Windows 11 VM hanging after a few minutes on Debian 11 host.

[MeTelek]

My Windows 11 VM keeps hanging randomly after startup for no apparent reason. Relevant bits from the log.

00:00:01.281818 VirtualBox VM 7.0.4 r154605 linux.amd64 (Nov 17 2022 18:36:32) release log
00:00:01.281820 Log opened 2022-12-19T19:15:54.771568000Z
00:00:01.281820 Build Type: release
00:00:01.281822 OS Product: Linux
00:00:01.281823 OS Release: 5.10.0-20-amd64
00:00:01.281824 OS Version: #1 SMP Debian 5.10.158-2 (2022-12-13)
00:00:01.281843 DMI Product Name: All Series
00:00:01.281848 DMI Product Version: System Version
00:00:01.281856 Firmware type: BIOS
00:00:01.281887 Host RAM: 32013MB (31.2GB) total, 30423MB (29.7GB) available
00:00:01.281890 Executable: /usr/lib/virtualbox/VirtualBoxVM
00:00:01.281890 Process ID: 3286
00:00:01.281891 Package type: LINUX_64BITS__DEBIAN_11
00:00:01.292932 Installed Extension Packs:
00:00:01.292944 Oracle VM VirtualBox Extension Pack (Version: 7.0.4 r154605; VRDE Module: VBoxVRDP; Crypto Module: VBoxPuelCrypto)
00:00:01.293505 Console: Machine state changed to 'Starting'
00:00:01.293638 Qt version: 5.15.2
00:00:01.293647 X11 Window Manager code: 3

The heartbeat failed.

00:10:16.537725 VMMDev: vmmDevHeartbeatFlatlinedTimer: Guest seems to be unresponsive. Last heartbeat received 4 seconds ago
00:11:29.317059 Console: Machine state changed to 'Stopping'
00:11:29.317868 Console::powerDown(): A request to power off the VM has been issued (mMachineState=Stopping, InUninit=0)
00:11:29.319040 Changing the VM state from 'RUNNING' to 'POWERING_OFF'

and I noticed another error causing a dump.

00:00:01.302429 Guest OS type: 'Windows11_64'
00:00:01.302630 GUI: UIMediumEnumerator: Medium-enumeration finished!
00:00:01.303369 X Server details: vendor: The X.Org Foundation, release: 12011000, protocol version: 11.0, display string: :0
00:00:01.303380 Using XKB for keycode to scan code conversion
00:00:01.303848 fHMForced=true - No raw-mode support in this build!
00:00:01.310469 File system of '/home/user/VirtualBox VMs/Windows 11/Snapshots' (snapshots) is unknown
00:00:01.310476 File system of '/home/user/VirtualBox VMs/Windows 11/Windows 11.vdi' is ext4
00:00:01.312066 File system of '/home/user/VirtualBox VMs/Windows 11/Unattended-4df17ec3-a824-4582-9ba0-7750d1c37d31-aux-iso.viso' (DVD) is ext4
00:00:01.512114 Audio: Detected default audio driver type is 'PulseAudio'
00:00:01.520813 Shared Clipboard: Service loaded
00:00:01.520839 Shared Clipboard: Mode: Off
00:00:01.520891 Shared Clipboard: Service running in normal mode
00:00:01.521804 Drag and drop service loaded
00:00:01.521812 Drag and drop mode: Off
00:00:01.523221 ERROR [COM]: aRC=VBOX_E_IPRT_ERROR (0x80bb0005) aIID={6ac83d89-6ee7-4e33-8ae6-b257b2e81be8} aComponent={ConsoleWrap} aText={The VBoxGuestPropSvc service call failed with the error VERR_HGCM_SERVICE_NOT_FOUND}, preserve=false aResultDetail=-2900
00:00:01.524192 ************************* CFGM dump *************************
00:00:01.524196 [/] (level 0)
00:00:01.524204 CpuExecutionCap <integer> = 0x0000000000000064 (100)
00:00:01.524207 EnablePAE <integer> = 0x0000000000000001 (1)
00:00:01.524208 HMEnabled <integer> = 0x0000000000000001 (1)
00:00:01.524209 MemBalloonSize <integer> = 0x0000000000000000 (0, 0 B)
00:00:01.524211 Name <string> = "Windows 11" (cb=11)
00:00:01.524211 NumCPUs <integer> = 0x0000000000000002 (2)
00:00:01.524212 PageFusionAllowed <integer> = 0x0000000000000000 (0)
00:00:01.524213 RamHoleSize <integer> = 0x0000000020000000 (536 870 912, 512.0 MiB)
00:00:01.524214 RamSize <integer> = 0x0000000200000000 (8 589 934 592, 8.0 GiB)
00:00:01.524215 TimerMillies <integer> = 0x000000000000000a (10)
00:00:01.524216 UUID <bytes> = "c3 7e f1 4d 24 a8 82 45 9b a0 77 50 d1 c3 7d 31" (cb=16)

Help appreciated.
Cheers,
John.

[scottgus1]

The logs are complicated for new users, and picking what's relevant is difficult. You missed lots of important parts.

Start the VM from full normal shutdown, not save-state. Run until you see the problem happen, then shut down the VM from within the VM's OS if possible. If not possible, close the Virtualbox window for the VM with the Power Off option set.

Right-click the VM in the main Virtualbox window's VM list, choose Show in Explorer/Finder/File Manager. In the "Logs" subfolder, zip the VM's "vbox.log", and post the zip file, using the forum's Upload Attachment tab. (Configure your host OS to show all extensions so you can find the "vbox.log", not "vbox.log.1", etc.)

[MeTelek]

I have attached the log as requested.

Cheers,
John.

[scottgus1]

Please try uninstalling the 7.0.4 Guest Additions from inside the VM. If the VM then stays stable, you can try 6.1.40's Guest Additions. 7.0's GAs have new video capability that needs some bugs worked out yet.

[MeTelek]

I installed the guest additions in windows and no change. The logs I posted are from after the installation of guest additions.
anything else I can try. the ability to access usb from inside the VM is important to me.

cheers,
John.

[scottgus1]

The logs I posted are from after the installation of guest additions.

I'm quite well aware that you had installed the Guest Additions, I do know how to read the logs to a great extent, and that's why I asked you to uninstall the Guest Additions. I know that 7.0's Guest Additions are causing trouble, but you didn't, until just now.

I installed the guest additions

Please try uninstalling the 7.0.4 Guest Additions from inside the VM.

What happened to VM's performance when you did as instructed?

*********************

This:

the ability to access usb from inside the VM is important to me.

is a subject for a new topic after this:

My Windows 11 VM keeps hanging randomly

is figured out.

[MeTelek]

I was uninstalling the guest additions and the screen went crazy and I lost mouse and keyboard.
It didn't crash per-say as there was still disk and network activity. AC-PI shutdown didn't work.
Log attached.

Cheers John.

[MeTelek]

I believe its fixed. after uninstalling the vbox extensions from within windows the system came good.
Found a thread somewhere about enabling 3D acceleration. I turned it on and reinstalled the extensions.
It seems to have fixed the problem.

Cheers,
John

[Fangbing]

Did you try running MS Office after enabling 3D acceleration? My offcie app would show a solid black window with 3D in Win 11.
I'm using Intel's integrated graphics.

[mpack]

My offcie app would show a solid black window with 3D in Win 11.

Long known problem and solution: disable transparency effects in the Windows guest.