system_service_exception blue screen when starting a machine

Discussions related to using VirtualBox on Windows hosts.
jqwe
Posts: 11
Joined: 19. Apr 2017, 11:44

system_service_exception blue screen when starting a machine

Post by jqwe »

Hi
I am getting system_service_exception blue screen when starting a machine
I see that people upload dumps and logs here with this error.
Where can i find the dumps and logs?
socratis
Site Moderator
Posts: 27329
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: system_service_exception blue screen when starting a machine

Post by socratis »

In order to better understand the problem you need to submit some more information. Please read the following: Minimum information needed for assistance.
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
jqwe
Posts: 11
Joined: 19. Apr 2017, 11:44

Re: system_service_exception blue screen when starting a machine

Post by jqwe »

I am running: Version 5.1.18 r114002 (Qt5.6.2)
on windows 10 64 bit
16 GB memory
jqwe
Posts: 11
Joined: 19. Apr 2017, 11:44

Re: system_service_exception blue screen when starting a machine

Post by jqwe »

attaching the logs from the machine logs directory
Attachments
VBox.zip
(60.23 KiB) Downloaded 470 times
jqwe
Posts: 11
Joined: 19. Apr 2017, 11:44

Re: system_service_exception blue screen when starting a machine

Post by jqwe »

Can anyone help?
socratis
Site Moderator
Posts: 27329
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: system_service_exception blue screen when starting a machine

Post by socratis »

Check to see if Hyper-V is enabled in your host. If so, disable it and cold boot your host, i.e. shut it down completely and restart it.
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
jqwe
Posts: 11
Joined: 19. Apr 2017, 11:44

Re: system_service_exception blue screen when starting a machine

Post by jqwe »

Tried it and i am still getting the bluescreen
It used to work perfect with the same machine and suddenly it stoped
I also tried a fresh machine but i also get a bluescreen
jqwe
Posts: 11
Joined: 19. Apr 2017, 11:44

Re: system_service_exception blue screen when starting a machine

Post by jqwe »

Any ideas?
jqwe
Posts: 11
Joined: 19. Apr 2017, 11:44

Re: system_service_exception blue screen when starting a machine

Post by jqwe »

??
socratis
Site Moderator
Posts: 27329
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: system_service_exception blue screen when starting a machine

Post by socratis »

Does it still happen with 5.1.22?
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
jqwe
Posts: 11
Joined: 19. Apr 2017, 11:44

Re: system_service_exception blue screen when starting a machine

Post by jqwe »

yes
same error
socratis
Site Moderator
Posts: 27329
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: system_service_exception blue screen when starting a machine

Post by socratis »

jqwe wrote:same error
You still haven't told us what the error is. Look, you have to start treating this as not being Twitter. You need to capture the exact logs, error messages, conditions, VirtualBox.log files, etc, etc. You cannot expect us to solve the problem with a "yes. same error"...

So, start describing it to me like I'm not sitting in front of your computer. Which I'm not.
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
jqwe
Posts: 11
Joined: 19. Apr 2017, 11:44

Re: system_service_exception blue screen when starting a machine

Post by jqwe »

Hi
Thanks for your help. I added all the information on 19. Apr 2017
my computer specs and all the log files
As i wrote in the original open thread, the error i am getting is a blue screen " system_service_exception"

Thanks for your help!
socratis
Site Moderator
Posts: 27329
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: system_service_exception blue screen when starting a machine

Post by socratis »

Yes, I did read that. I'm sorry, I can't continue like this, I will let someone else decipher this. That's a reason that I do not have and hate Twitter...
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
jqwe
Posts: 11
Joined: 19. Apr 2017, 11:44

Re: system_service_exception blue screen when starting a machine

Post by jqwe »

OK
Lets try from the beginning
My virtualbox used to work perfect until a month ago
When i start my machie, I am getting system_service_exception blue screen
I am running: Version 5.1.22 r115126 (Qt5.6.2)
on windows 10 64 bit
16 GB memory

I attached all the logs i have for the machine

Is there anything else I can provide?

Thanks
Attachments
Logs.zip
(57.53 KiB) Downloaded 227 times
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