mouse stops responding on Ubuntu 64 Guest on Windows 10 Host

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Re: mouse stops responding on Ubuntu 64 Guest on Windows 10 Host

Postby michael » 26. Jul 2017, 15:20

Perhaps I was unclear. By "a recipe" I meant a description of how to reproduce it, starting with creating a new virtual machine and exactly which settings you use, and so on.

By the way, I notice that JustinH mentioned drag and drop. Could that be related in your case? Does disabling it make a difference?
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Re: mouse stops responding on Ubuntu 64 Guest on Windows 10 Host

Postby DoryZ » 21. Sep 2017, 14:35

Thanks,

No it is not the same as Justin at all.

I understand what you're saying, but I'm not sure I can re-build this whole machine from scratch, and even then I don't really have an extract reproduction of how this happens.
Is there anything that can be done? Like some logs? error logs? problem logs? Somehow we can track this down?
LIke a debug mode or something?
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Re: mouse stops responding on Ubuntu 64 Guest on Windows 10 Host

Postby Twisted Lucidity » 20. Oct 2017, 12:51

I see this nearly daily as well and have been searching for a solution. I have only seen it with GNU/Linux guests. Unfortunately the event is random but frequent enough to be very frustrating.
At the moment, this is all I can provide.
What extra logging should I enable in order to (maybe) catch evidence of what is happening?

Environment
  • VirtualBox: 5.1.28, no Extension Pack
  • Host: Win 7 64bit Enterprise
  • Guest: KDE Neon 64bit, 3D Acceleration off, GA installed, mouse is not in a USB capture
Steps
  1. Ensure mouse integration is set on guest
  2. Start guest
  3. Login
  4. Switch between guest and host, clicking, dragging windows etc
  5. At some juncture the guest will lose the mouse (i.e. no longer responds to clicks or pointer position)
Workaround
  • Disable mouse integration
A new account for an old user.
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VBox Version: PUEL
Guest OSses: Various GNU/Linux

Re: mouse stops responding on Ubuntu 64 Guest on Windows 10 Host

Postby michael » 20. Oct 2017, 14:26

Is stopping all "VBoxClient --draganddrop" processes also a workaround? If you don't mind loosing clipboard and seamless too, you could just try "killall VBoxClient" from a terminal.
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Re: mouse stops responding on Ubuntu 64 Guest on Windows 10 Host

Postby Twisted Lucidity » 20. Oct 2017, 14:49

Next time it happens, I will try that. Also a restart of plasmashell.

I just wish I could figure out a consistent set of steps to cause it.
A new account for an old user.
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Re: mouse stops responding on Ubuntu 64 Guest on Windows 10 Host

Postby Twisted Lucidity » 23. Oct 2017, 10:43

Mouse integration failed whilst the VM had focus (I don't think I did anything unusual, I was just navigating in Dolphin).
I ran "killall VBoxClient" and instantly the mouse started working again (I then started the clipboard and display services).
So yeah, that appears to be another workaround and it's great that that can be done without needing a restart.

Is there any logging for VBoxClient I can turn on or other system logging I should enable?
I'd love to be able to provide the detail needed to fix this.
A new account for an old user.
Twisted Lucidity
 
Posts: 163
Joined: 18. Feb 2012, 12:42
Location: Here
Primary OS: Ubuntu other
VBox Version: PUEL
Guest OSses: Various GNU/Linux

Re: mouse stops responding on Ubuntu 64 Guest on Windows 10 Host

Postby Twisted Lucidity » 29. Nov 2017, 12:11

Right, this is getting really weird.

My mouse has just stopped working. Launch menu, Firefox, Eclipse, Task bar etc all fail to recognise clicks.
But KDE's Alt-Tab? That recognises it just fine.

A restart of plasmashell didn't sort it, but the Alt-Tab switcher still responds to clicks.

I'm still no closer to finding out how to sort it, restarting the VBox client fixes things, but then clipboard sharing etc doesn't work until a restart.
A new account for an old user.
Twisted Lucidity
 
Posts: 163
Joined: 18. Feb 2012, 12:42
Location: Here
Primary OS: Ubuntu other
VBox Version: PUEL
Guest OSses: Various GNU/Linux

Re: mouse stops responding on Ubuntu 64 Guest on Windows 10 Host

Postby michael » 29. Nov 2017, 14:53

You only need to stop the VBoxClient --draganddrop processes.
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