Guest seems to be unresponsive

Discussions about using Windows guests in VirtualBox.
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Optaget
Posts: 3
Joined: 4. May 2022, 17:26

Guest seems to be unresponsive

Post by Optaget »

I am facing occasional "Guest seems to be unresponsive issues" after which the guest is frozen. The clock in the lower right corner of the guest stops updating and the guest it is totally unresponsive.

Host OS version is Windows 10.0.19042 Build 19042
Guest OS version is Windows 10 10.0.18363 Build 18363
Virtual box version is 6.1.34 r150636 (Qt5.6.2)

Following the advice in the thread viewtopic.php?f=2&t=103876 I have verified that 3D acceleration is disabled in VirtualBox and that I am not using VirtualBox_RDP.

Attached is the output of showinfo and also virtualbox log files where such a freeze has occurred.

Using the Microsoft driver verifier in the guest seems to make the freeze more likely, but I am seeing it also without using the driver verifier.

After a reboot of the, the Windows event log of the guest does not seem to have any log entries related to this - like it would in case of a BSOD.
Attachments
logs.zip
logs
(69.41 KiB) Downloaded 12 times
Optaget2
Posts: 1
Joined: 19. Sep 2022, 11:00

Re: Guest seems to be unresponsive

Post by Optaget2 »

We tracked this down to the use of shared folders. The guest VM from above consistently freezes when we write and read a lot of data from a shared folder on the host. Every time we see the freeze (after a few minutes to several hours), we consistently get the following stacktrace that points at an issue with the shared folder feature in VirtualBox. After the VM freeze has happened, this stack trace never changes. Removing the use of shared folders we don't see any issues with freezes for our use case.

Generated using VBoxManage debugvm vmname stack

Code: Select all

====================== CPU #0 ======================
RBP              Ret SS:RBP            Ret RIP          CS:RIP / Symbol [line]
ffffd6092d75b9e0 0018:ffffd6092d75baa0 fffff80008ee8d11 nt!CcAsyncCopyRead+66c
ffffd6092d75baa0 0018:ffffd6092d75baf0 fffff80008e59806 nt!CcUnpinData+1d01
ffffd6092d75baf0 0018:ffffd6092d75bc60 fffff80008c058b5 nt!IoBuildSynchronousFsdRequest+896
ffffd6092d75bc60 002b:0000000000000000 00007ff94114cff4 nt!_setjmpex+7cc5
0000000000000000 002b:0000000000000000 0000000000000000 0033:00007ff94114cff4


====================== CPU #1 ======================
RBP              Ret SS:RBP            Ret RIP          CS:RIP / Symbol [line]
ffffd6092ce296e0 0018:ffffd6092ce29710 fffff80008bb81e4 nt!HalProcessorIdle+f
ffffd6092ce29710 0018:ffffd6092ce29ae0 fffff80008b078d2 nt!HviIsHypervisorVendorMicrosoft+5c4
ffffd6092ce29ae0 0018:ffffd6092ce29c50 fffff80008b06fe4 nt!MmMapLockedPagesSpecifyCache+23a2
ffffd6092ce29c50 0018:ffffd6092ce29c80 fffff80008bf79c4 nt!MmMapLockedPagesSpecifyCache+1ab4
ffffd6092ce29c80 0018:0000000000000000 0000000000000000 nt!KeSynchronizeExecution+2904
0000000000000000 0018:0000000000000000 0000000000000000 0010:0000000000000000


