Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby andyp73 » 18. May 2018, 09:51

I've started to have a poke around in the code where the last lines of the log files are generated (src/VBox/HostDrivers/Support/win/SUPR3HardenedMain-win.cpp if anyone is interested).

Much of what is going on around there looks to be hacks (in the nicest sense of the word) to deal with problems caused by anti-virus products that don't play nice. Be interesting to know what those people who have encountered the error are using for anti-virus software.

My other hunch is that MS have arsed about with things (technical term) again internally and not told application and system developers what is going on!

-Andy.
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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby socratis » 18. May 2018, 10:09

I would bet on the 2nd one.
A "pain in the keister" is another technical term for what "debugging" such problems feels like... :D
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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby andyp73 » 18. May 2018, 10:17

I think this is going to be one to pass over to the devs. Did anyone raise a ticket for it yet?

-Andy.
My crystal ball is currently broken. If you want assistance you are going to have to give me all of the necessary information.
Please don't ask me to do your homework for you, I have more than enough of my own things to do.
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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby socratis » 18. May 2018, 10:48

Maybe a little early for a ticket yet[1], let's analyze the logs and see if we can find something. I'll alert the developers as well over IRC, see if they have a quick idea...


[1]: I'm mostly against raising tickets immediately, there are 3135 open tickets as of this writing, the goal is to bring them down to "Zarro Boogs Found"... ;)
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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby andyp73 » 18. May 2018, 11:22

socratis wrote:I'll alert the developers as well over IRC, see if they have a quick idea...

I'm hanging around in both the vbox and vbox-dev channels on IRC incase you need me for anything (unlikely).

socratis wrote:there are 3135 open tickets as of this writing

Sounds like time for a cull!

-Andy.
My crystal ball is currently broken. If you want assistance you are going to have to give me all of the necessary information.
Please don't ask me to do your homework for you, I have more than enough of my own things to do.
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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby socratis » 18. May 2018, 11:30

andyp73 wrote:Sounds like time for a cull!
Trying my best!
I think that I've managed to close about 100 or so, just by either pointing users to have a discussion in the forums, or by straight out analyzing their situation right on the ticket. I mean how many tickets with "No 64-bit guests available" or "Hyper-V prevents VirtualBox from running" can I troubleshoot? Plus the duplicates and the Hackintosh ones. I wish I had the "Close ticket" capability... ;)

The main problem is that people don't know how to, or simply don't bother to use a search engine...
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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby doctorz1026 » 18. May 2018, 21:46

I tried removing 5.2.12 and reloading 5.1.30. It has the identical problem.
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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby gramarga » 18. May 2018, 22:26

Having the same problem.

Tried all suggested alternatives (reboots, reinstalls, sfc, disabling AV, hardening log) with no success. Found no dll culprit.
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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby doctorz1026 » 18. May 2018, 23:06

I got mine working again.

I went to System Restore and found a security update that was pushed out by the company to my computer on 5/14/2018. I restored my computer to before that update and now VBox works again. According to Windows Update History, that update is listed as "Dell Precision M4800 System BIOS, A23". It says more information can be found here: http://www.dell.com/support/home/us/en/ ... erId=MHVH5

Since this update is so hardware specific, I doubt if it's the same problem everyone is having. But maybe others can try System Restore to last week and see if other updates have created the same issue.
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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby socratis » 19. May 2018, 01:05

That's a great finding "doctorz1026"! Yes, it may be a hardware update coming from Dell, but I wouldn't call it very specific, this seems like a microcode update for the CPU, as a response to Spectre (1-n) and Meltdown (1-m), trickling down from Intel to the OEMs. Let's see if the rest of the reporters come back with anything related.

BTW, can each one of you state whether or not you're using a 3rd party Antivirus? Anything except the Windows built-in Defender. And any other software that might be doing invasive under the scenes work, such as web filters, debuggers, window managers, GPU eye-candy, anything more invasive than Firefox, LibreOffice or Notepad++.
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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby marcoAntonioGomes » 20. May 2018, 18:29

I was using 360 anti virus, malwarebythes and then found an instance of avast and norton on my machine, I removed everything, but the error still persists, I will try to restore the system to see if it resolves.
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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby doctorz1026 » 21. May 2018, 17:52

Windows 7 Enterprise, SP1
Symantec PKI Client
McAfee SiteAdvisor
McAfee Drive Encryption
McAfee DLP Endpoint Agent
McAfee Security Agent

Another clue:
All was well last week until I inserted a USB stick. A file manager window popped up in my Ubuntu VM. Subsequently, I could not move the mouse cursor out of that window. No matter what I tried, that stupid cursor was stuck in the file manager window - even Ctrl-Alt-Del did not respond. I had no option but to force-power-down the machine. After that, the problem in question appeared.
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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby socratis » 21. May 2018, 18:43

So both "marcoAntonioGomes" and "doctorz1026" are using antivirus. When were these pests things last updated? Do you seriously need them with a Win10 host? Could you uninstall them (not disable them, uninstall them)?
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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby marcoAntonioGomes » 21. May 2018, 20:10

I already uninstalled, but it did not solve the problem.
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Re: Virtualbox Windows 10 error when initiate a VM - Error In supR3HardNtChildWaitFor

Postby Wanderlei » 22. May 2018, 14:39

marcoAntonioGomes wrote:I already uninstalled, but it did not solve the problem.

Hello Marco Antonio
Can you share your exactly version of Windows 10?
keyboard "WIN + R" and type "winver" (without double quotes)

Best regards
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