbox successfully by "VirtualBox_Uninstall.tool";
5. reboot;
6. install the 6.0.12 successfully, the install log is attached;
7. start the virtualbox, create a ubuntu VM from the wizard, then started the VM, the error is the same. The VM crash log is attached.

And this is the result of kextstat:

kextstat | grep -v com.apple
Index Refs Address            Size       Wired      Name (Version) UUID <Linked Against>
   57    2 0xffffff7f80e71000 0xf000     0xf000     com.symantec.internetSecurity.kext (14.0.1f215) 79A436BC-BBC2-37FB-9F83-92C2344FE725 <6 5 3 1>
   58    0 0xffffff7f80e80000 0x18000    0x18000    com.symantec.nfm.kext (14.0.1f215) 7A81CC24-813F-3B6B-9633-D6B6A9AE36E1 <57 6 5 3 1>
   59    0 0xffffff7f80ecb000 0x6b000    0x6b000    com.symantec.ips.kext (14.0.1f215) no UUID <57 6 5 3 1>
  169    1 0                  0x1a0      0x1a0      com.websense.endpoint.process.kpi (8.3.0) C41337A1-0EC3-3896-A954-A1F85E849D53
  170    1 0xffffff7f83ad4000 0x2a000    0x2a000    com.websense.endpoint.process (8.3) 7FF8C957-4E54-3F49-88AC-D36C7A4C2A2F <169 8 6 5 1>
  171    0 0xffffff7f83afe000 0x2a000    0x2a000    com.websense.endpoint.dlp (8.3) 30AAF0AC-B41D-3FDC-BCD4-270C5523A411 <170 6 5 3 1>
  172    3 0xffffff7f83b28000 0xf0000    0xf0000    org.virtualbox.kext.VBoxDrv (6.0.12) 79AB3317-5F6D-3FE0-965C-92E45277AA0D <8 6 5 3 1>
  174    0 0xffffff7f83c18000 0x8000     0x8000     org.virtualbox.kext.VBoxUSB (6.0.12) B1285DF7-2D17-3497-A948-40825951123A <173 172 54 8 6 5 3 1>
  177    0 0xffffff7f83c20000 0x5000     0x5000     org.virtualbox.kext.VBoxNetFlt (6.0.12) C1B5DFEA-CB4C-30BD-9A92-C92391F7BDE0 <172 8 6 5 3 1>
  178    0 0xffffff7f83c25000 0x6000     0x6000     org.virtualbox.kext.VBoxNetAdp (6.0.12) F8D3E46F-C4EA-397A-ACB1-EF2BF77C0506 <172 6 5 1>
  181    0 0xffffff7f83c2b000 0x29c000   0x29c000   com.alibaba.kext.aliedr (1) FAAA6D34-F6DE-3084-8ABD-09BFCD2B6F44 <6 5 3 2 1>
  182    0 0xffffff7f83ec7000 0x6000     0x6000     com.astrill.astrill.kext (1.0) 35C591CE-5DF2-A65B-3C4C-CE60D2301544 <8 6 5 1>

Any ideas? Thanks.

[froghui]

I just use the VBoxHeadless to start the VM, it starts. The log is attached as well, so the problem is in the normal start, can anyone share some ideas?

Code: Select all

$VBoxManage list vms
"linuxserver" {2fc0dbb0-b151-4bee-83a7-533756adab91}
nohup VBoxHeadless -s "2fc0dbb0-b151-4bee-83a7-533756adab91" &

[bkoy]

Try using Terminal then use:

VirtualBoxVM --startvm "VM Name"

[froghui]

Yes, It works.

Now the question is why we can not start vm from GUI? And I can not start VM from vagrant, either.