system_service_exception

For discussions related to using VirtualBox on Windows pre-releases (e.g. Windows 10 > build 10240).
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wingers
Posts: 5
Joined: 8. Apr 2016, 13:26

system_service_exception

Post by wingers »

Hi

Trying to run VirtualBox on latest build of Windows 10 (14316) - have installed the test build of virtual box (106359) and it installs and runs fine

I then create a new virtual machine - default settings - and it creates okay

But as soon as I start it - I then get BSOD with system_service_exception error

The WER log for blue screen is below:-

Problem signature
Problem Event Name: BlueScreen
Code: 3b
Parameter 1: c0000096
Parameter 2: ffffa601e01c9890
Parameter 3: ffffa601e124fc70
Parameter 4: 0
OS version: 10_0_14316
Service Pack: 0_0
Product: 256_1
OS Version: 10.0.14316.2.0.0.256.48
Locale ID: 2057

Extra information about the problem
Bucket ID: 0x3B_VMMR0!unknown_function



Anything else I can provide to help fix it please let me know

Thanks
wingers
Posts: 5
Joined: 8. Apr 2016, 13:26

Re: system_service_exception

Post by wingers »

dmp file attached
040816-7296-01.zip
(81.86 KiB) Downloaded 764 times
wingers
Posts: 5
Joined: 8. Apr 2016, 13:26

Re: system_service_exception

Post by wingers »

any vbox logs I can find attached
VBoxSVC.log
(3.92 KiB) Downloaded 280 times
VBox.log
(30.16 KiB) Downloaded 178 times
VBoxHardening.zip
(17.57 KiB) Downloaded 175 times
Well
Posts: 1
Joined: 10. Apr 2016, 15:31

Re: system_service_exception

Post by Well »

I also met this bluescreen problem, please help.
AndyMidd
Posts: 16
Joined: 12. Apr 2016, 10:42

Re: system_service_exception

Post by AndyMidd »

I too get the Blue screen, with W10 14316, and VB 106359.
The VB manager starts OK but a little way into starting a VM the BSOD occurs.

Event log: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000096, 0xffffde8148e1c890, 0xffffde81458cbc70, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\041116-13453-01.dmp. Report Id: c2e4beb3-ff18-458d-890a-cdac899241f9.

However i tried reinstalling, just to see. Everytime I try to install 106359, I get this messagebox:
"
Error renaming connection.

Cannot rename this connection. A connection with the name that specified already exists. Specify a different name.
"
'OK' only.

I have only one VB connection: "VirtualBox Host-only Ethernet adaptor".

Event viewer: "Product: Oracle VM VirtualBox 5.0.17 -- Installation failed."

I wonder if this error eventually triggers the BSOD.

Andy
Playing with fire with all these test builds!
AndyMidd
Posts: 16
Joined: 12. Apr 2016, 10:42

Re: system_service_exception

Post by AndyMidd »

Problem now gone, after removing HyperV (which I had enabled as an alternative when having issues with hardening).

See Ticket #15268.

Looks like a clash between different virtual machine host engines.

Now using VB 5.0.18 without issues.
michaln
Oracle Corporation
Posts: 2973
Joined: 19. Dec 2007, 15:45
Primary OS: MS Windows 7
VBox Version: PUEL
Guest OSses: Any and all
Contact:

Re: system_service_exception

Post by michaln »

This actually looks like a bug in Hyper-V.

When you have Hyper-V enabled on the host, VirtualBox won't be able to use hardware virtualization but should still run 32-bit guest using software virtualization. When you disable Hyper-V, VirtualBox will switch back to using hardware virtualization.

Could you please happen what happens when you run the previously troublemaking VM with Hyper-V disabled on the host *and* hardware virtualization disabled in VirtualBox? Does it still crash or not? (If it crashes, it's our problem, if it doesn't, it's Microsoft's.)
wingers
Posts: 5
Joined: 8. Apr 2016, 13:26

Re: system_service_exception

Post by wingers »

sorry can't test now as ended up going back to Hyper-V as never got a response on forum and was in a hurry to get on
gyr9i
Posts: 1
Joined: 9. Oct 2016, 15:40

Re: system_service_exception

Post by gyr9i »

Thank you guys! It was solution for me to disable hyper virtualization. Now vm is running normal. :!:
naui95
Posts: 1
Joined: 6. Nov 2016, 13:40

Re: system_service_exception

Post by naui95 »

Encountering similar problem. Had HyperV activated, then switched off, but problem persists. When running a Ubuntu 14 64bit on Windows 10 Pro, windows crashes with error system_service_error. Any help?
jokergirl
Posts: 1
Joined: 19. Jan 2017, 18:58

Re: system_service_exception

Post by jokergirl »

Same issue - completely disabling HyperV in Windows Features and restarting the computer stopped Virtualbox from causing a BSOD, however now I can't start my previously working Ubuntu64 VM any more - checking with a startup ISO revealed that the machine now believes the host system to be i686, and no longer can see that it is x86-64.

ETA: VT-x/AMD-V seems to still be enabled. Something else must be grabbing it. This all seems to have started after I installed the Android dev components to MS Visual Studio... sigh.
socratis
Site Moderator
Posts: 27330
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: system_service_exception

Post by socratis »

jokergirl wrote:Something else must be grabbing it. This all seems to have started after I installed the Android dev components to MS Visual Studio... sigh.
You've already found what grabbing "exclusively" VT-x. The MS-studio uses Hyper-V for the emulation. And Hyper-V doesn't share cooperatively VT-x (aka taking turns).
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
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