Kernel driver not installed (rc=-1908)

Discussions related to using VirtualBox on Mac OS X hosts.

Kernel driver not installed (rc=-1908)

Postby Santiago92 » 4. Aug 2017, 01:25

Greetings to all, I am trying to install VirtualBox on my iMac and it keeps failing right at the end of the installation process. I have tried the installation several times after using the Uninstall tool included in the package but it keeps failing each time. Tried Googling for an answer but don't seem to fin anything on this topic. Tried several different search terms.

It does not complete the installation and I get an error message during the installation and although the application is installed when I want to start a virtual machine I get the following error:

Code: Select all   Expand viewCollapse view
Kernel driver not installed (rc=-1908)

Make sure the kernel module has been loaded successfully.

where: suplibOsInit what: 3 VERR_VM_DRIVER_NOT_INSTALLED (-1908) - The support driver is not installed. On linux, open returned ENOENT.



I would like to know if there is a solution to this problem and thanks in advance.

PD.
SO: macOS High Sierra
VS: 10.13
Processor: 3,5 GHz 6-Core Intel Xeon E5
Memory: 16GB
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Re: Kernel driver not installed (rc=-1908)

Postby socratis » 4. Aug 2017, 06:58

Open a Terminal. Give the following command (you can triple-click to copy and paste it in the Terminal):

system_profiler -detailLevel mini > system_profiler.txt; kextstat | grep -v com.apple >> system_profiler.txt; gzip system_profiler.txt

That will create a "system_profiler.txt.gz" file in the current directory (default is your home directory). Attach that file to your response.

Also:
  1. Download the latest release (5.1.26 as of this writing), or the latest test build (https://www.virtualbox.org/wiki/Testbuilds).
  2. Reboot.
  3. Mount the DMG from step #1. Run "VirtualBox_Uninistall.tool". Make sure there are no error messages. Reboot.
  4. Install "VirtualBox.pkg". As soon as you start the installation, press Cmd+L to show the log. Select "Show All Logs" from the drop-down menu. Before the last step of the installation (Done), click the "Save" in the log window. ZIP and attach that file.
  5. Start VirtualBox. If it crashes, open Console.app and look at "~/Library/Logs". Is there a VirtualBox related log? ZIP and attach that file.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
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Re: Kernel driver not installed (rc=-1908)

Postby strong dad » 7. Aug 2017, 04:02

Did everything you said. Still unable to install.

[MOD EDIT: Deleted 'vmware-vmx-2316.log.zip', an invalid corrupted ZIP file.]
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Re: Kernel driver not installed (rc=-1908)

Postby socratis » 7. Aug 2017, 07:42

@'strong dad'
The ZIP file that you attached was corrupted. Furthermore, the name 'vmware-vmx-2316.log' looks like a VMWare log. And finally when looked at with a hex editor it contains words such as 'bookmars', 'Users/jon/Library/Logs/VMWare/vmware-vmx-2316.log'.

Are you sure you're in the right forums? These are the VirtualBox forums, not the VMWare forums...
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
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Re: Kernel driver not installed (rc=-1908)

Postby Peklo » 17. Aug 2017, 09:51

Sadly, I have the same problem, including now re-install of the latest build fails. Something to do with the latest Beta of High Sierra V10.13 (build 17A344b) aka Version 6.
On start of a headless virtual machine I get:

Code: Select all   Expand viewCollapse view
Failed to open a session for the virtual machine ubuntu-16.04LTS - dev.

The virtual machine 'ubuntu-16.04LTS - dev' has terminated unexpectedly during startup with exit code 1 (0x1).

Result Code: NS_ERROR_FAILURE (0x80004005)
Component: MachineWrap
Interface: IMachine {b2547866-a0a1-4391-8b86-6952d82efaa0}


On a normal start as well

Code: Select all   Expand viewCollapse view
Kernel driver not installed (rc=-1908)

Make sure the kernel module has been loaded successfully.

where: suplibOsInit what: 3 VERR_VM_DRIVER_NOT_INSTALLED (-1908) - The support driver is not installed. On linux, open returned ENOENT.




The logs as requested are attached.
Attachments
VirtualBoxVM_2017-08-17-193138_Petr-iMac.txt
(52.03 KiB) Downloaded 15 times
system_profiler.txt.gz
(11.93 KiB) Downloaded 11 times
Installer Log 17-Aug-2017.txt
(13.13 KiB) Downloaded 7 times
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Re: Kernel driver not installed (rc=-1908)

Postby michaln » 17. Aug 2017, 10:06

Are you running VirtualBox in an OS X guest? This sounds like something for the VirtualBox on Mac OS X pre-releases forum.
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Re: Kernel driver not installed (rc=-1908)

Postby Peklo » 23. Aug 2017, 13:15

Just a quick update:
Issue has been resolved with the VirtualBox-5.1.26-117224-OSX 23-09-52-950 and removing USB port from the VM.
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Re: Kernel driver not installed (rc=-1908)

Postby bcassid » 29. Sep 2017, 02:45

I'm getting this same error trying to install 5.1.28 or 5.1.29 on macOS 10.13 High Sierra. I've attached a zip file of the installer and crash logs. Any help greatly appreciated.
Attachments
Vbox.zip
(102.75 KiB) Downloaded 17 times
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Re: Kernel driver not installed (rc=-1908)

Postby chipbutty » 1. Oct 2017, 15:57

Same issue for me running 5.1.28 on my MacBook and High Sierra.
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Re: Kernel driver not installed (rc=-1908)

Postby ChipMcK » 1. Oct 2017, 20:03

Last edited by ChipMcK on 1. Oct 2017, 21:22, edited 1 time in total.
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Re: Kernel driver not installed (rc=-1908)

Postby socratis » 1. Oct 2017, 20:51

This does not belong to the "OSX Guests". Moving to "OSX Hosts".
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
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Re: Kernel driver not installed (rc=-1908)

Postby chipbutty » 2. Oct 2017, 10:27

Thanks. Yes I did eventually get this sorted out. When I first installed VB I got the message about allowing Oracle in the Privacy settings. I allowed Oracle in the settings, rebooted but still had no joy running VB. It took another three uninstalls before the Allow box would appear again in Privacy. This time clicking on Allow and rebooting worked! A case of third time lucky and I'm sure the fault lies with High Sierra.

I'm now going to attempt to get it working on my late 2015 iMac running El Capitan.
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Re: Kernel driver not installed (rc=-1908)

Postby socratis » 2. Oct 2017, 12:30

chipbutty wrote:A case of third time lucky and I'm sure the fault lies with High Sierra.

Do you know that they issued 10.13.1beta 5 days after they released 10.13? Guess why? I suppose that they telephone center went down from the volumes of complaints that they got in 5 days... :(
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
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Re: Kernel driver not installed (rc=-1908)

Postby chipbutty » 2. Oct 2017, 14:26

I tend not keep up with OS versions too often but last week I decided to ready my El Capitan iMac for Sierra (I'm always way behind) by creating a clone of my hard drive. I was then browsing the web later in the day only to hear of this new thing called High Sierra! Fortunately I already have the Sierra download. Perhaps I'll stick with El Capitan or Sierra until HS is stable.
Last edited by socratis on 2. Oct 2017, 14:41, edited 1 time in total.
Reason: Removed unnecessary verbatim quote of the whole previous message.
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Re: Kernel driver not installed (rc=-1908)

Postby socratis » 2. Oct 2017, 14:48

Sounds like a good plan. I'm always a couple of major versions behind. You know what I do when I want to test the waters? I use a VM... ;)
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
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