"This device is not working" under Ubuntu® 14.04 LTS Trusty Tahr guest on VirtualBox 5.2.20

[rossmpersonal]

I am running an Ubuntu® 14.04 LTS Trusty Tahr guest on VirtualBox 5.2.20 on a macOS 10.14 host I have the latest guest additions installed (unless they did not install properly). I have installed all Ubuntu patches and updates (except updating to a later version of Ubuntu).When I go under Software & Updates, the Additional Drivers tab shows "This device is not working." for both VirtualBox Graphics Adapter and VirtualBox Guest Service. See the screenshot below.

screenshot

VirtualBox_Linux_17_10_2018_16_32_55 copy.png (121.67 KiB) Viewed 5426 times

1. Should I be concerned?
2. Does this mean that I did not install the guest additions properly?
3. What information do you need to help diagnose the problem?
4. How do I solve this problem?
5. Is this more a VirtualBox question or is this more of an Ubuntu question that should be addressed elsewhere?

Sorry for such a stupid question.

[socratis]

1. Should I be concerned?

No. You're looking at the Ubuntu's custom drivers. You do *not* want them, you want the ones that come with VirtualBox.

2. Does this mean that I did not install the guest additions properly?

We'll have to see the log to know for sure. And potentially the output of the installation.

3. What information do you need to help diagnose the problem?

We need to see a complete VBox.log, from a complete VM run:

• Start the VM from cold-boot (not from a paused or saved state) / Observe error / Shutdown the VM (force close it if you have to).
• With the VM completely shut down (not paused or saved), right-click on the VM in the VirtualBox Manager and select "Show Log".
• Save only the first "VBox.log", ZIP it and attach it to your response. See the "Upload attachment" tab below the reply form.

[rossmpersonal]

Attached is the log you requested. Thank you.

Linux-2018-10-19-09-07-38.log.zip

VBox.log

(28.85 KiB) Downloaded 50 times

[socratis]

00:00:13.759925 VMMDev: Guest Additions information report: Version 5.2.20 r125813 '5.2.20'

Your Guest Additions (GAs) are installed fine. You can safely ignore that message as I said the Ubuntu forked GAs. And actually, not just ignore it, but avoid it...