[Solved] Linux Mint 18.3 Sylvia (Cinnamon) only running in Software Rendering Mode

Discussions about using Linux guests in VirtualBox.

[Solved] Linux Mint 18.3 Sylvia (Cinnamon) only running in Software Rendering Mode

Postby Sigurd » 2. Dec 2017, 17:55

Hi,
It's been a while since I last used Virtualbox for Linux Distro's, and on my new computer (HP Spectre x360 with a 7th gen i5) I can't get the VM to run properly.
I've enabled Virtualization in the BIOS, reinstalled Guest Addtitions numerous times with the help of different guides, forum-posts and such.
If I try to enable 3D-acceleration in the VMs settings I can boot the machine and sign in, but VBox won't load the desktop.
The VM currently has 128 MBs of vram, 2 GB ram and 2 CPU's.
If more information is needed I will try my best to gather it.

Any suggestions on how to fix this would be much appreciated.
Last edited by Sigurd on 2. Dec 2017, 18:45, edited 1 time in total.
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Re: Linux Mint 18.3 Sylvia (Cinnamon) only running in Software Rendering Mode

Postby Perryg » 2. Dec 2017, 18:38

Use the version 5.1.30 guest additions
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Re: Linux Mint 18.3 Sylvia (Cinnamon) only running in Software Rendering Mode

Postby tazman » 11. Dec 2017, 20:01

Perryg wrote:Use the version 5.1.30 guest additions


Same problem here. I've removed 5.2.2 guest additions using the command line and installed 5.1.30 and still get the software rendering error. Any other ideas?
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Re: Linux Mint 18.3 Sylvia (Cinnamon) only running in Software Rendering Mode

Postby mpack » 11. Dec 2017, 20:11

Please post a VM log file. With the VM fully shut down, right click and "Show Log" in the GUI, save "VBox.log" (no other file) to a zip, and attach the zip here.
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Re: Linux Mint 18.3 Sylvia (Cinnamon) only running in Software Rendering Mode

Postby tazman » 11. Dec 2017, 21:32

Log file attached.

I'm also seeing a "Device not working" error for VirtualBox-Guest-x11 on the InnoTec graphics adapter.

If it's of any interest I've tried a few other things in the past few minutes:

Deleted the Mint 18.3 VM and all files.
Uninstalled VBox 5.2.2 from Windows
Installed VBox 5.1.30
Reinstalled a fresh copy of Mint 18.3
Installed Guest Additions from the device menu - no change.
Uninstalled Guest Additions from a command line.
Reinstalled Guest Additions 5.1.30 from a command line - no change.
Ran "udo dpkg-reconfigure virtualbox-guest-dkms" (found in another forum entry) and received the following error:
"dpkg-query: package 'virtualbox-guest-dkms' is not installed and no information is available"

This is running under a completely new Windows 7 installation with all updates and only a couple of browsers and Microsoft Security Essentials installed.

Thanks much.
Attachments
Vbox.zip
(33.75 KiB) Downloaded 2 times
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Re: Linux Mint 18.3 Sylvia (Cinnamon) only running in Software Rendering Mode

Postby mpack » 12. Dec 2017, 09:58

@tazman:

I see no evidence that 3D acceleration has been enabled in this VMs settings.

Second, you were supposed to install the VirtualBox 5.1.30 Guest Additions to match the host software (or at least not exceed it). Instead you somehow have :-

VBox.log wrote:00:00:28.175905 VMMDev: Guest Additions information report: Version 5.1.16 r113841 '5.1.16_Ubuntu'

... the GAs from the 5.1.16 version of the Ubuntu fork (not supported here).

I do see that near the end of the session the official GAs ISO was mounted in the VM, however those GAs were not actually installed. In any case you'd need to purge the fork GAs first.
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Re: Linux Mint 18.3 Sylvia (Cinnamon) only running in Software Rendering Mode

Postby Sigurd » 12. Dec 2017, 10:02

Hi again, sorry for the late reply.
The first suggestion seems to have solved my problem, so thanks for that Perryg ;)
Perryg wrote:Use the version 5.1.30 guest additions
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Re: [Solved] Linux Mint 18.3 Sylvia (Cinnamon) only running in Software Rendering Mode

Postby mpack » 12. Dec 2017, 10:07

Great, thanks for reporting back.
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Re: Linux Mint 18.3 Sylvia (Cinnamon) only running in Software Rendering Mode

Postby tazman » 14. Dec 2017, 18:34

mpack wrote:@tazman:

I see no evidence that 3D acceleration has been enabled in this VMs settings.

Second, you were supposed to install the VirtualBox 5.1.30 Guest Additions to match the host software (or at least not exceed it). Instead you somehow have :-

VBox.log wrote:00:00:28.175905 VMMDev: Guest Additions information report: Version 5.1.16 r113841 '5.1.16_Ubuntu'

... the GAs from the 5.1.16 version of the Ubuntu fork (not supported here).

I do see that near the end of the session the official GAs ISO was mounted in the VM, however those GAs were not actually installed. In any case you'd need to purge the fork GAs first.



When I turn on 3D acceleration Cinnamon does not load completely. I get no menu button or bar. Without 3D acceleration it I get the software rendering error but a functional GUI. I have tried 3D acceleration every time I've changed VB version with no success.

I'm not sure how I ended up with the wrong version of GA - I probably clicked on the wrong download. I originally installed it from within the Virtualbox GUI menu so the correct version was downloaded and installed by the program. When that didn't work I uninstalled it and reinstalled it manually from the command line, and that's likely when the version error was made.

Thanks much for the help, but after spending easily 4 hours googling this problem and trying various fixes with no success, I'm going to install Mint and run Windows under a VM instead of the other way around.
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Re: Linux Mint 18.3 Sylvia (Cinnamon) only running in Software Rendering Mode

Postby mpack » 14. Dec 2017, 19:37

tazman wrote:I'm not sure how I ended up with the wrong version of GA - I probably clicked on the wrong download. I originally installed it from within the Virtualbox GUI menu so the correct version was downloaded and installed by the program.

Test builds aside, you don't need to download the GAs separately, as they are bundled with the main download.

I don't believe you have ever installed the GAs successfully. In hindsight the "Ubuntu fork" ones were install by the Ubuntu OS installer. If you choose the "Devices|Inserts Guest Additions CD..." menu item then all that does is insert the CD. You have to run the installer yourself, and that would involve other dependencies which you may have to install first - basically, RTFM for the details.
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