LOSS OF KEYBOARD & TRACKPAD

Discussions related to using VirtualBox on Mac OS X hosts.
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Turbie47
Posts: 9
Joined: 21. Jan 2016, 18:24

LOSS OF KEYBOARD & TRACKPAD

Post by Turbie47 »

Just loaded Version 5.0.14 r105127.
Running VM on El Capitan.
Upon loading the new version of VM, the bluetooth keyboard and trackpads are immediately disconnected and I loose all controls of the computer.
Only way to get out of this is to switch off the machine.

Obviously I need help!

Thanks

:cry: :cry:
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mpack
Site Moderator
Posts: 39134
Joined: 4. Sep 2008, 17:09
Primary OS: MS Windows 10
VBox Version: PUEL
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Re: LOSS OF KEYBOARD & TRACKPAD

Post by mpack »

Are those USB devices? If so then make sure you aren't grabbing ownership off the host (don't use blank filters in VM settings | USB, if you care about what devices are grabbed).
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Turbie47
Posts: 9
Joined: 21. Jan 2016, 18:24

Re: LOSS OF KEYBOARD & TRACKPAD

Post by Turbie47 »

No they are the standard wireless bluetooth keyboard and trackpad supplied by Apple with an iMac.
Since I have managed to gear up an usb mouse which works with the new VM version.
But I have no keyboard.
When I quit Virtual Machine, both the keyboard and trackpad reconnect.
This never happened with previous versions.

Thanks,
Francis
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loukingjr
Volunteer
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Re: LOSS OF KEYBOARD & TRACKPAD

Post by loukingjr »

I'll dig out my wireless stuff and check. I'll post what I find.
OSX, Linux and Windows Hosts & Guests
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Turbie47
Posts: 9
Joined: 21. Jan 2016, 18:24

Re: LOSS OF KEYBOARD & TRACKPAD

Post by Turbie47 »

Hope it works but many thanks in any case!
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socratis
Site Moderator
Posts: 27329
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Primary OS: Mac OS X other
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Re: LOSS OF KEYBOARD & TRACKPAD

Post by socratis »

Again, I'll repeat what mpack asked; do you have any USB filters enabled? Actually, open up a Terminal and post the output of:
   VBoxManage showvminfo "Your_VM_Name_here"
Post the answer and put it inside the

Code: Select all

 tags.
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
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loukingjr
Volunteer
Posts: 8851
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Re: LOSS OF KEYBOARD & TRACKPAD

Post by loukingjr »

Turbie47 wrote:Hope it works but many thanks in any case!
No idea what happened to you but my wireless devices all work. It didn't seem like a VirtualBox issue anyway but thought I would check.
Running OSX 10.11.3 | VB 5.0.14

I don't like wireless devices btw. Which is why mine were put away. :P
OSX, Linux and Windows Hosts & Guests
There are three groups of people. Those that can count and those that can't.
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Turbie47
Posts: 9
Joined: 21. Jan 2016, 18:24

Re: LOSS OF KEYBOARD & TRACKPAD

Post by Turbie47 »

Done what Socratis recommended and here is the output:
But I am afraid it is beyond my understanding.

