[Solved] Windows 7 Guest freezes accidentally

Discussions related to using VirtualBox on Mac OS X hosts.

[Solved] Windows 7 Guest freezes accidentally

Postby ceugster » 6. Dec 2017, 22:02

Hi,
I have a MacBook Pro with High Sierra as Host, VirtualBox Version 5.2.0 and a Windows 7 Guest. When I start the guest, then after a while unused, the Guest freezes. The log shows following lines (excerpt, the full log is attached):
00:36:36.024596 VMMDev: vmmDevHeartbeatFlatlinedTimer: Guest seems to be unresponsive. Last heartbeat received 4 seconds ago
00:38:53.354181 TM: Giving up catch-up attempt at a 60 001 427 771 ns lag; new total: 60 001 427 771 ns
00:40:37.870082 TM: Giving up catch-up attempt at a 60 000 275 302 ns lag; new total: 120 001 703 073 ns
00:42:20.983923 TM: Giving up catch-up attempt at a 60 001 536 817 ns lag; new total: 180 003 239 890 ns
00:44:04.055317 TM: Giving up catch-up attempt at a 60 000 104 592 ns lag; new total: 240 003 344 482 ns
00:45:48.176662 TM: Giving up catch-up attempt at a 60 000 251 790 ns lag; new total: 300 003 596 272 ns
00:47:30.509462 TM: Giving up catch-up attempt at a 60 001 744 097 ns lag; new total: 360 005 340 369 ns
00:49:15.467714 TM: Giving up catch-up attempt at a 60 000 240 382 ns lag; new total: 420 005 580 751 ns
00:50:59.894040 TM: Giving up catch-up attempt at a 60 000 550 862 ns lag; new total: 480 006 131 613 ns
00:52:43.199014 TM: Giving up catch-up attempt at a 60 001 261 899 ns lag; new total: 540 007 393 512 ns
00:54:26.008022 TM: Giving up catch-up attempt at a 60 000 413 577 ns lag; new total: 600 007 807 089 ns
00:56:10.513168 TM: Giving up catch-up attempt at a 60 000 255 216 ns lag; new total: 660 008 062 305 ns
00:57:57.859467 TM: Giving up catch-up attempt at a 60 001 582 066 ns lag; new total: 720 009 644 371 ns
00:59:41.096062 TM: Giving up catch-up attempt at a 60 000 266 757 ns lag; new total: 780 009 911 128 ns
01:01:25.026800 TM: Giving up catch-up attempt at a 60 000 074 068 ns lag; new total: 840 009 985 196 ns
01:03:08.755860 TM: Giving up catch-up attempt at a 60 000 543 911 ns lag; new total: 900 010 529 107 ns
01:04:50.717135 TM: Giving up catch-up attempt at a 60 000 337 467 ns lag; new total: 960 010 866 574 ns
01:06:33.383733 TM: Giving up catch-up attempt at a 60 001 559 403 ns lag; new total: 1 020 012 425 977 ns
01:08:14.178666 TM: Giving up catch-up attempt at a 60 000 987 475 ns lag; new total: 1 080 013 413 452 ns
01:09:52.854208 TM: Giving up catch-up attempt at a 60 000 737 631 ns lag; new total: 1 140 014 151 083 ns
01:11:32.604238 TM: Giving up catch-up attempt at a 60 000 028 454 ns lag; new total: 1 200 014 179 537 ns
01:13:13.240597 TM: Giving up catch-up attempt at a 60 000 617 186 ns lag; new total: 1 260 014 796 723 ns
01:14:53.038717 TM: Giving up catch-up attempt at a 60 001 152 929 ns lag; new total: 1 320 015 949 652 ns
01:16:32.386019 TM: Giving up catch-up attempt at a 60 000 950 326 ns lag; new total: 1 380 016 899 978 ns
01:17:51.225351 Changing the VM state from 'RUNNING' to 'SUSPENDING'

Has anybody a hint what could be the cause? Thank you!

Christian
Attachments
VBox.log.zip
(25.8 KiB) Downloaded 1 time
Last edited by socratis on 7. Dec 2017, 17:12, edited 2 times in total.
Reason: Marked as [Solved].
ceugster
 
Posts: 3
Joined: 1. Dec 2012, 09:39

Re: Windows 7 Guest freezes accidentally

Postby socratis » 7. Dec 2017, 05:30

00:00:02.678330 GUI: 2D video acceleration is disabled
00:00:02.046291 VRamSize <integer> = 0x0000000004000000 (67 108 864, 64 MB)
The 3D acceleration is disabled as well in the VM settings. I would strongly direct you to enable both of them and then re-install the Guest Additions (GAs). And since you're at it, you may want to increase the vRAM to 128 or even 256 MB.

00:00:01.960962 File system of '/Volumes/Virtual Machines/VirtualBox/...
Is this VM running of an external hard drive? Perhaps a USB3 one? Maybe the HD is going to sleep after some time of inactivity and the "connection" is lost?

00:00:02.046262 [/Devices/usb-xhci/0/Config/] (level 4)
You have enabled USB3 on a Win7 guest, a guest that doesn't have native support for USB3. Have you also installed the "Intel USB 3.0 eXtensible Host Controller Driver"?

00:00:02.045889 NumCPUs <integer> = 0x0000000000000001 (1)
00:00:02.364219 CPUM: Physical host cores: 4
You have given your VM 1 vCPU out of 4 that your host has available. You could definitely afford a 2nd vCPU assigned to your guest, it's going to make a great impact on your VM performance.

VirtualBox VM 5.2.0 r118431 darwin.amd64 (Oct 18 2017 08:28:11) release log
00:00:14.011623 VMMDev: Guest Additions information report: Version 5.1.28 r117968 '5.1.28'
You have not updated your GAs since you last upgraded VirtualBox. Please do. You're going to have issues, mainly with your 2 shared folders.

And finally, go to your Win7 guest Power/Energy settings and make sure that the guest is set to Maximum performance, no sleep, no screen saver, no power down the hard drives, nothing that could make the guest go to "sleep" and hard to wake up.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
socratis
Site Moderator
 
Posts: 12665
Joined: 22. Oct 2010, 11:03
Location: Greece
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Win(*>98), Linux*, OSX>10.5

Re: Windows 7 Guest freezes accidentally

Postby ceugster » 7. Dec 2017, 16:31

Hi Socratis

many thanks for your help. Some of those settings I made on tips I found in other Threads. Not always helpful it seems. I think it was the energy part that caused the freeze. I adaptet the settings following your hints. Thank you very much indeed!

Christian
ceugster
 
Posts: 3
Joined: 1. Dec 2012, 09:39

Re: Windows 7 Guest freezes accidentally

Postby socratis » 7. Dec 2017, 17:12

Great, thanks for the feedback. Marking as [Solved].
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
socratis
Site Moderator
 
Posts: 12665
Joined: 22. Oct 2010, 11:03
Location: Greece
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Win(*>98), Linux*, OSX>10.5


Return to VirtualBox on Mac OS X Hosts

Who is online

Users browsing this forum: No registered users and 17 guests