[Solved] usb stopped working in windows 10

[ranchupanchu]

Hello,

I work a lot with virtualbox and usb and it worked well in my machine untill today.
But suddenly now the machine does not recognize insert and remove of usb devices.
It keep showing the previous detection and on trying to press on the device is does not regnize it "...still busy".
Is it some windows update that did it ?
I tried uninstall it, install again, install extension again, install guest machine. Nothing helps

Please help,
Thanks,
Ran

[socratis]

Is it some windows update that did it ?

Well, you tell me. When was the last Windows update applied? Chances are that it might be the one responsible. They have a tendency to do that. Re-install the guest additions.

[ranchupanchu]

Hello socrates,

Thanks for your reply !
I have tried to uninstall the guest additions and then installed it back. It did not help.
The strange thing is that the mouse works, but storage device do not.
I see it on inserting in the menu "generic mass storage device", but on cliking in it, it changed status, but it does not seem to detect the storage in the guess machine . On removing the device, it still appears in virtual box usb device menu....
But windows seems to detect it OK.
I see the same issue in other VM machines installed (ubuntu 64, ubuntu 32, and other) . I did not had it before.
After several remove and insertion it appears more than one in the device usb menu....
I really don't know how to solve (or even workaround ) this issue. USB is quite essential.

Please help.
Ran

[socratis]

USB is quite essential.

Then please read the following series of posts really carefully: USB basics and troubleshooting.

[ranchupanchu]

Hi Socrates,

I've tried to use filters, but it did not help.

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C:\Program Files\Oracle\VirtualBox>VBoxManage -version
5.0.28r111378

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C:\Program Files\Oracle\VirtualBox>VBoxManage list extpacks
Extension Packs: 1
Pack no. 0:   Oracle VM VirtualBox Extension Pack
Version:      5.0.28
Revision:     111378
Edition:
Description:  USB 2.0 and USB 3.0 Host Controller, Host Webcam, VirtualBox RDP, PXE ROM, Disk Encryption.
VRDE Module:  VBoxVRDP
Usable:       true
Why unusable:

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C:\Program Files\Oracle\VirtualBox>VBoxManage list usbhost
Host USB Devices:

UUID:               7a81f042-d0e8-4903-866c-46f7c75dfce7
VendorId:           0x04b3 (04B3)
ProductId:          0x310c (310C)
Revision:           2.0 (0200)
Port:               0
USB version/speed:  2/High
Manufacturer:       IBM Corp.
Product:            USB Optical Mouse
Address:            {745a17a0-74d3-11d0-b6fe-00a0c90f57da}\0000
Current State:      Busy

UUID:               c8331a48-f61d-4fef-9b7f-47c960df5349
VendorId:           0x04f2 (04F2)
ProductId:          0xb541 (B541)
Revision:           0.9 (0009)
Port:               0
USB version/speed:  2/High
Manufacturer:       Chicony Electronics Co., Ltd
Address:            {36fc9e60-c465-11cf-8056-444553540000}\0002
Current State:      Busy

UUID:               683ac96c-fe7d-46b7-b347-02c1cfcc9d2a
VendorId:           0x058f (058F)
ProductId:          0x6366 (6366)
Revision:           1.0 (0100)
Port:               0
USB version/speed:  2/High
Manufacturer:       Generic
Product:            Mass Storage Device
SerialNumber:       058F63666433
Address:            {36fc9e60-c465-11cf-8056-444553540000}\0007
Current State:      Captured

UUID:               4fe360b1-c718-4787-9529-c1e4e9dfbc81
VendorId:           0x058f (058F)
ProductId:          0x9540 (9540)
Revision:           1.32 (0132)
Port:               0
USB version/speed:  2/High
Manufacturer:       Alcor Micro Corp.
Product:            AU9540 Smartcard Reader
Address:            {50dd5230-ba8a-11d1-bf5d-0000f805f530}\0000
Current State:      Busy

UUID:               bdb3f394-bf25-4d4f-8a03-b0bcb548d450
VendorId:           0x0bda (0BDA)
ProductId:          0x0301 (0301)
Revision:           1.22 (0122)
Port:               0
USB version/speed:  3/Super
Manufacturer:       Realtek
Product:            USB3.0 Card Reader
SerialNumber:       201402131335
Address:            {36fc9e60-c465-11cf-8056-444553540000}\0017
Current State:      Captured

UUID:               c6c06119-0455-4b78-ba8e-d9f183270991
VendorId:           0x138a (138A)
ProductId:          0x0090 (0090)
Revision:           1.100 (01100)
Port:               0
USB version/speed:  2/High
Manufacturer:       Validity Sensors, Inc.
Address:            {53d29ef7-377c-4d14-864b-eb3a85769359}\0000
Current State:      Busy