Code: Select all

VBoxManage showvminfo "Windows 7"
Name:            Windows 7
Groups:          /
Guest OS:        Windows 7 (64-bit)
UUID:            587980c8-7bb6-481c-b109-56785fa477e1
Config file:     /Users/francisvincent-genod/VirtualBox VMs/Windows 7/Windows 7.vbox
Snapshot folder: /Users/francisvincent-genod/VirtualBox VMs/Windows 7/Snapshots
Log folder:      /Users/francisvincent-genod/VirtualBox VMs/Windows 7/Logs
Hardware UUID:   587980c8-7bb6-481c-b109-56785fa477e1
Memory size:     2048MB
Page Fusion:     off
VRAM size:       27MB
CPU exec cap:    100%
HPET:            off
Chipset:         piix3
Firmware:        BIOS
Number of CPUs:  1
PAE:             off
Long Mode:       on
CPUID Portability Level: 0
CPUID overrides: None
Boot menu mode:  message and menu
Boot Device (1): DVD
Boot Device (2): HardDisk
Boot Device (3): Not Assigned
Boot Device (4): Not Assigned
ACPI:            on
IOAPIC:          on
Time offset:     0ms
RTC:             local time
Hardw. virt.ext: on
Nested Paging:   on
Large Pages:     on
VT-x VPID:       on
VT-x unr. exec.: on
Paravirt. Provider: Legacy
State:           saved (since 2016-01-21T17:16:44.000000000)
Monitor count:   1
3D Acceleration: off
2D Video Acceleration: off
Teleporter Enabled: off
Teleporter Port: 0
Teleporter Address: 
Teleporter Password: 
Tracing Enabled: off
Allow Tracing to Access VM: off
Tracing Configuration: 
Autostart Enabled: off
Autostart Delay: 0
Default Frontend: 
Storage Controller Name (0):            IDE Controller
Storage Controller Type (0):            PIIX4
Storage Controller Instance Number (0): 0
Storage Controller Max Port Count (0):  2
Storage Controller Port Count (0):      2
Storage Controller Bootable (0):        on
Storage Controller Name (1):            SATA Controller
Storage Controller Type (1):            IntelAhci
Storage Controller Instance Number (1): 0
Storage Controller Max Port Count (1):  30
Storage Controller Port Count (1):      1
Storage Controller Bootable (1):        on
IDE Controller (1, 0): /Applications/VirtualBox.app/Contents/MacOS/VBoxGuestAdditions.iso (UUID: 023f1503-187d-4a74-acc4-359fd186f06a)
SATA Controller (0, 0): /Users/francisvincent-genod/VirtualBox VMs/Windows 7/Windows 7.vdi (UUID: b6636206-1e93-43b3-b22f-4e6eb1d0ad53)
NIC 1:           MAC: 0800271135FD, Attachment: NAT, Cable connected: on, Trace: off (file: none), Type: 82540EM, Reported speed: 0 Mbps, Boot priority: 0, Promisc Policy: deny, Bandwidth group: none
NIC 1 Settings:  MTU: 0, Socket (send: 64, receive: 64), TCP Window (send:64, receive: 64)
NIC 2:           disabled
NIC 3:           disabled
NIC 4:           disabled
NIC 5:           disabled
NIC 6:           disabled
NIC 7:           disabled
NIC 8:           disabled
Pointing Device: USB Tablet
Keyboard Device: PS/2 Keyboard
UART 1:          disabled
UART 2:          disabled
LPT 1:           disabled
LPT 2:           disabled
Audio:           enabled (Driver: CoreAudio, Controller: HDA, Codec: STAC9221)
Clipboard Mode:  Bidirectional
Drag and drop Mode: Bidirectional
VRDE:            disabled
USB:             enabled
EHCI:            disabled
XHCI:            disabled

USB Device Filters:

Index:            0
Active:           yes
Name:             Flash Disk [0100]
VendorId:         0204
ProductId:        6025
Revision:         0100
Manufacturer:     
Product:          Flash Disk
Remote:           0
Serial Number:    0611230192471706

Index:            1
Active:           yes
Name:             Nouveau filtre 1
VendorId:         
ProductId:        
Revision:         
Manufacturer:     
Product:          
Remote:           
Serial Number:    

Bandwidth groups:  <none>

Shared folders:  

Name: 'Shared', Host path: '/Users/Shared' (machine mapping), writable
Name: 'Partage_Windows', Host path: '/Users/francisvincent-genod/Documents/Partage Windows' (machine mapping), writable

Video capturing:    not active
Capture screens:    0
Capture file:       /Users/francisvincent-genod/VirtualBox VMs/Windows 7/Windows 7.webm
Capture dimensions: 1024x768
Capture rate:       512 kbps
Capture FPS:        25

Guest:

Configured memory balloon size:      0 MB
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socratis
Site Moderator
Posts: 27329
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: LOSS OF KEYBOARD & TRACKPAD

Post by socratis »

Delete the filter "Name: Nouveau filtre 1".
It is a USB filter with blank values, which means it will capture everything, including your keyboard and mouse. And yes, Bluetooth devices go through a USB interface.
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
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loukingjr
Volunteer
Posts: 8851
Joined: 30. Apr 2009, 09:45
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: just about all that run

Re: LOSS OF KEYBOARD & TRACKPAD

Post by loukingjr »

:lol:

Well, at least I found out my Magic stuff still works along with the batteries. :)
OSX, Linux and Windows Hosts & Guests
There are three groups of people. Those that can count and those that can't.
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Turbie47
Posts: 9
Joined: 21. Jan 2016, 18:24

Re: LOSS OF KEYBOARD & TRACKPAD

Post by Turbie47 »

Apologies for not reverting earlier but I was away from my iMac for a few days!

Many thanks Socratis, your suggestion did the trick and I am now back on line.

All the best

:D :D :D
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socratis
Site Moderator
Posts: 27329
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: LOSS OF KEYBOARD & TRACKPAD

Post by socratis »

Actually, it was mpack on his first reply to your post:
mpack wrote:Are those USB devices? If so then make sure you aren't grabbing ownership off the host (don't use blank filters in VM settings | USB, if you care about what devices are grabbed).
Glad it worked one way or another...
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
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donaz
Posts: 2
Joined: 25. Jan 2016, 11:11

Re: LOSS OF KEYBOARD & TRACKPAD

Post by donaz »

Same problem but i didn't find a blank filter to delete.
This is my output, any idea?

