Virtualbox on Windows 10 without 64 bit guests

[ArturK]

Hello,

I have following hardware/software configuration:
-Dell Precision 3520 with Intel E3-1505M v6 processor (on Intel site stays that this processor has VT support)
-Windows 10 64 bit
-Virtualbox 5.2.12
-Hyper-V in Windows Features is DISABLED
-Virtualization Technology in BIOS is ENABLED.

The problem is that there is no possibility to select 64 bit in virtualbox during creation of virtual machine.

[andyp73]

Have you checked the FAQ: I have a 64bit host, but can't install 64bit guests for guidance?

Hyper-V in Windows Features is DISABLED

Depending which build of Windows 10 you have, disabling Hyper-V in Windows Features isn't enough. You also need to run the following commands in an elevated Command Prompt (right-click, Run-as-Administrator):

• dism /Online /Disable-Feature:Microsoft-Hyper-V
  bcdedit /set hypervisorlaunchtype off

If you can post the VBox.log and VBoxHardening.log files from the guest (zipped of course) then we can probably give you a more definitive reason as to why not.

-Andy.

[ArturK]

I run commands given by you as a administrator, then restart, reinstall virtualbox, restart.
After running Virtualbox, under Path c:\users\myusername\.VirtualBox following log file "VBOXSVC.log" is created with following content:

Code: Select all

VirtualBox COM Server 5.2.12 r122591 win.amd64 (May  9 2018 10:42:46) release log
00:00:00.015574 main     Log opened 2018-05-14T09:34:23.276090300Z
00:00:00.015574 main     Build Type: release
00:00:00.015574 main     OS Product: Windows 10
00:00:00.015574 main     OS Release: 10.0.15063
00:00:00.015574 main     OS Service Pack: 
00:00:00.015574 main     DMI Product Name: Precision 3520
00:00:00.031199 main     DMI Product Version: 
00:00:00.031199 main     Host RAM: 16261MB (15.8GB) total, 11780MB (11.5GB) available
00:00:00.031199 main     Executable: C:\Program Files\Oracle\VirtualBox\VBoxSVC.exe
00:00:00.031199 main     Process ID: 9924
00:00:00.031199 main     Package type: WINDOWS_64BITS_GENERIC
00:00:00.031199          VirtualBox: object creation starts
00:00:00.031199          Home directory: 'C:\Users\USERNAME\.VirtualBox'
00:00:00.031199          Installed Drivers:
00:00:00.031199            C:\windows\system32\DRIVERS\VBoxNetLwf.sys (Version: 5.2.12.22591)
00:00:00.031199            C:\windows\system32\DRIVERS\VBoxUSBMon.sys (Version: 5.2.12.22591)
00:00:00.031199            C:\windows\system32\DRIVERS\VBoxDrv.sys (Version: 5.2.12.22591)
00:00:00.046824          Loading settings file "C:\Users\username\.VirtualBox\VirtualBox.xml" with version "1.12-windows"
00:00:00.078248          Getting USB descriptor failed with error 31
00:00:00.078248          Getting USB descriptor failed with error 31
00:00:00.093730          USB: Unknown USB device detected (idVendor: 0x0c45, idProduct: 0x6717)
00:00:00.093730          USB: Unknown USB device detected (idVendor: 0x8087, idProduct: 0x0a2b)
00:00:00.156281          HostDnsMonitor: old information
00:00:00.156281            no server entries
00:00:00.156281            no domain set
00:00:00.156281            no search string entries
00:00:00.156281          HostDnsMonitor: new information
00:00:00.156281          HostDnsMonitorProxy::notify
00:00:00.156281          VD: VDInit finished with VINF_SUCCESS
00:00:00.156281          VirtualBox: object created
00:00:22.510981 main     VirtualBox: object deletion starts
00:00:22.510981 Watcher  ERROR [COM]: aRC=E_ACCESSDENIED (0x80070005) aIID={9570b9d5-f1a1-448a-10c5-e12f5285adad} aComponent={VirtualBoxWrap} aText={The object is not ready}, preserve=false aResultDetail=0
00:00:22.510981 main     VirtualBox: object deleted

Any other log files weren't created.

[andyp73]

00:00:22.510981 Watcher ERROR [COM]: aRC=E_ACCESSDENIED (0x80070005) aIID={9570b9d5-f1a1-448a-10c5-e12f5285adad} aComponent={VirtualBoxWrap} aText={The object is not ready}, preserve=false aResultDetail=0

I'm not sure of the exact cause of this. A quick search of the internet brings up several possibilities including not having proper permissions accessing the registry key or remnants of a VMWare installation getting in the way. Someone more knowledgable may be past shortly and can advise but you are the only one sat in front of your computer so you will need to tell us if there are other things installed that might be of interest to us.

Any other log files weren't created.

These get created when you start a guest. Create a test virtual machine using the 32bit template of the operating system you want to install. Just boot it, wait for the "no boot media" message and power it off. The log files I asked for will be in the directory of the guest.

-Andy.