====================== CPU #2 ======================
RBP              Ret SS:RBP            Ret RIP          CS:RIP / Symbol [line]
ffffd6092e384f00 0018:ffffd6092e384f40 fffff80008ad34de nt!KeAcquireSpinLockRaiseToDpc+b8
ffffd6092e384f40 0018:ffffd6092e385030 fffff80008ac809e nt!IoGetAttachedDevice+14e
ffffd6092e385030 0018:ffffd6092e385060 fffff80008ac76f7 nt!IofCompleteRequest+9be
ffffd6092e385060 0018:ffffd6092e3850c0 fffff8000dd32072 nt!IofCompleteRequest+17
ffffd6092e3850c0 0018:ffffd6092e385100 fffff80008ad1f35 vboxguest!start_seg1_.text+1072
ffffd6092e385100 0018:ffffd6092e385190 fffff8000f61fc3e nt!IofCallDriver+55
ffffd6092e385190 0018:ffffd6092e3851d0 fffff8000f6133e9 vboxsf!start_seg1_.text+ec3e
ffffd6092e3851d0 0018:ffffd6092e385270 fffff8000f613ac4 vboxsf!start_seg1_.text+23e9
ffffd6092e385270 0018:ffffd6092e3852a0 fffff8000f613c6a vboxsf!start_seg1_.text+2ac4
ffffd6092e3852a0 0018:ffffd6092e385300 fffff8000f66d642 vboxsf!start_seg1_.text+2c6a
ffffd6092e385300 0018:ffffd6092e385350 fffff8000f67db89 vboxsf!start_seg5_PAGE+5642
ffffd6092e385350 0018:ffffd6092e385520 fffff8000f67f813 vboxsf!start_seg5_PAGE+15b89
ffffd6092e385520 0018:ffffd6092e385610 fffff8000f61bc41 vboxsf!start_seg5_PAGE+17813
ffffd6092e385610 0018:ffffd6092e385640 fffff8000f6713ed vboxsf!start_seg1_.text+ac41
ffffd6092e385640 0018:ffffd6092e385680 fffff80008ad1f35 vboxsf!start_seg5_PAGE+93ed
ffffd6092e385680 0018:ffffd6092e3856f0 fffff8000e55f188 nt!IofCallDriver+55
ffffd6092e3856f0 0018:ffffd6092e385720 fffff8000e55ecd9 mup!MupSurrogateCheckNegativeCache+14f8
ffffd6092e385720 0018:ffffd6092e385790 fffff8000e55ec0e mup!MupSurrogateCheckNegativeCache+1049
ffffd6092e385790 0018:ffffd6092e3857d0 fffff80008ad1f35 mup!MupSurrogateCheckNegativeCache+f7e
ffffd6092e3857d0 0018:ffffd6092e385840 fffff80007836ccf nt!IofCallDriver+55
ffffd6092e385840 0018:ffffd6092e3858a0 fffff800078348d3 fltmgr!FltIsCallbackDataDirty+42f
ffffd6092e3858a0 0018:ffffd6092e3858e0 fffff80008ad1f35 fltmgr!FltDecodeParameters+683
ffffd6092e3858e0 0018:ffffd6092e385980 fffff80008ea6fb8 nt!IofCallDriver+55
ffffd6092e385980 0018:ffffd6092e385a80 fffff80008e96def nt!NtDeviceIoControlFile+d88
ffffd6092e385a80 0018:ffffd6092e385c60 fffff80008c058b5 nt!NtWriteFile+66f
ffffd6092e385c60 002b:ffffffffffffffff 00007ff94114bec4 nt!_setjmpex+7cc5
ffffffffffffffff 002b:0000000000000000 0000000000000000 0033:00007ff94114bec4


====================== CPU #3 ======================
RBP              Ret SS:RBP            Ret RIP          CS:RIP / Symbol [line]
ffffd6092ce456e0 0018:ffffd6092ce45710 fffff80008bb81e4 nt!HalProcessorIdle+f
ffffd6092ce45710 0018:ffffd6092ce45ae0 fffff80008b078d2 nt!HviIsHypervisorVendorMicrosoft+5c4
ffffd6092ce45ae0 0018:ffffd6092ce45c50 fffff80008b06fe4 nt!MmMapLockedPagesSpecifyCache+23a2
ffffd6092ce45c50 0018:ffffd6092ce45c80 fffff80008bf79c4 nt!MmMapLockedPagesSpecifyCache+1ab4
ffffd6092ce45c80 0018:0000000000000000 0000000000000000 nt!KeSynchronizeExecution+2904
0000000000000000 0018:0000000000000000 0000000000000000 0010:0000000000000000 
scottgus1
Site Moderator
Posts: 20965
Joined: 30. Dec 2009, 20:14
Primary OS: MS Windows 10
VBox Version: PUEL
Guest OSses: Windows, Linux

Re: Guest seems to be unresponsive

Post by scottgus1 »

It looks like we missed this topic, sorry about that. Good detective work, BTW, about finding that heavy use of a Virtualbox Shared Folder was tied into the freezes!

One thing I see that might be pertinent:
\en_windows_10_business_editions_version_1909_updated_jun_2021_x64_dvd_df323900.iso'
According to my web-searches there is no "Business Edition" of Windows 10, called as such. My guess is that it would be highly unlikely for Microsoft to title the ISO from their Media Creation Tool or their ISO download website with an edition name that doesn't exist, nor indicate an update calendar date in the ISO name.

So I lean towards wondering whether you're using a slipstreamed home-rolled ISO instead of an unmodified Media Creation Tool ISO. If so, all bets are off as to what issues might develop.

Please try with an unmodified Media Creation Tool ISO, see what happens.
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