I've been using VirtualBox successfully for a while across a variety of host machines with a variety of guest machines, but have recently hit an issue on one of my machines that I have been unable to resolve. The VM starts (and in the case of an Ubuntu guest, I was able to SSH to it and run programs), but the window that should display the guest screen output does not appear - instead I just get a menu bar saying VirtualBox VM" that cannot be accessed (swirling rainbow icon if I move over it). The preview inside the main VirtualBox window is updated so I can see that the guest is running but cannot actually use it.
Using VirtualBox Version 5.2.12 r122591 (Qt5.6.3) with VirtualBox extension pack installed.
The host machine is an iMac Retina 5K, 27 inch, late 2014 (core i7, 16gb ram) running macOS High Sierra version 10.13.4
The guest OS is irrelevant - I have seen the issue on Windows10 guest and Ubuntu 18.04
I have tried uninstalling and reinstalling using the uninstall tool, but the problem persists. I tried installing older versions of VirtualBox but no difference. The strange thing is that it USED to work just fine on this machine, then one day it stopped (I don't know what - if anything - changed at the time it stopped working. Nothing obvious).
Clicking "Show log" for a VM that I have started gives the following:
[ModEdit: Partial raw text log, removed]
Guest machine runs, but no window
Guest machine runs, but no window
Last edited by socratis on 8. Jun 2018, 18:06, edited 1 time in total.
Reason: Removed partial log.
Reason: Removed partial log.
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- Site Moderator
- Posts: 27329
- Joined: 22. Oct 2010, 11:03
- Primary OS: Mac OS X other
- VBox Version: PUEL
- Guest OSses: Win(*>98), Linux*, OSX>10.5
- Location: Greece
Re: Guest machine runs, but no window
Partial logs are not that helpful I'm afraid. We're going to need a complete VBox.log, from a complete VM run:
- Gathering the necessary information:
- Start the VM from cold-boot (not from a paused or saved state).
- Observe the error, i.e. launch the VM and wait for a while.
- Shutdown the VM (force close it if you have to). If you can't even do that, use the Activity Monitor to kill the process after 5 minutes or so. Anything that looks like "VirtualBox VM".
- With the VM completely shut down (not paused or saved), right-click on the VM in the VirtualBox Manager and select "Show Log".
- Save only the first "VBox.log", ZIP it and attach it to your response. See the "Upload attachment" tab below the reply form.
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Re: Guest machine runs, but no window
Zipped log
- Attachments
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- vbox.log.zip
- Log, zipped
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- Site Moderator
- Posts: 27329
- Joined: 22. Oct 2010, 11:03
- Primary OS: Mac OS X other
- VBox Version: PUEL
- Guest OSses: Win(*>98), Linux*, OSX>10.5
- Location: Greece
Re: Guest machine runs, but no window
That's ... interesting. Any other monitors involved? I'm going to need a couple of files more, ZIP them all together and attach them:rkc wrote:The guest OS is irrelevant - I have seen the issue on Windows10 guest and Ubuntu 18.04
- The .vbox of the VM. Right-click on the VM, "Show in Finder", that one.
- The "VirtualBox.xml" file located in your user library, "~/Library/VirtualBox/VirtualBox.xml".
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Re: Guest machine runs, but no window
No other monitors on this machine.
Requested files attached.
Requested files attached.
- Attachments
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- temp.zip
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- Site Moderator
- Posts: 27329
- Joined: 22. Oct 2010, 11:03
- Primary OS: Mac OS X other
- VBox Version: PUEL
- Guest OSses: Win(*>98), Linux*, OSX>10.5
- Location: Greece
Re: Guest machine runs, but no window
That's weird, really, really weird... You have practically a non-existent <ExtraData> section. Even on a new, never run before VM, that section looks like:
[quote] <ExtraData> <ExtraDataItem name="GUI/FirstRun" value="yes"/> </ExtraData> [/quote]and after the first run/abort:
[quote] <ExtraData> <ExtraDataItem name="GUI/LastCloseAction" value="PowerOff"/> <ExtraDataItem name="GUI/LastNormalWindowPosition" value="640,329,640,501"/> </ExtraData> [/quote]But you? The only thing you get is:
[quote] <ExtraData> <ExtraDataItem name="GUI/ScaleFactor" value="2"/> </ExtraData> [/quote]Does this happen even with a new VM? Could you try something simple? No need to provide a bootable medium or anything like that, just an empty VM, enough to show the VirtualBox boot logo.
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Re: Guest machine runs, but no window
Yes, same on a new empty VM.
One thing I noticed that I had not noticed before. If I start a vm "headless" then say "open" I get to see a window.
One thing I noticed that I had not noticed before. If I start a vm "headless" then say "open" I get to see a window.