[ArturK]

Starting VM fails, window with error message appears:

Code: Select all

Raw-mode is unavailable courtesy of Hyper-V. (VERR_SUPDRV_NO_RAW_MODE_HYPER_V_ROOT).
Kod wyniku (RC): 
E_FAIL (0x80004005)
Komponent: 
ConsoleWrap
Interfejs: 
IConsole {872da645-4a9b-1727-bee2-5585105b9eed}

Logfile content:

Code: Select all

00:00:00.140680          HostDnsMonitorProxy::notify
00:00:00.140680          VD: VDInit finished with VINF_SUCCESS
00:00:00.140680          VirtualBox: object created
00:00:01.500032          Saving settings file "C:\Users\username\.VirtualBox\VirtualBox.xml" with version "1.12-windows"
00:00:01.515637          Saving settings file "C:\Users\username\.VirtualBox\VirtualBox.xml" with version "1.12-windows"
00:03:20.008940          Saving settings file "C:\Users\username\.VirtualBox\VirtualBox.xml" with version "1.12-windows"
00:03:20.008940          Saving settings file "C:\Users\username\.VirtualBox\VirtualBox.xml" with version "1.12-windows"
00:03:20.024561          Saving settings file "C:\Users\username\.VirtualBox\VirtualBox.xml" with version "1.12-windows"
00:03:21.837304          Import settings with version "1.16-windows"
00:03:21.837304          ERROR [COM]: aRC=VBOX_E_OBJECT_NOT_FOUND (0x80bb0001) aIID={9570b9d5-f1a1-448a-10c5-e12f5285adad} aComponent={VirtualBoxWrap} aText={Could not find a registered machine named 'GM1'}, preserve=false aResultDetail=0
00:03:21.837304          ERROR [COM]: aRC=VBOX_E_FILE_ERROR (0x80bb0004) aIID={4afe423b-43e0-e9d0-82e8-ceb307940dda} aComponent={MediumWrap} aText={Could not find file for the medium 'C:\Users\username\VirtualBox VMs\GM1\GM1-disk001.vmdk' (VERR_PATH_NOT_FOUND)}, preserve=false aResultDetail=0
00:05:50.980293 ApplImp  Saving settings file "C:\Users\username\VirtualBox VMs\GM1\GM1.vbox" with version "1.16-windows"
00:05:50.994292 ApplImp  Saving settings file "C:\Users\username\.VirtualBox\VirtualBox.xml" with version "1.12-windows"
00:05:51.569830          ERROR [COM]: aRC=E_FAIL (0x80004005) aIID={85cd948e-a71f-4289-281e-0ca7ad48cd89} aComponent={MachineWrap} aText={This machine does not have any snapshots}, preserve=false aResultDetail=0
00:05:57.829638          ERROR [COM]: aRC=VBOX_E_OBJECT_NOT_FOUND (0x80bb0001) aIID={edba9d10-45d8-b440-1712-46ac0c9bc4c5} aComponent={ExtPackManagerWrap} aText={No extension pack by the name 'Oracle VM VirtualBox Extension Pack' was found}, preserve=false aResultDetail=0
00:05:58.056220          ERROR [COM]: aRC=VBOX_E_IPRT_ERROR (0x80bb0005) aIID={85cd948e-a71f-4289-281e-0ca7ad48cd89} aComponent={SessionMachine} aText={Saved screenshot data is not available (VERR_NOT_SUPPORTED)}, preserve=false aResultDetail=0
00:05:58.760074          Saving settings file "C:\Users\username\VirtualBox VMs\GM1\GM1.vbox" with version "1.16-windows"
00:05:59.315950          Saving settings file "C:\Users\username\VirtualBox VMs\GM1\GM1.vbox" with version "1.16-windows"
00:08:03.457591          Saving settings file "C:\Users\username\.VirtualBox\VirtualBox.xml" with version "1.12-windows"
00:08:03.473258          Saving settings file "C:\Users\username\.VirtualBox\VirtualBox.xml" with version "1.12-windows"
00:08:09.030729 main     VirtualBox: object deletion starts
00:08:09.030729 main     ERROR [COM]: aRC=VBOX_E_OBJECT_IN_USE (0x80bb000c) aIID={4afe423b-43e0-e9d0-82e8-ceb307940dda} aComponent={MediumWrap} aText={Medium 'C:\Users\username\VirtualBox VMs\GM1\GM1-disk001.vmdk' cannot be closed because it is still attached to 1 virtual machines}, preserve=false aResultDetail=0
00:08:09.030729 Watcher  ERROR [COM]: aRC=E_ACCESSDENIED (0x80070005) aIID={9570b9d5-f1a1-448a-10c5-e12f5285adad} aComponent={VirtualBoxWrap} aText={The object is not ready}, preserve=false aResultDetail=0
00:08:09.030729 main     VirtualBox: object deleted

[andyp73]

That isn't the log file that I asked you to post but...

Raw-mode is unavailable courtesy of Hyper-V. (VERR_SUPDRV_NO_RAW_MODE_HYPER_V_ROOT).

This tells me that Hyper-V isn't disabled and that something else is using it. As far as Windows 10 is concerned, this could be DeviceGuard or CredentialGuard and there may be even more with the April 2018 release (Windows 10 v1803).

-Andy.

[QuakerCitizen]

Hi ...I am having the similar issue my 64 bit windows 10 is not able to detect the 64 bit option for Linux distribution. I have hyper V disables and there is no error log mentioning hyper V related error. Can someone help.

[andyp73]

Can someone help.

You probably need to start by looking at I have a 64bit host, but can't install 64bit guests and treating it as guidance rather than a definitive set of instructions. There have been reports with the latest Windows 10 release (1803) that more things require Hyper-V even if you set it to disabled.

We will be able to give you a more definitive answer when we can see the VBox.log file from a guest. If needs be, create a guest using a 32bit template, start it up, wait for the "no boot media" message and then power it off. Post the log file (zipped of course).

-Andy.

[QuakerCitizen]

here is the log from the 32 bit host

[ pasted VBoxSVC log deleted. Post logs as zip attachments ].

[andyp73]

Logs quoted verbatim into posts aren't great. It is better if they are zipped and added as an attachment.

That wasn't the log file I asked for. That is the VBoxSvc.log whereas I want the VBox.log for the guest in question. In the VirtualBox manager, right click on the guest and choose "Show log". Save only the first log file and post it here.

-Andy.