Alt and AltGr no longer working with mouse integration (#17724)

Discussions about using Windows guests in VirtualBox.
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aha_1980
Posts: 3
Joined: 26. Apr 2018, 09:15

Alt and AltGr no longer working with mouse integration (#17724)

Post by aha_1980 »


[ModEdit; related ticket: #17724: Alt and AltGr keys no longer working with mouse integration enabled]
Hi all,

I had a Windows 7 guest running for some weeks without problems,
with both mouse pointer integration and a working German keyboard.

I recently tried to import and use another Windows guest, where I
had strange problems getting the keyboard running. I therefore played
a bit with turning mouse pointer integration on and off, but didn't
succeed and gave up.

Now my problems began: The long time working Windows guest does not
accept the Alt and AltGr keys anymore. That is very annoying for me
as I need them to get the brackets on the German keyboard (I'm C++
programmer).

Like suggested in [1], the following both work:

* Pressing Windows+Alt or Windows+AltGr does work.
* Disable mouse pointer integration.

As this had worked before with mouse pointer integration, any chance to
get it back?

Thanks in advance,
Andre

System: Amd Ryzen 7 1800X, 32 GB RAM, 512 GB SSD M2, USB keyboard and mouse
Host OS: Ubuntu 16.04 x64
Guest OS: Windows 7 Professional SP1 x64
VirtualBox 5.2.10 (upgraded yesterday from 5.2.6), with Extension Pack and curretn Guest addon
German keyboard layout
Host key: Shift Right + Ctrl Right

[1] 710091-how-to-use-the-alt-key-in-a-virtual-box-guest-session on superuser
Last edited by socratis on 2. May 2018, 10:01, edited 1 time in total.
Reason: Added ticket related information.
socratis
Site Moderator
Posts: 27330
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: Alt and AltGr no longer working with mouse integration

Post by socratis »

We're going to need to see a VM log from a complete VM run:
  • Start the VM from cold-boot (not from a paused or saved state) / Observe error / Shutdown the VM (force close it if you have to).
  • With the VM completely shut down (not paused or saved), right-click on the VM in the VirtualBox Manager and select "Show Log".
  • Save only the first "VBox.log", ZIP it and attach it to your response. See the "Upload attachment" tab below the reply form.
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
aha_1980
Posts: 3
Joined: 26. Apr 2018, 09:15

Re: Alt and AltGr no longer working with mouse integration

Post by aha_1980 »

Hi socratis,

thanks for your answer. Please find the log attached. I hope you can see something from it.

Regards,
Andre
Attachments
vbox.log.zip
(35.57 KiB) Downloaded 15 times
socratis
Site Moderator
Posts: 27330
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: Alt and AltGr no longer working with mouse integration

Post by socratis »

I'm sorry, I didn't see anything standing out in the VBox.log.

These kinds of problems that are reproducible, should be reported to the bug tracker. Either search for an appropriate bug, or open a new bug report where you'll attach your logs and other vital information.

It would also help if you can post the bug report number here so other can see the progress, add information, or see the final resolution.
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
aha_1980
Posts: 3
Joined: 26. Apr 2018, 09:15

Re: Alt and AltGr no longer working with mouse integration

Post by aha_1980 »

Thanks for your help, socratis.

I've created a report here: https://www.virtualbox.org/ticket/17724

Let's see what the devs say.
socratis
Site Moderator
Posts: 27330
Joined: 22. Oct 2010, 11:03
Primary OS: Mac OS X other
VBox Version: PUEL
Guest OSses: Win(*>98), Linux*, OSX>10.5
Location: Greece

Re: Alt and AltGr no longer working with mouse integration (#17724)

Post by socratis »

Thanks for the ticket info. I've updated the title and your first post to point to the ticket, and the ticket to point to the thread.
Do NOT send me Personal Messages (PMs) for troubleshooting, they are simply deleted.
Do NOT reply with the "QUOTE" button, please use the "POST REPLY", at the bottom of the form.
If you obfuscate any information requested, I will obfuscate my response. These are virtual UUIDs, not real ones.
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