-
- Site Moderator
- Posts: 27329
- Joined: 22. Oct 2010, 11:03
- Primary OS: Mac OS X other
- VBox Version: PUEL
- Guest OSses: Win(*>98), Linux*, OSX>10.5
- Location: Greece
Re: Guest machine runs, but no window
I got to admit that this is a weird one. Can you post the output of the following two commands?
kextstat | grep -v com.apple ls -al /private/tmp
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Re: Guest machine runs, but no window
$ kextstat | grep -v com.apple Index Refs Address Size Wired Name (Version) UUID <Linked Against> 154 0 0xffffff7f84663000 0x29000 0x29000 org.pqrs.driver.Karabiner (10.22.0) 75A195F3-FC81-39D0-9040-64D3880249EE <47 5 4 3 1> 169 0 0xffffff7f84703000 0x2b000 0x2b000 com.aladdin.kext.aksfridge (1.0.2) DE061DF5-F2B9-27A7-8F9B-C85C930D828E <7 4 1> 256 3 0xffffff7f8468c000 0x64000 0x64000 org.virtualbox.kext.VBoxDrv (5.2.12) 3AABEB96-18B4-378E-B3EE-A0F6EB91DDE7 <7 5 4 3 1> 258 0 0xffffff7f846f3000 0x8000 0x8000 org.virtualbox.kext.VBoxUSB (5.2.12) 9ABE1230-E87E-3B89-8E2A-B0B3BAA5F63D <257 256 51 7 5 4 3 1> 260 0 0xffffff7f846fd000 0x5000 0x5000 org.virtualbox.kext.VBoxNetFlt (5.2.12) 3EF145FE-B581-3F71-8F0F-E04C62C5A91D <256 7 5 4 3 1> 261 0 0xffffff7f8479d000 0x6000 0x6000 org.virtualbox.kext.VBoxNetAdp (5.2.12) F6F0D614-6816-3226-9263-DA96DB33D890 <256 5 4 1>
$ ls -al /private/tmp/ total 288 drwxrwxrwt 27 root wheel 918 12 Jun 11:26 . drwxr-xr-x@ 6 root wheel 204 20 Oct 2017 .. srw-rw-rw- 1 root wheel 0 10 Jun 13:52 .aksusb drwx------ 4 rchapman wheel 136 11 Jun 17:52 .vbox-rchapman-ipc drwxr-xr-x 2 rchapman wheel 68 10 Jun 14:37 35C78986-6830-42D6-8B48-44FF1EA9F345 drwxr-xr-x 3 rchapman wheel 102 11 Jun 14:37 3FE9AC29-C9DB-43FD-86F4-1AC4C2DC02F6 prw-rw-rw- 1 rchapman wheel 0 11 Jun 14:34 715391DD-81EA-4775-A3F7-796BCBAABE02_IN prw-rw-rw- 1 rchapman wheel 0 11 Jun 14:34 715391DD-81EA-4775-A3F7-796BCBAABE02_OUT drwxr-xr-x 2 rchapman wheel 68 11 Jun 14:37 78E11B85-8870-441E-841F-A60FC1884F73 prw-rw-rw- 1 rchapman wheel 0 10 Jun 14:37 960CDE12-334D-461C-B2CF-34A53D731B19_IN prw-rw-rw- 1 rchapman wheel 0 10 Jun 14:37 960CDE12-334D-461C-B2CF-34A53D731B19_OUT drwxr-xr-x 3 rchapman wheel 102 11 Jun 14:37 9D858F89-2B4A-46C2-ABE5-93D874A7D467 -rw-r--r-- 1 root wheel 0 10 Jun 13:52 AGM.err -rw-r--r-- 1 root wheel 0 10 Jun 13:52 AGM.out -rw-r--r-- 1 root wheel 0 10 Jun 13:52 AGS.err -rw-r--r-- 1 root wheel 0 10 Jun 13:52 AGS.out drwxr-xr-x 2 rchapman wheel 68 11 Jun 14:37 CA74EB88-48E6-4F79-AA39-9CCDAAE8308C -rw-r--r-- 1 rchapman wheel 0 10 Jun 14:37 ExmanProcessMutex -rw-rw-rw- 1 root wheel 120793 12 Jun 08:52 adobegc.log srwx------ 1 rchapman wheel 0 10 Jun 14:37 com.adobe.AdobeIPCBroker.ctrl-rchapman drwx------ 3 rchapman wheel 102 10 Jun 14:37 com.apple.launchd.9FLc4LRLJA drwx------ 3 rchapman wheel 102 10 Jun 14:37 com.apple.launchd.ziJpz516ex -rw-r--r-- 1 root wheel 507 10 Jun 13:52 com.wacom.UpdateHelper.se.log -rw-r--r-- 1 root wheel 0 10 Jun 13:52 com.wacom.UpdateHelper.so.log drwx------ 2 root wheel 68 10 Jun 13:52 cvcd -rw-rw-rw- 1 rchapman wheel 729 11 Jun 14:37 swtag.log
Last edited by socratis on 12. Jun 2018, 13:56, edited 1 time in total.
Reason: Enclosed the information in [pre] tag for better readability
Reason: Enclosed the information in [pre] tag for better readability
Re: Guest machine runs, but no window
I noticed some diagnostics are getting created in the system console app - see attached
- Attachments
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- VirtualBoxVM_2018-06-12-115103_Richards-iMac.hang.zip
- (99.81 KiB) Downloaded 19 times