Code: Select all

Name:            Xp_revit
Groups:          /
Guest OS:        Windows XP (32-bit)
UUID:            e8534e42-3332-4c28-845c-2745ff020a67
Config file:     /Users/Donatella/VirtualBox VMs/Xp_revit/Xp_revit.vbox
Snapshot folder: /Users/Donatella/VirtualBox VMs/Xp_revit/Snapshots
Log folder:      /Users/Donatella/VirtualBox VMs/Xp_revit/Logs
Hardware UUID:   e8534e42-3332-4c28-845c-2745ff020a67
Memory size:     2048MB
Page Fusion:     off
VRAM size:       16MB
CPU exec cap:    100%
HPET:            off
Chipset:         piix3
Firmware:        BIOS
Number of CPUs:  1
PAE:             off
Long Mode:       on
CPUID Portability Level: 0
CPUID overrides: None
Boot menu mode:  message and menu
Boot Device (1): HardDisk
Boot Device (2): DVD
Boot Device (3): Not Assigned
Boot Device (4): Not Assigned
ACPI:            on
IOAPIC:          off
Time offset:     0ms
RTC:             local time
Hardw. virt.ext: on
Nested Paging:   on
Large Pages:     on
VT-x VPID:       on
VT-x unr. exec.: on
Paravirt. Provider: Legacy
State:           powered off (since 2016-01-24T21:00:36.000000000)
Monitor count:   1
3D Acceleration: off
2D Video Acceleration: off
Teleporter Enabled: off
Teleporter Port: 0
Teleporter Address: 
Teleporter Password: 
Tracing Enabled: off
Allow Tracing to Access VM: off
Tracing Configuration: 
Autostart Enabled: off
Autostart Delay: 0
Default Frontend: 
Storage Controller Name (0):            IDE
Storage Controller Type (0):            PIIX4
Storage Controller Instance Number (0): 0
Storage Controller Max Port Count (0):  2
Storage Controller Port Count (0):      2
Storage Controller Bootable (0):        on
IDE (0, 0): /Users/Donatella/Downloads/winxp_revit.vdi (UUID: cf732fbd-f335-4dca-97c4-73581069c72e)
IDE (1, 0): Empty
NIC 1:           MAC: 080027E1748B, Attachment: NAT, Cable connected: on, Trace: off (file: none), Type: Am79C973, Reported speed: 0 Mbps, Boot priority: 0, Promisc Policy: deny, Bandwidth group: none
NIC 1 Settings:  MTU: 0, Socket (send: 64, receive: 64), TCP Window (send:64, receive: 64)
NIC 2:           MAC: 0800273B43C7, Attachment: Bridged Interface 'en0: Ethernet', Cable connected: on, Trace: off (file: none), Type: Am79C973, Reported speed: 0 Mbps, Boot priority: 0, Promisc Policy: deny, Bandwidth group: none
NIC 3:           MAC: 080027AE0936, Attachment: Internal Network 'intnet', Cable connected: on, Trace: off (file: none), Type: Am79C973, Reported speed: 0 Mbps, Boot priority: 0, Promisc Policy: allow-all, Bandwidth group: none
NIC 4:           disabled
NIC 5:           disabled
NIC 6:           disabled
NIC 7:           disabled
NIC 8:           disabled
Pointing Device: USB Tablet
Keyboard Device: PS/2 Keyboard
UART 1:          disabled
UART 2:          disabled
LPT 1:           disabled
LPT 2:           disabled
Audio:           enabled (Driver: CoreAudio, Controller: AC97, Codec: STAC9700)
Clipboard Mode:  Bidirectional
Drag and drop Mode: Bidirectional
VRDE:            disabled
USB:             enabled
EHCI:            disabled
XHCI:            disabled

USB Device Filters:

Index:            0
Active:           yes
Name:             sony8gb
VendorId:         
ProductId:        
Revision:         
Manufacturer:     
Product:          
Remote:           
Serial Number:    

Bandwidth groups:  <none>

Shared folders:  <none>

Video capturing:    not active
Capture screens:    0
Capture file:       /Users/Donatella/VirtualBox VMs/Xp_revit/Xp_revit.webm
Capture dimensions: 1024x768
Capture rate:       512 kbps
Capture FPS:        25

Guest:

Configured memory balloon size:      0 MB
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aeichner
Oracle Corporation
Posts: 193
Joined: 31. Aug 2007, 19:12

Re: LOSS OF KEYBOARD & TRACKPAD

Post by aeichner »

Look under USB device filters, you have one active ad index 0:

Code: Select all

USB Device Filters:

Index: 0
Active: yes
Name: sony8gb
VendorId:
ProductId:
Revision:
Manufacturer:
Product:
Remote:
Serial Number:
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michaln
Oracle Corporation
Posts: 2973
Joined: 19. Dec 2007, 15:45
Primary OS: MS Windows 7
VBox Version: PUEL
Guest OSses: Any and all
Contact:
Contact michaln

Re: Loss of Keyboard & Trackpad

Post by michaln »

A bit of added explanation. VirtualBox on OS X normally refuses to capture USB input devices. But... the Bluetooth USB controller is not an input device and can be captured.

It's a situation where what the user is doing might be perfectly legitimate; some users want to give all USB devices (including keyboards/mice) to a VM. Others don't.
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