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Cannot get one of my virtual servers to start

Posted: 29. Oct 2017, 13:25
by Manea
Hi, i have a ubuntu 14.04 server that has a virtualbox 4.3.36 installed. Couple days ago we had problems with one of our servers, due to a filled up hard drive and during that time i rebooted the host machine, after which i found that the whole virtualbox had dissapeared from the host system.

To fix this i simply reinstalled virtualbox and everything seemed to work fine after that. Later i noticed that only 2 of the 3 guests on the host had started up, so i tried to stat the 3rd guest manually with: VBoxManage startvm <guest3> and the output i got was:
"Waiting for VM "guest3" to power on... VM "guest3" has been successfully started.
But the guest3 did not start, i checked the Vbox.log and found this error: Power up failed (vrc=VINF_SUCCESS, rc=NS_ERROR_FAILURE (0X80004005)).
This is a very wierd prolem that i have not faced before, doing VBoxManage list vms, shows all 3 guests and 2 of them work just fine, it is just the 1 that isnt starting up no matter what i do.
I need help on getting this server up and running asap. thank you.

Re: Cannot get one of my virtual servers to start

Posted: 29. Oct 2017, 14:45
by mpack
Please provide a VM log file. With the VM fully shut down, right click it in the GUI. Select "Show Log" and save "VBox.log" (ONLY) to a zip file. Attach the zip here.

Re: Cannot get one of my virtual servers to start

Posted: 29. Oct 2017, 15:04
by Manea
No GUI available, but here is the log for the VM in question:

VirtualBox VM 4.3.36_Ubuntu r105129 linux.amd64 (Jan 27 2016 12:09:06) release log
00:00:00.015292 Log opened 2017-10-29T10:57:17.837988000Z
00:00:00.015293 Build Type: release
00:00:00.015296 OS Product: Linux
00:00:00.015297 OS Release: 3.13.0-117-generic
00:00:00.015298 OS Version: #164-Ubuntu SMP Fri Apr 7 11:05:26 UTC 2017
00:00:00.015324 DMI Product Name: PowerEdge T620
00:00:00.015332 DMI Product Version:
00:00:00.015427 Host RAM: 16001MB total, 10137MB available
00:00:00.015430 Executable: /usr/lib/virtualbox/VBoxHeadless
00:00:00.015430 Process ID: 1712
00:00:00.015431 Package type: LINUX_64BITS_GENERIC (OSE)
00:00:00.016279 Installed Extension Packs:
00:00:00.016287 VNC (Version: 4.3.36 r105129; VRDE Module: VBoxVNC)
00:00:00.031047 Power up failed (vrc=VINF_SUCCESS, rc=NS_ERROR_FAILURE (0X80004005))

ps..
i did more digging, found a log file from /home/vboxuser/.Virtualbox/VBoxSCV.log and in there:

48:42:21.473805 nspr-2 VD: error VERR_FILE_NOT_FOUND opening image file '/mnt/VirtualBoxVMs/guest3/Snapshots/{803a76b8-1ae9-40b2-b628-72376bc73c46}.vmdk' (VERR_FILE_NOT_FOUND)}, preserve=false

48:42:21.473960 nspr-2 ERROR [COM]: aRC=NS_ERROR_FAILURE (0x80004005) aIID={05f2bbb6-a3a6-4fb9-9b49-6d0dda7142ac} aComponent={Medium} aText={Could not open the medium '/mnt/VirtualBoxVMs/guest3/Snapshots/{6ade3077-e966-4d63-bb24-1473fbf6832c}.vmdk'.

if im reading/understanding this right, it is trying to open a VM using "{6ade3077-e966-4d63-bb24-1473fbf6832c}.vmdk" but there is no such snapshot in the folder.. is this the problem? how can i change it to look for the snapshot i actually have?

Re: Cannot get one of my virtual servers to start

Posted: 29. Oct 2017, 15:20
by mpack
Manea wrote: VirtualBox VM 4.3.36_Ubuntu r105129 linux.amd64 (Jan 27 2016 12:09:06) release log
Not VirtualBox. Someone's fork. Please look for support in the Ubuntu forums if you don't want to install VirtualBox.

Re: Cannot get one of my virtual servers to start

Posted: 29. Oct 2017, 15:26
by Manea
what? i installed with sudo apt-get install virtualbox, how can it be a fork..

Re: Cannot get one of my virtual servers to start

Posted: 29. Oct 2017, 17:41
by socratis
A fork is something that "got separated"/diverged from the original. In your case, it's the Ubuntu fork of VirtualBox, with its own additions, extensions, removals. Uninstall/delete/purge that version and install the official one from https://www.virtualbox.org/wiki/Linux_Downloads

That's the official VirtualBox...

Re: Cannot get one of my virtual servers to start

Posted: 5. Nov 2019, 10:31
by Archie_Navarro
I am having the same issue as well. Can you help me to check what else needs to be checked before proceeding with troubleshooting?
I have placed my logs below:
VirtualBox VM 4.3.30 r101610 linux.amd64 (Jul 10 2015 07:57:53) release log
00:00:13.774233 Log opened 2019-11-05T05:32:54.540390000Z
00:00:13.774234 Build Type: release
00:00:13.774236 OS Product: Linux
00:00:13.774237 OS Release: 3.10.0-229.14.1.el7.x86_64
00:00:13.774238 OS Version: #1 SMP Tue Sep 15 15:05:51 UTC 2015
00:00:13.774249 DMI Product Name: PowerEdge R220
00:00:13.774252 DMI Product Version: 01
00:00:13.774298 Host RAM: 15688MB total, 14806MB available
00:00:13.774300 Executable: /usr/lib/virtualbox/VirtualBox
00:00:13.774301 Process ID: 2442
00:00:13.774301 Package type: LINUX_64BITS_EL_7
00:00:13.808628 Installed Extension Packs:
00:00:13.808636   None installed!
00:00:13.814472 Power up failed (vrc=VINF_SUCCESS, rc=NS_ERROR_FAILURE (0X80004005))
00:00:13.815993 UIMediumEnumerator: Medium-enumeration finished!
00:00:13.816179 Using XKB for keycode to scan code conversion
00:00:14.277844 UIMachineView::storeGuestSizeHint: Storing guest size-hint for screen 0 as 640x480

Re: Cannot get one of my virtual servers to start

Posted: 5. Nov 2019, 11:13
by mpack
Archie_Navarro wrote:I have placed my logs below:
No, you haven't. You just pasted a short bit of text into a dead topic. Please start your own topic, describe the problem, and include the complete log as a zipped attachment.

With the VM fully shut down, right click it in the GUI. Select "Show Log" and save "VBox.log" (no other file) to a zip file. Attach the zip to your post.

I'm going to lock this topic as the title is too generic and it was dead anyway.

Re: Cannot get one of my virtual servers to start

Posted: 5. Nov 2019, 11:28
by socratis
Archie_Navarro wrote:
VirtualBox VM 4.3.30 r101610 linux.amd64 (Jul 10 2015 07:57:53) release log
@Archie_Navarro
And if you do follow the instructions from 'mpack', make sure that you have upgraded VirtualBox before you do open a new thread. This version of VirtualBox is unsupported and long dead.