UUID:               117660c4-113b-40de-badb-2814feb7d4bf
VendorId:           0x8087 (8087)
ProductId:          0x0a2b (0A2B)
Revision:           0.1 (0001)
Port:               0
USB version/speed:  2/High
Manufacturer:       Intel Corp.
Address:            {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}\0000
Current State:      Busy

UUID:               63865732-6bae-4cc8-89fd-a15d987fb933
VendorId:           0x9710 (9710)
ProductId:          0x7840 (7840)
Revision:           0.1 (0001)
Port:               0
USB version/speed:  2/High
Manufacturer:       MosChip Semiconductor
Product:            MCS7820/MCS7840 2/4 port serial adapter
Address:            {50906cb8-ba12-11d1-bf5d-0000f805f530}\0001
Current State:      Busy

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C:\Program Files\Oracle\VirtualBox>VBoxManage list usbfilters
Global USB Device Filters:

<none>

I had expected to see other staff when plugging and plugging the card with
without the card:

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UUID:               3f4d5253-0b3a-4711-9dd6-d38b2fd88409
VendorId:           0x04f2 (04F2)
ProductId:          0xb541 (B541)
Revision:           0.9 (0009)
Port:               0
USB version/speed:  2/High
Manufacturer:       Chicony Electronics Co.,Ltd.
Product:            Integrated Camera
SerialNumber:       0001
Address:            {36fc9e60-c465-11cf-8056-444553540000}\0002
Current State:      Busy

with the card:

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UUID:               a4a52bcc-64ba-4cd7-aa60-e39d0c8ff63a
VendorId:           0x04f2 (04F2)
ProductId:          0xb541 (B541)
Revision:           0.9 (0009)
Port:               0
USB version/speed:  2/High
Manufacturer:       Chicony Electronics Co., Ltd
Address:            {36fc9e60-c465-11cf-8056-444553540000}\0002
Current State:      Busy

It just added a product field for the same device ? which is called "Integrated Camera" (though it is not a camera!) when storage card is not plugged ????
Does anyone understand what it means ?

Thank you,
Ranchu

[socratis]

I've tried to use filters, but it did not help.

The post about #4: USB Filters has a numbered list. I want to know exactly which number failed. Do you realized that "it doesn't work" is a pretty generic statement? I mean you could have run out of hard disk as far as I know. That could have been a failure. So, please be specific when you have to. And keep the details short when you have to, like all the details about the USB. That's not needed. Yet...

[ranchupanchu]

I see in the menu of device->usb, that the "Generic Mass Storage Device [0100]" has the following details:
vendor ID: 058f
productID: 6366

For some reason after removing the device, it still shows in device menu "Generic Mass Storage Device [0100]"
Thanks,
Ran

[socratis]

I've tried to use filters

I see in the menu of device->usb

It seems to me that you're NOT reading my questions, and you did NOT read the series of articles that I pointed you to. I will be waiting until I understand that you've read them both. Twice.

[ranchupanchu]

Hi,

Sorry, I just didn't understand what you meant in the last question, so my answer before was wrong:

"1. Make sure that the Extension Pack (ExtPack) is installed on the host"

It's the same version for both VM and extension - 5.0.28 (I used this version on same machine/windows just ~2 month before without issues with usb)

Make sure that at least USB2 (EHCI) is enabled in your VM settings.

USB2 is enabled.

Under VM Settings » Port » USB, create a USB filter in your guest settings while the device is plugged in the host. Delete all values except Name, VendorID and ProductID. The Name is nothing more than a label and is not actively participating in the filtering process. You can change it at will. I usually use "Stick: XYZ" or "Joystick: ABC" or "Other: IJK".
Unplug the device.
Start your guest (the one that you applied the filter to). Let it start completely. Log in if you have to, reach the desktop, and wait until any disk activity has stopped.
Plug your device. The filter should capture it and pass control to your guest.

Now the card is not detectable in windows (no new window with storage content), yet I can't see the storage device in /dev/sdX .

Thank you for the help,
Ranchu

[ranchupanchu]

Yessssssss Good news !

It is solved.
I've uninstalled wireshark and USB winpcap (although they are not started after reset !!!)

Thank you,
Ran

[socratis]

I've uninstalled wireshark and USB winpcap (although they are not started after reset !!!)

So you read the posts finally. It was part of the #5: Common problems post. Reading pays off after all...

[ranchupanchu]

That's Right .

An advanced question:
Can we make make wireshark work together with VM ?

[socratis]

No clue whatsoever. I'm not sure if having two USB filters at that level is a possibility. I'll ask in the developer mailing list and see if they know the answer. Do you need Wireshark USB filter or just Wireshark?

[ranchupanchu]

Hi,

I'm not working these days anyway with wireshark on host, so it's not too much important.
I can actually use wireshark in guest if I need, so I can overcome this issue, when needed.

Thanks a lot for your assistance,
Ranchu